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Temporary Customer Service Quality Assurance Jobs

Stellar IT Solutions LLC

QA Tester

Quincy, MA · On-site

$60/hr

Serve as a key member of the Information Services Quality Assurance team, responsible for ... customer-facing applications. Experience & Qualifications: * Bachelor's degree or equivalent ...

Stellar IT Solutions

QA Tester

Quincy, MA · On-site

Serve as a key member of the Information Services Quality Assurance team, responsible for ... customer-facing applications. Experience & Qualifications: * Bachelor's degree or equivalent ...

Vestis

Group Quality Assurance Manager

Chicago, IL · On-site

... consistent customer service and performance on behalf of both Vestis' external and internal ... The Group Quality Assurance Manager will have responsibility for a team of Quality Assurance ...

State of Colorado

CO

$15.75 - $18.50/hr

Customer service is a key component for every position across state government. We are focused on ... quality state parks system, and to provide enjoyable and sustainable outdoor recreation ...

Aston Carter

Quality Assurance

Bettendorf, IA

$29 - $31/hr

You will process customer complaints and warranty claims, assist production in handling non ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

Aston Carter

Quality Assurance

Bettendorf, IA · On-site

$29 - $31/hr

You will process customer complaints and warranty claims, assist production in handling non ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

Carlton Staffing

QA Inspector

Houston, TX · On-site

$20/hr

Temp-to-hire Schedule: M-F, 7:00 AM - 4:30 PM Responsibilities: Performs inspections, testing, and calibrations; prepares and maintains quality assurance documentation. Requirements: High school ...

David Yurman

Quality Assurance Temp

Lyndhurst, NJ · On-site

$18/hr

Overview The Quality Assurance Associateis responsible forassistingthe QA teamwithday-to-dayfunctions related tothe first run of production,dual / second sourcing reviewand auditing current ...

Jobsbridge

QA Manager

Kenosha, WI

Company Description XChange Software Inc Skill (QA) efforts for IT Project Services Location Kenosha, WI Total Experience 8 yrs. Max Salary $ DOE Per Hour Employment Type Contract Jobs (Temp ...

David Yurman

Quality Assurance Temp

Lyndhurst, NJ · On-site

$18/hr

Overview The Quality Assurance Associate is responsible for assisting the QA team with day-to-day functions related to the first run of production, dual / second sourcing review and auditing current ...

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Temporary Customer Service Quality Assurance information

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How much do temporary customer service quality assurance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for temporary customer service quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a temporary customer service quality assurance specialist?

To thrive as a Temporary Customer Service Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance methodologies, and usually some experience in a customer-facing role. Familiarity with call monitoring software, CRM systems, and reporting tools is commonly required, along with knowledge of quality standards like ISO or Six Sigma. Strong analytical skills, attention to detail, and effective communication make someone excel in this position. These competencies ensure consistent service quality, identify areas for improvement, and help maintain high customer satisfaction during temporary assignments.

What is the difference between Temporary Customer Service Quality Assurance vs Customer Service Representative?

AspectTemporary Customer Service Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating customer interactions to ensure quality standardsAssisting customers directly with inquiries, issues, and product information
Work EnvironmentCall centers, quality assurance teams, remote or on-siteCustomer service departments, retail stores, call centers
Required SkillsCommunication, analytical skills, knowledge of quality standardsCommunication, problem-solving, product knowledge
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training or certifications often preferred

Temporary Customer Service Quality Assurance roles focus on evaluating and improving customer interactions, while Customer Service Representatives handle direct customer support. Both roles require strong communication skills, but their responsibilities and work environments differ significantly.

What are some common challenges faced in a temporary customer service quality assurance role and how can they be addressed?

In a Temporary Customer Service Quality Assurance role, quickly adapting to company-specific standards and processes can be challenging due to the short-term nature of the position. You may also need to build rapport with team members rapidly and familiarize yourself with various customer service platforms. Effective communication, proactive learning, and seeking feedback from permanent team members can help you overcome these hurdles and make a positive impact in a limited timeframe.

What is a temporary customer service quality assurance?

Temporary Customer Service Quality Assurance roles involve monitoring and evaluating customer service interactions for a set period, usually to support special projects or cover short-term staffing needs. Individuals in these positions review customer calls, emails, or chats to ensure representatives adhere to company standards and provide high-quality service. They may also provide feedback, assist with training, and help identify areas for improvement. Temporary roles can last from a few weeks to several months, depending on business needs.
What cities are hiring for Temporary Customer Service Quality Assurance jobs? Cities with the most Temporary Customer Service Quality Assurance job openings:
What are the most commonly searched types of Customer Service Quality Assurance jobs? The most popular types of Customer Service Quality Assurance jobs are:
What states have the most Temporary Customer Service Quality Assurance jobs? States with the most job openings for Temporary Customer Service Quality Assurance jobs include:
Temporary Customer Service Quality Assurance jobs near you

Residential Quality Assurance Director

Heart to Heart Residential Services

Colonial Heights, VA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

HEART TO HEART MENTAL HEALTH SERVICES

POSITION DESCRIPTION: Residential Quality Assurance Director

IMMEDIATE SUPERVISOR: Administrator Director/Program Director
Summary)

The Quality Assurance Director supports the Administrator/Program Director and oversees the daily operations, quality assurance, and compliance functions of Heart to Heart Mental Health Services. This role ensures all residential and community services meet DBHDS, Human Rights, HCBS, and Medicaid Waiver standards, while aligning with the agency’s mission and policies.
Key Responsibilities

Program & Service Delivery

  • Plan, implement, and monitor residential service delivery and performance standards.
  • Ensure compliance with all regulatory agencies and professional guidelines.
  • Conduct diagnostic assessments and gather supplemental records.
  • Interview individuals and families to determine service needs.
  • Develop and review Individual Service Plans; monitor service quality.
  • Prepare required quarterly and administrative reports.
  • Review DSP documentation weekly and ensure timely corrections.
  • Use WAMS to upload plans, review authorizations, and communicate with coordinators.
Quality Assurance & Compliance

  • Oversee QA processes, corrective action plans, incident reviews, and serious incident reporting.
  • Develop performance indicators, outcome measures, and data systems to ensure service quality.
  • Lead initiatives to improve services, address concerns, and support continuous growth.
Community Outreach

  • Plan and execute community events to increase visibility and engagement.
  • Build and maintain partnerships with support coordinators and community providers.
  • Attend roundtables, vendor fairs, and regional provider meetings.
  • Develop strategies to expand residential services and retain community partners.
Leadership & Human Resources

  • Provide organizational leadership as part of the management team.
  • Supervise and develop Direct Support Professionals.
  • Recruit, hire, orient, train, and support staff.
  • Oversee performance management, employee relations, and compliance with HR policies.
  • Conduct monthly DSP trainings and promote staff development.
Qualifications

  • Bachelor’s degree required.
  • Minimum 2+ years of progressive leadership and supervisory experience.
  • Experience working with the Developmental Disability population.
  • Strong knowledge of DBHDS, Human Rights, Medicaid Waiver, HCBS, and related regulations.
  • Excellent communication, interpersonal, organizational, and coaching skills.
  • Proficiency in Microsoft Office, database management, and record keeping.
  • Ability to analyze data, identify problems, and implement corrective and preventative actions.
  • Demonstrated ability to maintain confidentiality and lead professional teams.