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Call Center Quality Analyst Jobs in Ohio (NOW HIRING)

Furniture Fair

Call Center Representative

Fairfield, OH · On-site

$15 - $18.75/hr

Call Center Representative | Fairfield, OH (Corporate HQ) Pay: 20/hr + Full Benefits Package Are ... quality home furnishings at fair prices, while continually improving our services to meet and ...

Intralot

Call Center Operator

Strongsville, OH · On-site

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

Collabera

Call Center Representative

Mason, OH · On-site

$15 - $18.75/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... quality goals COMMUNICATIONS WITH OTHERS: INTERNAL - Call Center associates and other EyeMed ...

Join Parachute

Center Quality Manager

Marion, OH · On-site

$50K - $55K/yr

Center Quality Employment Type: Full Time Location: Marion, OH Compensation: Up to $70K ($50K ... Improve processes - track trends, analyze data, and implement plans to increase efficiency and ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Meet established productivity, attendance, and quality standards Qualifications * Previous call center or customer service experience required * Strong communication and active listening skills

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Meet established productivity, attendance, and quality standards Qualifications * Previous call center or customer service experience required * Strong communication and active listening skills

AllianceOne

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The individual in this role will review team and Agent performance and quality metrics on a regular ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

Aliance one

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The individual in this role will review team and Agent performance and quality metrics on a regular ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

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All JobsCall Center Quality Analyst JobsCall Center Quality Analyst Jobs in Ohio

Call Center Quality Analyst information

See Ohio salary details

$28.5K

$61.5K

$94.1K

How much do call center quality analyst jobs pay per year?

As of Aug 29, 2026, the average yearly pay for call center quality analyst in Ohio is $61,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call center quality analyst?

A Call Center Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and efficiency. They assess calls, chats, or emails based on predefined criteria, provide feedback to agents, and recommend improvements. Their role helps enhance customer experience, optimize performance, and maintain company standards.

What are the key skills and qualifications needed to thrive as a call center quality analyst?

A Call Center Quality Analyst needs strong analytical skills, a keen attention to detail, and an understanding of call center operations, often supported by a bachelor's degree or relevant experience. Familiarity with quality monitoring software, CRM systems, and sometimes certifications such as COPC or Six Sigma are advantageous. Exceptional communication, active listening, and problem-solving abilities help an analyst provide valuable feedback and foster continuous improvement. Together, these skills ensure accurate evaluation of customer interactions and support the delivery of exceptional service standards within the call center.

What are some typical challenges faced by call center quality analysts, and how can they be addressed?

Call Center Quality Analysts often encounter challenges such as balancing consistency and fairness in evaluations, managing high volumes of call reviews, and staying current with evolving policies and customer expectations. To address these challenges, analysts rely on robust quality monitoring tools, clear evaluation criteria, and regular calibration sessions with team leaders and agents. Open communication and ongoing training also help ensure that feedback is constructive and aligned with company goals. Embracing a proactive approach to continuous process improvement enables analysts to enhance both agent performance and customer satisfaction.

What are popular job titles related to Call Center Quality Analyst jobs in Ohio?

For Call Center Quality Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Quality Analyst jobs in Ohio look for?

The top searched job categories for Call Center Quality Analyst jobs in Ohio are:

Call Center Quality Analyst jobs near you
Infographic showing various Call Center Quality Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, 6% Contract, and 1% Nights. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $61,461 per year, or $29.5 per hour.

Team Lead Call Center at Cincinnati, OH (Onsite)

Cincinnati, OH • On-site

Apptad
IT Services • 501 - 1,000 employees
Learn more about Apptadexternal

$22 - $23/hr

Other

Posted 25 days ago

Job description

Job Title: Team Lead - Call Center
Location: Cincinnati OH 45227 (On-site role)
Work Schedule: Any 8-hour shift between 8 AM EST - 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday
Pay: $22-$23/hr on C2C
Must Have Experience: Call Center, Customer Support and Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
Reports To: Delivery Manager
GENERAL FUNCTION
First level of management in the Call Center Department. Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Coordinate and supervise day-to-day workflow in the Call Center.
  • Monitor Call Center activity to ensure customer service and production standards are met and maintained. Work with other members of the management team to address problems when they arise.
  • Prioritize work and delegate tasks to ensure proper coverage of functions, including assisting as part of a team in the overall management of call flow.
  • Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.
  • Oversee post-classroom training of new hires, ensuring a full understanding of departmental procedures, Bank procedures, and Bank products and services. Promote teamwork and cross-training among employees.
  • Responsible for the development and motivation of staff and ensuring they have the necessary resources to perform their jobs effectively.
  • Continually identify and implement process improvements and work efficiencies to enhance Call Center performance.
  • Encourage and develop employees' sales skills. Promote cross-selling and upselling of products and services.
  • Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings. Provide feedback and coaching based on quality monitoring results and Voice of Customer feedback.
  • Identify individual and group training needs and collaborate with the management team to develop effective improvement plans.
  • Monitor employee attendance and ensure accuracy of hours worked prior to payroll submission.
  • Demonstrate expert knowledge of banking products and services.
  • Assume periodic responsibility for managing the entire shift, including nights and weekends.
  • Oversee specific departmental projects as assigned.
  • Participate in internal or external departmental rotations for development purposes.
  • Continuously learn and enhance knowledge of Bank products and services.
  • Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
  • Providing timely, candid, and constructive performance feedback.
  • Developing employees to their fullest potential and providing challenging opportunities that support career growth.
  • Building and maintaining an appropriate talent pool to ensure adequate bench strength and succession planning.
  • Recognizing and rewarding employees for accomplishments and contributions.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
  • Bachelor's degree or equivalent experience required.
  • 0-2 years of supervisory experience, preferably in a customer service environment.
  • Banking operations experience in the specified area or a comparable area preferred.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
  • Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
  • Ability to multi-task and be flexible.
  • Excellent organization and project management skills.
Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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