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Email Chat Support Jobs in Texas (NOW HIRING)

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

ACV

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

$49K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

ACV

Enterprise Support & Solutions Admin II

Austin, TX · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

ACV

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

Round Rock

Customer Support Specialist

Round Rock, TX

$25 - $30/hr

  • Medical

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

Texas State

User Services Consultant I

San Marcos, TX · On-site

$4.0K/mo

  • Medical

  • Retirement

  • PTO

Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions. * Strong organizational skills and attention to ...

BAL

Tier 1-Client Experience Specialist

Richardson, TX · On-site

Frontline Support: Provide high-quality service by responding to foreign national (FN) inquiries across multiple channels (email, chat, etc.) using established templates, macros, and tags. * Issue ...

New

SignaPay

Client Support Specialist

Irving, TX · On-site

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Email, chat, on-site and telecommunication, new merchant installation, reconciling/explaining ... Provide billing and account support for general and complex issues for internal and external ...

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Email Chat Support information

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$13

$24

$41

How much do email chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for email chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Texas?

The most popular types of Email Chat Support jobs in Texas are:

What are popular job titles related to Email Chat Support jobs in Texas?

For Email Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Texas look for?

The top searched job categories for Email Chat Support jobs in Texas are:

What cities in Texas are hiring for Email Chat Support jobs?

Cities in Texas with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

User Support Specialist - Junior

ASM Research

San Antonio, TX • On-site

Full-time

Re-posted 15 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The User Support Specialist - Junior delivers entry-level technical support to end users in an enterprise environment, resolving routine hardware, software, and account-related issues while maintaining accurate ticket documentation and strong customer service. The role focuses on first-line "Basic Support" tier services, using standard procedures and knowledge articles to troubleshoot common problems and escalating complex issues to higher-tier teams as needed. The specialist also assists with user onboarding, basic training, and knowledge base contributions to enhance system usability and self-service adoption.
Key Responsibilities
  • Provide first-line support for common technical issues including login, software, and basic connectivity problems using established troubleshooting steps and knowledge articles.
  • Log, track, and update incidents and service requests in ticketing systems such as ServiceNow or Jira, ensuring clear documentation of user issues and resolutions.
  • Perform basic troubleshooting of hardware, software, and network issues within defined scope, escalating unresolved or complex cases to higher-tier support teams.
  • Assist with account setup, password resets, and routine access requests in accordance with security and access management procedures.
  • Communicate clearly and professionally with users across phone, email, chat, and in-person channels to guide issue resolution and set expectations.
  • Document resolutions and contribute to the improvement of knowledge base content, support articles, and FAQs based on recurring issues.
  • Support user onboarding and basic training activities on enterprise systems and tools, reinforcing common procedures and best practices.
  • Maintain awareness of supported systems and applications, learning enterprise support processes to improve service delivery over time.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 0-3 years of experience in IT support or help desk roles providing end-user support in technical environments.
  • Demonstrated ability to resolve routine user requests and perform basic troubleshooting of hardware, software, and network connectivity issues.
  • Experience using ticketing systems such as ServiceNow or Jira to document and track incidents and service requests.
  • Strong multi-channel communication skills (phone, email, chat, and in-person) with a customer-oriented approach and attention to documentation quality.
  • Experience with basic user account management activities including account setup, password resets, and standard access requests.
  • Must meet DoD 8140 requirements, hold an active Secret clearance, and be a U.S. citizen eligible to work in a federal IT environment.

Preferred Qualifications
  • Familiarity with basic networking and operating system concepts (e.g., Windows client environments, basic TCP/IP, and common productivity tools).
  • Exposure to IT service management tools or environments and an understanding of structured support processes.
  • Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or Security+ is a plus.
  • Experience contributing to knowledge base content or user-facing documentation in an IT support context.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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