Austin, TX · On-site
$55 - $60/hr
Contact Center Product Manager/Business Analyst Location: Austin, TX/ Bay Area, CA - Onsite Duration: 12+ Months Key Requirements: Experience in contact center / call center technologies Preferred ...
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Austin, TX · On-site
$55 - $60/hr
Contact Center Product Manager/Business Analyst Location: Austin, TX/ Bay Area, CA - Onsite Duration: 12+ Months Key Requirements: Experience in contact center / call center technologies Preferred ...
Coppell, TX · On-site
$18 - $22/hr
Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Coppell, TX · On-site
$18 - $22/hr
Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Austin, TX · On-site
Contact Center Product Manager/Business Analyst Location: Austin, TX/ Bay Area, CA - Onsite Duration: 12+ Months Key Requirements: Experience in contact center / call center technologies Preferred ...
Austin, TX · On-site
Contact Center Product Manager/Business Analyst Location: Austin, TX/ Bay Area, CA - Onsite Duration: 12+ Months Key Requirements: Experience in contact center / call center technologies Preferred ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
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Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Bedford, TX · On-site
$75K - $90K/yr
Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ability to analyze operational data and implement process improvements. * Bilingual (English ...
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Bedford, TX · On-site
$75K - $90K/yr
Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ability to analyze operational data and implement process improvements. * Bilingual (English ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
Brownsville, TX · On-site +1
$13.75 - $17.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Brownsville, TX · On-site +1
$13.75 - $17.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
$13.50 - $17.75/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
$13.50 - $17.75/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
Coppell, TX · On-site
$18 - $22/hr
POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Prepare product or service reports by collecting and analyzing customer information * Contributes ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
$14.75 - $19.50/hr
... analytical and research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their ...
Brownsville, TX · Remote
$13.75 - $17.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Brownsville, TX · Remote
$13.75 - $17.25/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Austin, TX · On-site
$18 - $21/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
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Austin, TX · On-site
$18 - $21/hr
Knowledge of budgeting, reporting, and basic financial analysis concepts * Highly skilled in Microsoft Office and call center software * Excellent verbal, written, and interpersonal communication ...
El Paso, TX · Remote
$14.50 - $18/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
El Paso, TX · Remote
$14.50 - $18/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
El Paso, TX · On-site +1
$14.50 - $18/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
El Paso, TX · On-site +1
$14.50 - $18/hr
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail ...
Irving, TX · On-site
$15.25 - $19.25/hr
... analytical, problem-solving, and troubleshooting skills. *) Excellent verbal and written ... call center environment.,Proficiency with AI driven chat bots, voice assistants, and robotic ...
Irving, TX · On-site
$15.25 - $19.25/hr
... analytical, problem-solving, and troubleshooting skills. *) Excellent verbal and written ... call center environment.,Proficiency with AI driven chat bots, voice assistants, and robotic ...
Waco, TX · On-site
$45K - $55K/yr
Continuously analyze call center operations and field activities to identify areas for improvement, implementing strategies to enhance efficiency and effectiveness. * Close Rate Optimization : Work ...
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Waco, TX · On-site
$45K - $55K/yr
Continuously analyze call center operations and field activities to identify areas for improvement, implementing strategies to enhance efficiency and effectiveness. * Close Rate Optimization : Work ...
$27.9K - $33.8K
7% of jobs
$33.8K - $39.6K
13% of jobs
$40.6K is the 25th percentile. Wages below this are outliers.
$39.6K - $45.5K
28% of jobs
$45.5K - $51.3K
1% of jobs
The median wage is $52.5K / yr.
$51.3K - $57.2K
5% of jobs
$57.2K - $63K
1% of jobs
$63K - $68.9K
15% of jobs
$68.9K - $74.7K
4% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$74.7K - $80.5K
11% of jobs
$80.5K - $86.4K
1% of jobs
$86.4K - $92.2K
14% of jobs
$27.9K
$60.2K
$92.2K
A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.
| Aspect | Call Center Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes call data, improves call center processes, and supports performance metrics | Assists customers with inquiries, resolves issues, and provides product/service information |
| Required Skills | Data analysis, communication, problem-solving, familiarity with call center software | Communication, patience, problem-solving, product knowledge |
| Work Environment | Call centers, offices, remote options | Call centers, retail, office settings |
| Common Certifications | Customer service certifications, data analysis skills | Customer service certifications, communication skills training |
While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.
The most popular types of Call Center Analyst jobs in Texas are:
For Call Center Analyst jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Call Center Analyst jobs in Texas are:
Cities in Texas with the most Call Center Analyst job openings:
For Call Center Analyst jobs in TX, the most frequently searched job titles are:
Austin, TX • On-site
$55 - $60/hr
Contractor
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Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
It services
51 - 200 Employees
Plainsboro, NJ, US
2001
