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Call Center Qa Analyst Jobs in Colorado (NOW HIRING)

Centstone

QA Analyst

Denver, CO · On-site

$60 - $65/day

Quality Assurance Analyst Location: Denver, Colorado Pay rate: $ 60 To $ 65 per week Experience: Quality assurance, manual testing, automation testing, API testing, or performance testing experience ...

New

Antech Diagnostics

Call Quality Analyst

Loveland, CO

$60K - $75K/yr

Ability to partner with other team members of the Call Center Quality Assurance team as well as ... Provide advanced administrative and analytical support for the customer service teams * Document ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Ability to partner with other team members of the Call Center Quality Assurance team as well as ... Provide advanced administrative and analytical support for the customer service teams * Document ...

Kavaliro

Quality Assurance Analyst

Denver, CO · On-site

$46.88/hr

Quality Assurance Analyst Number of Submissions: 1 Pay Rate: $46.88./hr. - 50/hr. Position Location: Hybrid Denver, CO Status: 12 month contract Description QUALIFICATIONS: * Bachelor's degree in ...

GSK Solutions Inc.

QA Analyst (Hybrid)

Denver, CO · On-site

$70/hr

Job Title QA Analyst (Hybrid) Location Denver, CO Duration 12 Months Pay Rate $70/hr on C2C / 1099 (OR) $65/hr on W2 all inclusive Interview Type - Note Candidate Must Be Local The Quality Assurance ...

Okaya Corp.

Quality Assurance Analyst

Denver, CO · On-site

... quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user ... Denver, CO 1 day per week in office (Ralph Carr Judicial Center). Background Verification Minimum ...

New

DatamanUSA, LLC

QA Analyst

Centennial, CO · On-site

QA Analyst: Gather, Understand, and analyze the functional requirement, Sprint Planning. Creating test plans, test cases based on user stories and FRD. Designing and executing automation test scripts ...

Epsilon

Quality Assurance Analyst

Westminster, CO · On-site

Overview For this role, we are seeking a qualified Quality Assurance Analyst to join Epsilon's Development Team in our Data Practice. In this role with our company, you will be focused on project ...

Quantix

QA Analyst (Mobile SW)

Boulder, CO · On-site

Job Title: QA Analyst (Mobile SW) Location: Boulder, CO Type: Contract Length: Four months plus Client located in Boulder, Colorado is seeking a QA Analyst for a four month plus contract position.

Quantix

QA Analyst (Mobile SW)

Boulder, CO

Job Title: QA Analyst (Mobile SW) Location: Boulder, CO Type: Contract Length: Four months plus Client located in Boulder, Colorado is seeking a QA Analyst for a four month plus contract position.

CYNET SYSTEMS

Quality Assurance Analyst

Henderson, CO · On-site

$27 - $33/hr

Manufacturing quality processes. * Collaboration. * Resourcefulness. * Creativity. * Verbal and written communication skills. * Analytical and problem solving ability. * Team player and detail ...

Quantix, Inc.

QA Analyst (Mobile SW)

Boulder, CO · On-site

They are seeking a QA Analyst to test web-based and mobile software, focusing on quality assurance and Agile methodologies. Responsibilities : • testing a web based and mobile software in a Agile ...

Quantix, Inc.

QA Analyst (Mobile SW)

Boulder, CO · On-site

They are seeking a QA Analyst for a four month plus contract position responsible for testing web and mobile software in an Agile environment. Responsibilities : • testing a web based and mobile ...

Quantix, Inc.

QA Analyst (Mobile SW)

Boulder, CO · On-site

They are seeking a QA Analyst to be responsible for testing web and mobile applications in an Agile environment. Responsibilities : • testing a web based and mobile software in a Agile environment ...

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Call Center Qa Analyst information

See Colorado salary details

$31.5K

$68K

$104.1K

How much do call center qa analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center qa analyst in Colorado is $67,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $87,300.00 per year, depending on experience, location, and employer.

What is a call center QA analyst?

Call Center QA Analysts, or Quality Assurance Analysts, are professionals responsible for monitoring and evaluating the quality of customer interactions within a call center. They review recorded or live calls, assess agent performance, and ensure compliance with company policies and customer service standards. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service quality. They play a key role in maintaining consistent and effective communication between the company and its customers.

What are the key skills and qualifications needed to thrive as a call center QA analyst?

