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Facebook Chat Jobs in California (NOW HIRING)

Meta

Director, Software Engineering

Menlo Park, CA · On-site

$271K - $347K/yr

... chat that transforms how users interact with our integrity systems. This is an opportunity to ... When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$147K - $189K/yr

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$148K - $190K/yr

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$147K - $189K/yr

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

034Motorsport

SALES ADVISOR

Fremont, CA · On-site

Respond promptly to inbound sales inquiries via email and chat, ensuring all inquiries are ... Interact and engage potential customers on social media platforms like Facebook and Instagram ...

TubeScience

Principal Software Engineer

Los Angeles, CA · On-site

$145K - $195K/yr

... chat interactions, but using vendor APIs and managing permissions, costs, different models and ... TubeScience produces conversion-optimized video for many of Facebook's largest performance ...

034Motorsport

SALES ADVISOR

Fremont, CA · On-site

$20 - $30/hr

Respond promptly to inbound sales inquiries via email and chat, ensuring all inquiries are ... Interact and engage potential customers on social media platforms like Facebook and Instagram ...

034Motorsport

SALES ADVISOR

Fremont, CA · On-site

$20 - $30/hr

Respond promptly to inbound sales inquiries via email and chat, ensuring all inquiries are ... Interact and engage potential customers on social media platforms like Facebook and Instagram ...

034Motorsport

SALES ADVISOR

Fremont, CA · On-site

$20 - $30/hr

Respond promptly to inbound sales inquiries via email and chat, ensuring all inquiries are ... Interact and engage potential customers on social media platforms like Facebook and Instagram ...

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Facebook Chat information

What are some common challenges faced by Facebook Chat support agents, and how can they overcome them?

Facebook Chat Support Agents often encounter challenges such as managing high volumes of inquiries, handling frustrated or upset users, and staying updated with frequent platform changes. To overcome these, agents benefit from strong multitasking skills, empathy, and continuous learning through regular training. Collaborating closely with team members and supervisors can also help resolve complex issues and ensure consistent service quality. Effective time management and utilizing internal knowledge bases are key strategies for success in this fast-paced role.

What is the difference between Facebook Chat vs Customer Service Representative?

AspectFacebook ChatCustomer Service Representative
CredentialsNone required, familiarity with social media platformsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, digital platform-basedOffice or call center, in-person or remote
Industry UsageUsed by businesses for online engagement and supportUsed across various industries for direct customer interaction
Primary RoleResponding to customer inquiries via Facebook MessengerHandling customer issues, providing information, resolving complaints

Facebook Chat involves managing customer interactions through social media messaging, often requiring quick responses and familiarity with social platforms. Customer Service Representatives handle a broader range of customer issues across multiple channels, with a focus on problem-solving and communication skills. While Facebook Chat is a specific tool used within customer service roles, the two are related but distinct in scope and responsibilities.

What are Facebook Chat jobs?

Facebook Chat jobs typically involve managing and responding to messages on Facebook Messenger for a business or organization. This can include customer service, answering inquiries, providing support, or engaging with clients to build relationships. People in these roles are expected to communicate clearly, resolve issues efficiently, and maintain a positive brand image. Some positions may require multitasking, using chatbots, or working with other social media platforms as well.

What are the key skills and qualifications needed to thrive as a Facebook Chat support specialist, and why are they important?

To excel as a Facebook Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat support platforms, and basic troubleshooting tools is typically required. Outstanding empathy, patience, and the ability to multitask help you connect with customers and resolve their issues efficiently. These skills ensure high-quality, responsive customer service and contribute to positive brand reputation and customer satisfaction.
What are popular job titles related to Facebook Chat jobs in California? For Facebook Chat jobs in California, the most frequently searched job titles are:
What job categories do people searching Facebook Chat jobs in California look for? The top searched job categories for Facebook Chat jobs in California are:
What cities in California are hiring for Facebook Chat jobs? Cities in California with the most Facebook Chat job openings:
Facebook Chat jobs near you
Infographic showing various Facebook Chat job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 22% Part Time, 3% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Director, Software Engineering

Facebook App

Menlo Park, CA

$271K/yr

Full-time

Re-posted 2 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Meta is seeking a Director of Software Engineering to lead the CI Care organization within Integrity, focused on building user-facing experiences that keep our platforms safe. In this role, you will lead an organization across multiple teams including User Reporting, User Appeals, Business Appeals and Community Notes, spanning Menlo Park and London. You will drive the technical vision and execution for the Integrity related user experiences including AI-driven user chat that transforms how users interact with our integrity systems. This is an opportunity to combine deeply technical front-end expertise and AI know-how with organizational leadership, delivering user experiences at massive scale while advancing Meta's mission to protect our community.
Director, Software Engineering Responsibilities:
  • Define and drive the engineering strategy for CI Care's user-facing integrity products, including the AI-driven chat experience initiative.
  • Lead an organization of approximately 45 people across User Reporting, User Appeals, Business Appeals and Community Notes teams spanning Menlo Park and London.
  • Drive technical excellence in front-end engineering and user experience across all team deliverables
  • Build and scale the engineering organization by attracting, developing, and retaining engineering leaders (M2s) and senior individual contributors
  • Partner with product, design, and data science leadership to shape roadmaps that enhance user experience while removing bad actors from the platform
  • Champion AI/ML integration into user-facing integrity experiences, particularly the chat experience initiative
  • Manage distributed teams across multiple geographies, ensuring effective collaboration between MPK and London-based reports
  • Establish a self-reinforcing team culture that values engineering craft, operational excellence, and continuous improvement
  • Drive org health by proactively diagnosing and addressing issues surfaced through team feedback, attrition signals, and manager effectiveness data
  • Represent engineering perspective in executive-level planning and strategic decision-making for Integrity initiatives

Minimum Qualifications:
  • 10+ years of experience in software engineering, with a focus on front end or UI development
  • 7+ years of engineering management experience, including managing engineering managers
  • Track record of building and scaling engineering organizations, including recruiting, developing, and managing the performance of engineers and engineering leaders
  • Experience establishing technical strategy and roadmaps across multiple teams with demonstrated ability to drive execution against them
  • Experience forming cross-functional partnerships across product, design, and data science to deliver large-scale engineering outcomes

Preferred Qualifications:
  • Experience leading engineering teams through significant platform or tooling transitions, including the adoption of AI-augmented development workflows
  • Experience managing distributed or geographically dispersed engineering organizations
  • Track record of contributing to org-wide or company-wide initiatives such as recruiting programs, engineering culture, or site leadership efforts

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$271,000/year to $347,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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