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Customer Support Analyst Jobs in Texas (NOW HIRING)

Orion180

Product Support Analyst

Irving, TX · On-site

S. Citizen or Green Card Holder is required • 2-4 years of technical support, customer support ... cause analysis • Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or ...

BravoTech

Application Support Analyst

Irving, TX · On-site

The ideal candidate has strong production support experience, excellent customer service skills ... Perform root cause analysis and support continuous service improvements. * Coordinate with onshore ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Strong troubleshooting and customer support skills Preferred Skills * Associate's degree in ...

Lamar University

AV Support Analyst

Beaumont, TX · On-site

$40K - $52K/yr

Non-Exempt Job Summary The Audio Visual (AV) Support Analyst I provides daily operational and ... Strong customer service and communication skills are essential, as the position regularly ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for ... customer order delivery. The group delivers frontline IT technical support to onsite and remote ...

PBS Systems

Service Support Analyst

Arlington, TX · On-site

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that ... Analyst, you will provide excellent support to our new and existing customers in the Service module ...

Talus Payments

Sales Support Analyst

Dallas, TX · On-site

Sales Support Analyst (SSA) is responsible for supporting new partners from onboarding and ... (CRM) tool. * Act as the liaison for our new Partner(s) and internal client support teams by ...

MVT Holdings

Technical Support Analyst II

El Paso, TX · On-site

$19.50/hr

Job Summary The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. * Respond to and provide ...

Randstad Digital

Production Support Analyst

Plano, TX · On-site

$54.62 - $64.62/hr

You'll be part of a team responsible for ensuring seamless customer interactions through robust ... Splunk for log analysis and system monitoring. qualifications: Provide production support for ...

New

AMSYS Talent

System Support Analyst

Houston, TX · On-site

... support with a Technical Business Analyst mindset-someone who can troubleshoot, identify root ... Excellent communication and customer-facing skills. Nice to Have * Microsoft 365 or Azure ...

ASPIRE HR LLC

HCM Support Analyst

Dallas, TX · On-site

In this role, you will be providing support services for clients, product engineers, delivery ... Key Selection Criteria · Customer service experience with demonstrated ability to resolve issues ...

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Customer Support Analyst information

See Texas salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support analyst in Texas is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $36.97 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,105 per year, or $26 per hour.

Product Support Analyst

Orion180

Irving, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Orion180 is a company dedicated to delivering an exceptional insurance experience through innovative technology. They are seeking a Product Support Analyst to serve as the L2/L3 escalation point for their connected device portfolio, focusing on technical issue resolution and knowledge management.
Responsibilities:
• Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues
• Diagnose and resolve technical issues that exceed CX scope, including device connectivity, Wi-Fi pairing, sensor sync, valve behavior, mobile app diagnostics, and firmware-related anomalies
• Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed
• Manage open tickets through closure with clear policyholder communication and resolution SLAs
• Coordinate plumber dispatch with referral partners (Cinch, Thumbtack) when remote troubleshooting cannot resolve in-home issues
• Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog
• Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks
• Feed updates into CX-facing playbooks so escalations are caught and resolved earlier in the support flow
• Track recurring issue patterns and surface them to the Product Manager to inform backlog prioritization and firmware decisions
• Partner with the Logistics Coordinator to execute structured outreach to the shipped-not-installed cohort, addressing technical concerns that block installation
• Deliver consistent customer education on install requirements (inside placement, upstream of water heater and softener)
• Produce operational reporting on escalation volume, resolution time, recurring issue categories, and RMA technical trends
• Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting customer-facing technical content and FAQ buildout
• Support operational readiness for additional IoT device launches as they come into scope
Qualifications:
Required:
• Bachelor's degree in a technical or related field (or equivalent experience)
• U.S. Citizen or Green Card Holder is required
• 2-4 years of technical support, customer support, or product support experience, ideally with hardware, IoT, or connected device products
• Strong troubleshooting and root-cause analysis
• Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or similar)
• Organizational skills and the ability to manage multiple open escalations
• Self-starter mindset and comfortable on a fast-moving team
Preferred:
• Experience supporting IoT or smart-home products (Wi-Fi pairing, mobile app diagnostics, firmware OTA)
• Familiarity with insurance operations (policy lifecycle, claims, endorsements) or Insurtech products
• Exposure to manufacturer or third-party vendor coordination
• Experience contributing to knowledge bases, FAQs, or support documentation
• Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics
• Background that includes some logistics, fulfillment, or vendor coordination to support cross coverage with the Logistics Coordinator
Company:
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships. Founded in 2017, the company is headquartered in Melbourne, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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