To thrive as a Call Center QA Analyst, you need a strong understanding of call center operations, quality assurance processes, and data analysis, often supported by a bachelor's degree or relevant experience. Familiarity with call recording software, CRM systems, and QA evaluation tools is typically required, along with knowledge of quality management frameworks. Excellent attention to detail, communication skills, and the ability to provide constructive feedback are essential soft skills in this role. These skills ensure consistent service quality, support agent development, and drive customer satisfaction in high-volume call center environments.

What are some common challenges faced by call center QA analysts and how can they be overcome?

Call Center QA Analysts often face challenges such as maintaining objectivity while evaluating diverse interactions, handling high volumes of calls for review, and ensuring consistent feedback across different agents and teams. Overcoming these challenges involves leveraging clear evaluation criteria, using calibration sessions to align standards among QA staff, and adopting technology solutions that streamline the review process. Effective communication and collaboration with supervisors and agents also help address concerns and drive continuous improvement in service quality.

What is the difference between Call Center Qa Analyst vs Call Center Quality Supervisor?

AspectCall Center Qa AnalystCall Center Quality Supervisor
ResponsibilitiesMonitoring calls, ensuring compliance, analyzing quality metricsOverseeing QA team, developing quality standards, training staff
Required SkillsAttention to detail, analytical skills, communicationLeadership, coaching, quality management
CertificationsQuality assurance certifications, call monitoring toolsLeadership or supervisory certifications often preferred
Work EnvironmentIndividual role within call centers, focused on call analysisTeam management within call centers, overseeing QA processes

The Call Center Qa Analyst primarily focuses on monitoring and analyzing call quality to ensure compliance and improve service. In contrast, the Call Center Quality Supervisor manages the QA team, develops standards, and provides training. Both roles require strong analytical skills, but the supervisor role involves leadership and team management responsibilities.

Is a call center QA analyst an entry-level job?

A call center QA analyst is often considered an entry-level position, especially for those with basic communication skills and attention to detail. However, some roles may require prior experience or knowledge of call monitoring tools and quality standards. Advancement typically involves gaining experience and developing expertise in call evaluation and customer service metrics.

What are popular job titles related to Call Center Qa Analyst jobs in Colorado?

For Call Center Qa Analyst jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Qa Analyst jobs in Colorado look for?

The top searched job categories for Call Center Qa Analyst jobs in Colorado are:

Call Center Qa Analyst jobs near you
Infographic showing various Call Center Qa Analyst job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $67,979 per year, or $32.7 per hour.

QA Analyst

Denver, CO • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

$60 - $65/day

Contractor

Posted 3 days ago

New

Job description

Quality Assurance Analyst

Location: Denver, Colorado

Pay rate: $ 60 To $ 65 per week

Experience: Quality assurance, manual testing, automation testing, API testing, or performance testing experience required

About the Role

We are seeking an experienced Quality Assurance Analyst for a hybrid contract opportunity in Denver, Colorado. This role is responsible for manual and automated testing, test planning, defect management, API testing, performance testing, application debugging, and ensuring reliable, high-quality software releases.

Responsibilities

• Develop, execute, and maintain test plans, test cases, test scripts, and QA documentation

• Perform manual, functional, regression, API, exploratory, and performance testing

• Design and maintain automated test scripts using modern automation frameworks

• Identify, document, prioritize, and track defects through the full defect lifecycle

• Analyze application failures using developer tools, logs, HTTP requests, stack traces, and debugging tools

• Collaborate with developers, business stakeholders, system teams, and management to resolve defects

• Support test data management, production data analysis, quality metrics, and risk mitigation activities

Requirements

• Strong knowledge of QA methodologies, software testing lifecycle, and test case design techniques required

• Experience with Playwright, TypeScript, Java, k6, Zephyr Scale, GitLab, and automation testing preferred

• Experience with API testing, performance testing, defect tracking, and test management tools required

• Knowledge of Chrome DevTools, application logs, HTTP requests/responses, stack traces, and diagnostics preferred

• Knowledge of relational databases, NoSQL databases, test data management, and data governance preferred

• Experience with MCP, AI-assisted testing, or modern AI-based QA practices preferred

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field preferred

This Quality Assurance Analyst opportunity is a strong fit for candidates with manual testing, automation testing, API testing, performance testing, debugging, and strong QA documentation experience.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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