ZipRecruiter

Log In

1

Call Center Qa Analyst Jobs (NOW HIRING)

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ · On-site

Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Previous Quality Assurance Analyst experience in a dispute call-center environment required; Regulation E experience preferred. * Ability to comprehend and retain complex information to ensure ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Previous Quality Assurance Analyst experience in a dispute call-center environment required; Regulation E experience preferred. * Ability to comprehend and retain complex information to ensure ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Previous Quality Assurance Analyst experience in a dispute call-center environment required; Regulation E experience preferred. * Ability to comprehend and retain complex information to ensure ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Qa Analyst Jobs

Call Center Qa Analyst information

See salary details

$30K

$64.6K

$99K

How much do call center qa analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center qa analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call center QA analyst?

Call Center QA Analysts, or Quality Assurance Analysts, are professionals responsible for monitoring and evaluating the quality of customer interactions within a call center. They review recorded or live calls, assess agent performance, and ensure compliance with company policies and customer service standards. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service quality. They play a key role in maintaining consistent and effective communication between the company and its customers.

What are the key skills and qualifications needed to thrive as a call center QA analyst?

To thrive as a Call Center QA Analyst, you need a strong understanding of call center operations, quality assurance processes, and data analysis, often supported by a bachelor's degree or relevant experience. Familiarity with call recording software, CRM systems, and QA evaluation tools is typically required, along with knowledge of quality management frameworks. Excellent attention to detail, communication skills, and the ability to provide constructive feedback are essential soft skills in this role. These skills ensure consistent service quality, support agent development, and drive customer satisfaction in high-volume call center environments.

What are some common challenges faced by call center QA analysts and how can they be overcome?

Call Center QA Analysts often face challenges such as maintaining objectivity while evaluating diverse interactions, handling high volumes of calls for review, and ensuring consistent feedback across different agents and teams. Overcoming these challenges involves leveraging clear evaluation criteria, using calibration sessions to align standards among QA staff, and adopting technology solutions that streamline the review process. Effective communication and collaboration with supervisors and agents also help address concerns and drive continuous improvement in service quality.

What is the difference between Call Center Qa Analyst vs Call Center Quality Supervisor?

AspectCall Center Qa AnalystCall Center Quality Supervisor
ResponsibilitiesMonitoring calls, ensuring compliance, analyzing quality metricsOverseeing QA team, developing quality standards, training staff
Required SkillsAttention to detail, analytical skills, communicationLeadership, coaching, quality management
CertificationsQuality assurance certifications, call monitoring toolsLeadership or supervisory certifications often preferred
Work EnvironmentIndividual role within call centers, focused on call analysisTeam management within call centers, overseeing QA processes

The Call Center Qa Analyst primarily focuses on monitoring and analyzing call quality to ensure compliance and improve service. In contrast, the Call Center Quality Supervisor manages the QA team, develops standards, and provides training. Both roles require strong analytical skills, but the supervisor role involves leadership and team management responsibilities.

Is a call center QA analyst an entry-level job?

A call center QA analyst is often considered an entry-level position, especially for those with basic communication skills and attention to detail. However, some roles may require prior experience or knowledge of call monitoring tools and quality standards. Advancement typically involves gaining experience and developing expertise in call evaluation and customer service metrics.
More about Call Center Qa Analyst jobs

What cities are hiring for Call Center Qa Analyst jobs?

Cities with the most Call Center Qa Analyst job openings:

What states have the most Call Center Qa Analyst jobs?

States with the most job openings for Call Center Qa Analyst jobs include:

What job categories do people searching Call Center Qa Analyst jobs look for?

The top searched job categories for Call Center Qa Analyst jobs are:

Call Center Qa Analyst jobs near you
Infographic showing various Call Center Qa Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Quality Assurance Analyst-Customer Service

eClerx

Fayetteville, NC

Full-time

Posted 4 days ago

Job description

Quality Assurance Analyst-Customer Service

Location: Fayetteville

Type: Full-time

Job Summary

The  Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.

Responsibilities

  • Listen to and evaluate customer service calls using established quality standards and scorecards.
  • Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
  • Identify strengths and areas for improvement in employee performance.
  • Provide detailed feedback and coaching recommendations to supervisors and agents.
  • Document quality monitoring results and maintain accurate records.
  • Track quality trends and identify recurring service issues or training needs.
  • Prepare quality assurance reports and performance summaries for management.
  • Work closely with training and operations teams to improve customer service effectiveness.

Eligibility Requirements

  • Previous experience in a call center, customer service, or quality assurance role.
  • Financial or banking experience preferred.
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Strong listening and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to provide constructive feedback in a professional manner.
  • Proficiency with call center software, CRM systems, and Microsoft Office applications.
  • Ability to maintain confidentiality and handle sensitive information.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

Apply