Plano, TX · On-site
$19.50 - $24/hr
Collect, analyze, and measure process data on the effectiveness of business processes, to initiate ... At least 3 years Customer service or Call Center experience * At least 2 years experience working ...
Plano, TX · On-site
$19.50 - $24/hr
Collect, analyze, and measure process data on the effectiveness of business processes, to initiate ... At least 3 years Customer service or Call Center experience * At least 2 years experience working ...
The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound ...
The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound ...
New York, NY · On-site
$48K - $83K/yr
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
New York, NY · On-site
$48K - $83K/yr
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
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Sandy Springs, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
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Sandy Springs, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
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Buford, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
Urgent
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Buford, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
Urgent
$18 - $22/hr
... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...
$18 - $22/hr
... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...
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Gainesville, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
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Gainesville, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance ... Work closely with leadership to improve call center performance and sales results Required ...
Fort Lauderdale, FL · On-site +1
The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound ...
Fort Lauderdale, FL · On-site +1
The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound ...
New York, NY · On-site
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
New York, NY · On-site
Responsible for assessing the quality of performance of employees who handle calls from our ... Customer Service / Call Center experience preferred * Excellent analytical and problem-solving ...
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
Responsible for monitoring and evaluating staff members on the quality and process of work ... Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
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... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... and call center staff * Identify quality trends, compliance risks, and opportunities to improve ... Analytical and problem-solving capabilities * Continuous improvement mindset with a focus on ...
Quick apply
... and call center staff * Identify quality trends, compliance risks, and opportunities to improve ... Analytical and problem-solving capabilities * Continuous improvement mindset with a focus on ...
Seattle, WA · On-site
$174K/yr
HARBORVIEW MEDICAL CENTER QUALITY IMPROVEMENT has an outstanding opportunity for a CLINICAL QUALITY ANALYST MANAGER WORK SCHEDULE 100% FTE HYBRID - Minimum 3 days/week onsite POSITION HIGHLIGHTS ...
Seattle, WA · On-site
$174K/yr
HARBORVIEW MEDICAL CENTER QUALITY IMPROVEMENT has an outstanding opportunity for a CLINICAL QUALITY ANALYST MANAGER WORK SCHEDULE 100% FTE HYBRID - Minimum 3 days/week onsite POSITION HIGHLIGHTS ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
$30K - $36.3K
7% of jobs
$36.3K - $42.5K
13% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
28% of jobs
$48.8K - $55.1K
1% of jobs
The median wage is $56.3K / yr.
$55.1K - $61.4K
5% of jobs
$61.4K - $67.6K
1% of jobs
$67.6K - $73.9K
15% of jobs
$73.9K - $80.2K
4% of jobs
$80.5K is the 75th percentile. Wages above this are outliers.
$80.2K - $86.5K
11% of jobs
$86.5K - $92.7K
1% of jobs
$92.7K - $99K
14% of jobs
$30K
$64.6K
$99K
A Call Center Quality Analyst needs strong analytical skills, a keen attention to detail, and an understanding of call center operations, often supported by a bachelor's degree or relevant experience. Familiarity with quality monitoring software, CRM systems, and sometimes certifications such as COPC or Six Sigma are advantageous. Exceptional communication, active listening, and problem-solving abilities help an analyst provide valuable feedback and foster continuous improvement. Together, these skills ensure accurate evaluation of customer interactions and support the delivery of exceptional service standards within the call center.
Call Center Quality Analysts often encounter challenges such as balancing consistency and fairness in evaluations, managing high volumes of call reviews, and staying current with evolving policies and customer expectations. To address these challenges, analysts rely on robust quality monitoring tools, clear evaluation criteria, and regular calibration sessions with team leaders and agents. Open communication and ongoing training also help ensure that feedback is constructive and aligned with company goals. Embracing a proactive approach to continuous process improvement enables analysts to enhance both agent performance and customer satisfaction.
A Call Center Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and efficiency. They assess calls, chats, or emails based on predefined criteria, provide feedback to agents, and recommend improvements. Their role helps enhance customer experience, optimize performance, and maintain company standards.
$19.50 - $24/hr
Full-time
Posted 10 days ago
Sourced by ZipRecruiter
1,001 - 5,000 Employees
