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Email Chat Support Jobs in Texas (NOW HIRING)

Take Command Health

Customer Care Specialist

Dallas, TX · On-site

$16.75 - $22.25/hr

Act as the frontline support team for VIP clients, employees of clients, and Benefit Consultants on our platform through ongoing phone support, chat support, emails, and internal ticketing support.

RealPage, Inc.

Product Support Agent III

Richardson, TX · On-site

$21.54 - $36.63/hr

As business needs dictate, the channel priorities (inbound/email/chat/text) may change to ensure that we have adequate coverage across all support channels. As such, the Product Support Agent III's ...

RealPage, Inc.

Product Support Agent III

Richardson, TX

$21.54 - $36.63/hr

As business needs dictate, the channel priorities (inbound/email/chat/text) may change to ensure that we have adequate coverage across all support channels. As such, the Product Support Agent III's ...

RealPage

Product Support Agent III

Richardson, TX · On-site

As business needs dictate, the channel priorities (inbound/email/chat/text) may change to ensure that we have adequate coverage across all support channels. As such, the Product Support Agent III's ...

CPJ Recruitment

Customer Care Coordinator

Dallas, TX · On-site

$18 - $23.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Houston, TX · On-site

$17.25 - $22.50/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

Siri InfoSolutions Inc

network Security Engineer

Irving, TX · On-site

$100K - $137K/yr

You will also provide direct support to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Texas

Email Chat Support information

See Texas salary details

$13

$24

$41

How much do email chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for email chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Texas?

The most popular types of Email Chat Support jobs in Texas are:

What are popular job titles related to Email Chat Support jobs in Texas?

For Email Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Texas look for?

The top searched job categories for Email Chat Support jobs in Texas are:

What cities in Texas are hiring for Email Chat Support jobs?

Cities in Texas with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Technical Support Specialist

Lightspeed Systems

Austin, TX • Hybrid

Full-time

Re-posted 27 days ago

Job description

At Lightspeed Systems, we help K-12 schools create safer, more effective digital learning environments. Our solutions empower IT teams, administrators, and educators to protect students, manage technology, and gain meaningful visibility into their digital ecosystems.

We're looking for a Technical Support Specialist who is passionate about technology, problem-solving, and delivering an exceptional customer experience. In this role, you'll serve as a trusted resource for customers, helping them troubleshoot issues, configure products, and maximize the value of their Lightspeed solutions.

As a Technical Support Specialist, you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges.

This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment.

NOTE: This is a hybrid role located in South Austin (near Dripping Springs). Sponsorship is not available for this position.  

ABOUT THE ROLE

  • Provide technical support to customers through phone, email, chat, and other support channels.
  • Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
  • Communicate proactively with customers regarding issue status, solutions, and best practices.
  • Assist customers with product setup, configuration, integrations, and ongoing usage.
  • Document, prioritize, and escalate product issues when necessary.
  • Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
  • Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
  • Maintain accurate case documentation and troubleshooting records.
  • Test and validate fixes, configurations, and product updates as needed.
  • Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
  • Contribute to knowledge base articles and internal documentation.
  • Support team initiatives and additional projects as assigned.

ABOUT YOU

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 6+ months of technical support, help desk, or customer support experience.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with Windows and macOS operating systems.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Excellent organizational skills and attention to detail.
  • Customer-first mindset with a passion for delivering exceptional service.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Team-oriented with a collaborative approach to problem solving.

Apply