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Email Chat Support Jobs in Texas (NOW HIRING)

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Desktop Support Specialist

Irving, TX · On-site

Looking for Jr level Desktop Support Engineer that is looking to grow with an organization. Someone ... e-mail, chat, service tickets, social media, etc. per the established protocols. Gains an ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Skimmer

$15.75 - $21.50/hr

Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers through product features, troubleshooting, and best practices * Collaborate cross-functionally with ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Etech

As a Customer Support Specialist, Chat and Email, you'll be on the front lines supporting customers while helping improve the way we serve them every day. Provide Exceptional Customer Support ...

ACV

Enterprise Support & Solutions Admin II

Austin, TX · On-site

$55K - $60K/yr

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

ACV

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

$49K - $60K/yr

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

Take Command Health

Customer Care Specialist

Dallas, TX

$16.75 - $22.25/hr

Act as the frontline support team for VIP clients, employees of clients, and Benefit Consultants on our platform through ongoing phone support, chat support, emails, and internal ticketing support.

SignaPay

Client Support Specialist

Irving, TX · On-site

$17.25 - $23.25/hr

Email, chat, on-site and telecommunication, new merchant installation, reconciling/explaining ... Provide billing and account support for general and complex issues for internal and external ...

PrideStaff

Client Support Specialist

Plano, TX · On-site

$21/hr

Deliver exceptional B2B and B2C customer support via email, chat, and Zendesk ticketing to resolve software integration and payroll inquiries. * System & Integration Troubleshooting: Resolve issues ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Texas

Email Chat Support information

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$13

$24

$41

How much do email chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for email chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Texas?

The most popular types of Email Chat Support jobs in Texas are:

What are popular job titles related to Email Chat Support jobs in Texas?

For Email Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Texas look for?

The top searched job categories for Email Chat Support jobs in Texas are:

What cities in Texas are hiring for Email Chat Support jobs?

Cities in Texas with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Desktop Support Specialist

none

Irving, TX • On-site

Other

Posted 6 days ago

Job description

Looking for Jr level Desktop Support Engineer that is looking to grow with an organization.

Someone that will provides exceptional customer service in response to member inquiries through various sources.


Job Summary:

Receives, evaluates, and responds to member inquiries. Handles requests for assistance, complaints, product returns, and special requests via phone, forms and correspondence, e-mail, chat, service tickets, social media, etc. per the established protocols. Gains an understanding of the inquiry and/or service need, responds and resolves, or escalates for solution within the specified protocols established for the Member Care Contact Center. Responsible for following inquiries and requests to resolution. Fulfills orders and resolves issues to achieve member satisfaction.


Job Duties:

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

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Processes member inquiries to resolution and fulfills orders and related transactions in a consistent and high quality, member focused manner.

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Prepares reports, logs, and is responsible for participating and incorporating the solutions to member inquiries into the knowledge management system of the Member Care Contact Center.

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Performs other job-related duties as assigned.

Job Competencies:

Knowledge of: Best practices and methods for providing exemplary customer service; relevant CRM software, systems, and applications; MS Office Suite; conflict resolution.


Minimum Qualifications:

Education Level: High School Diploma or GED equivalency.

Experience: Minimum of 2 years of experience in a customer service role.

Certification/License: None.

Preferences: Associate’s Degree in Business Administration or a related field from an accredited college or university preferred.

A+ Certification is a plus

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