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Call Center Quality Analyst Jobs in Alabama (NOW HIRING)

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 ... We provide high-quality support to a diverse range of clients - from medical practices to apartment ...

MCI Careers

$7.25 - $11.50/hr

... below qualities: * Must be 18 years or older * High School Diploma/GED * 1-2 years of sales ... in a call center or remote setting. * Strong persuasive and negotiation skills. * Self-motivated ...

MCI Careers

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Meet productivity, quality, and attendance expectations. * Follow company policies and established ...

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Call Center Quality Analyst information

See Alabama salary details

$27.2K

$58.6K

$89.7K

How much do call center quality analyst jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center quality analyst in Alabama is $58,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a call center quality analyst?

A Call Center Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service quality, compliance, and efficiency. They assess calls, chats, or emails based on predefined criteria, provide feedback to agents, and recommend improvements. Their role helps enhance customer experience, optimize performance, and maintain company standards.

What are the key skills and qualifications needed to thrive as a call center quality analyst?

A Call Center Quality Analyst needs strong analytical skills, a keen attention to detail, and an understanding of call center operations, often supported by a bachelor's degree or relevant experience. Familiarity with quality monitoring software, CRM systems, and sometimes certifications such as COPC or Six Sigma are advantageous. Exceptional communication, active listening, and problem-solving abilities help an analyst provide valuable feedback and foster continuous improvement. Together, these skills ensure accurate evaluation of customer interactions and support the delivery of exceptional service standards within the call center.

What are some typical challenges faced by call center quality analysts, and how can they be addressed?

Call Center Quality Analysts often encounter challenges such as balancing consistency and fairness in evaluations, managing high volumes of call reviews, and staying current with evolving policies and customer expectations. To address these challenges, analysts rely on robust quality monitoring tools, clear evaluation criteria, and regular calibration sessions with team leaders and agents. Open communication and ongoing training also help ensure that feedback is constructive and aligned with company goals. Embracing a proactive approach to continuous process improvement enables analysts to enhance both agent performance and customer satisfaction.

What are popular job titles related to Call Center Quality Analyst jobs in Alabama?

For Call Center Quality Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Quality Analyst jobs in Alabama look for?

The top searched job categories for Call Center Quality Analyst jobs in Alabama are:

Call Center Quality Analyst jobs near you
Infographic showing various Call Center Quality Analyst job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $58,597 per year, or $28.2 per hour.

Call Center Manager (13546)

Cullman Regional Medical Center

Cullman, AL • On-site

Full-time

Posted 8 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,064 rated hospitals

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

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