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Email Chat Support Jobs in Texas (NOW HIRING)

Odessa College

Student Support Specialist

Odessa, TX · On-site

Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...

acv

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

Zelis

Client Support Specialist

Plano, TX · On-site

$17.25 - $23.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Skimmer

$15.75 - $21.50/hr

Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers through product features, troubleshooting, and best practices * Collaborate cross-functionally with ...

Wise

API Integration Support Engineer

Austin, TX · On-site

$101K - $136K/yr

Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time. * Technical Deep-Diving: Develop a deep expertise in Wise ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Texas

Email Chat Support information

See Texas salary details

$13

$24

$41

How much do email chat support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for email chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Texas? The most popular types of Email Chat Support jobs in Texas are:
What are popular job titles related to Email Chat Support jobs in Texas? For Email Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Texas look for? The top searched job categories for Email Chat Support jobs in Texas are:
What cities in Texas are hiring for Email Chat Support jobs? Cities in Texas with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Texas as of July 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $50,476 per year, or $24.3 per hour.
Student Support Specialist

Student Support Specialist

Odessa College

Odessa, TX • On-site

Part-time

Posted 26 days ago

Job description

Position Details
Position Information
Working Title
Student Support Specialist
Position Status
Part Time
Department
Enrollment Services
General Summary
The Wrangler Express/Call Center will provide first-class customer service to all customers by phone, email, instant chat and in person. This area serves as the front door to Odessa College and also is a first-call/visit resolution center for all student services-related needs. The Wrangler Express/Call Center serves as the first point of contact for visitors as well as the main operator for the college and directs all visitors/callers to the appropriate department or college personnel.
Specific Position Duties
  • Provide information to prospective and current students, and the general public via phone, email, chat and in person regarding all areas and services of the college;
  • Respond to all student inquires regarding admissions, financial aid, registration, account balances and holds;
  • Processes/triages all email inquires for registration, drops, adds, and withdraws, etc.;
  • This position is responsible for processing various forms, admissions applications, linking documents;
  • Provide first-class customer service to all customers by phone, email, chat and in person, etc.;
  • Serve as a cashier, properly taking payments and receipting correctly; properly reconcile cash drawer daily and record balance in a daily log as needed;
  • Ability to follow policies and procedures and quickly learn new or additional ones, multi-tasking and paying close attention to detail required;
  • Demonstrate success of teamwork;
  • Perform other duties assigned.

Minimum Qualifications
  • High School diploma or equivalent;
  • Must be willing to work a flexible schedule -- mornings, evenings, some holidays and Saturday work is required;
  • Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard;
  • Must have experience with Microsoft Office Suite, internet, email and instant messaging software;
  • The position requires excellent communications skills (verbal and written);
  • Must be able to communicate effectively via telephone, chat and in person;
  • Must be able to sit and use the computer for long periods of time;
  • Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner.

Preferred Qualifications
  • Some college course work preferred;
  • Bilingual (verbal and written) a plus;
  • Willingness to participate in activities supporting students and Odessa College stakeholders, including community service;
  • Experience with various forms of technology and software applications

Annual Salary
Hiring Range
Work Hours
Posting Detail Information
Posting Number
A02002P
Job Open Date
Quick Link for Internal Postings
https://jobs.odessa.edu/postings/14963

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