Customer Service Quality Assurance Jobs (NOW HIRING)

Description

We are seeking an experienced and detail-oriented Quality Assurance (QA) Lead to oversee and drive quality assurance initiative across products, services, and operations processes.  The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual obligations, and applicable regulatory and industry standards. This role is critical in maintaining a culture of quality and continuous improvement throughout the organization.

The Quality Assurance Lead is responsible for the development, implementation, and management of robust technical quality assurance and control systems. This role is responsible for ensuring product and system reliability, precision, and performance throughout the entire lifecycle. The ideal candidate will define and apply quality standards, conduct thorough inspections and evaluations, and work closely with internal teams and external stakeholders to ensure compliance with all applicable specifications and regulatory requirements.  The role involves driving solutions to complex quality and system integration challenges, testing processes, and developing innovative methods to improve product and process quality.

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• Bachelor’s degree in Engineering, Computer Science, or related technical field and 8–12 years of relevant experience, or Master’s degree with 6–10 years of experience.
• Develop and implement quality assurance standards, standard operating procedures, and tools to ensure high product and system integrity.
• Monitor and evaluate products, processes, and systems for compliance with quality and performance specifications.
• Lead cross-functional testing efforts, including system integration, performance, and automated testing.
• Strong knowledge of quality assurance methodologies, tools, and best practices.
• Experience in system integration testing and performance evaluation.
• Proven ability to lead complex quality projects and coordinate across multiple teams or functions.
• Proficient in using quality management systems (QMS), test automation tools, and data analysis techniques.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and collaboration skills to work with internal teams and external partners.

Preferred Qualifications:

• Industry certifications (e.g., ASQ Certified Quality Engineer, ISO, Six Sigma).
• Experience in regulated industries (e.g., aerospace, defense).
• Working knowledge of regulatory standards such as ISO 9001, CMMI, or FDA guidelines.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.