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Customer Support Manager Jobs in Kentucky (NOW HIRING)

Sutherland

Associate- Customer Support

Louisville, KY · On-site +1

$16.75 - $23/hr

Adhere to published Workforce Management schedules and adjust as business needs evolve. Qualifications * Experience in customer support, service desk, call center, or technical support roles ...

Sutherland

Associate- Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Adhere to published Workforce Management schedules and adjust as business needs evolve. Qualifications * Experience in customer support, service desk, call center, or technical support roles ...

New

Sutherland

Associate- Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Adhere to published Workforce Management schedules and adjust as business needs evolve. Qualifications * Experience in customer support, service desk, call center, or technical support roles ...

New

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for ... Knowledge Base Management: Utilize and contribute to the knowledge base or FAQ repository, ensuring ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for ... Knowledge Base Management: Utilize and contribute to the knowledge base or FAQ repository, ensuring ...

TransUnion

Customer Support Operations

Louisville, KY · On-site

This role reports directly to the Senior Manager of the Customer Support Operations division.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in ...

Transunion

Customer Support Operations

Louisville, KY · On-site

$18.22 - $26.44/hr

This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...

TransUnion

Customer Support Operations

Louisville, KY · On-site

This role reports directly to the Senior Manager of the Customer Support Operations division.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in ...

TransUnion

Customer Support Operations

Louisville, KY · On-site

$18.22 - $26.44/hr

This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...

Generation Tux

CX Support Manager

Louisville, KY · On-site

Customer Experience Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A ...

Generation Tux

CX Support Manager

Louisville, KY · On-site

Customer Experience Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Kentucky

Customer Support Manager information

See Kentucky salary details

$21.3K

$50.4K

$87.7K

How much do customer support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer support manager in Kentucky is $50,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Kentucky?

The most popular types of Customer Support jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Support Manager jobs?

Cities in Kentucky with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

Customer Support Manager

FURNITURE CONNECTION, INC.

Hopkinsville, KY • On-site

$19/hr

Full-time

Posted 9 days ago

Job description

Description

Customer Support Manager - Furniture Retail

Starting Pay: $19.00 per hour


Are  you organized, dependable, and comfortable helping both customers and  coworkers solve problems? Furniture Connection is looking for a Customer  Support Manager to help lead the daily office and customer support  operations at our store.

This  is a hands-on leadership role within a close-knit team of approximately  8-10 employees. You will directly oversee one customer support team  member while working closely with store leadership and the sales team to  ensure each customer's experience runs smoothly-from checkout and  financing through delivery and post-sale support.

Requirements

What You'll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone. 
  • Help resolve customer questions, concerns, and service issues. 
  • Follow up on customer needs and ensure issues are handled promptly. 
  • De-escalate difficult situations with patience, confidence, and professionalism. 

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate. 
  • Support a smooth handoff between the sales team and office. 
  • Identify and resolve checkout or order-processing issues before they affect the customer. 
  • Maintain accurate customer account and financing records. 

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee. 
  • Ensure office procedures, checklists, and administrative responsibilities are completed. 
  • Coach for accuracy, professionalism, follow-through, and excellent customer service. 
  • Help create a positive, team-oriented work environment. 

Support Store Operations

  • Open and close the store when scheduled. 
  • Serve as Manager on Duty as needed. 
  • Assist with payroll and commission reporting. 
  • Complete end-of-day balancing and help resolve discrepancies. 
  • Monitor purchase orders, financing timelines, and product delays. 
  • Help maintain an organized, professional, and customer-ready store. 

What We're Looking For

  • Strong customer service and problem-solving skills. 
  • Excellent attention to detail and follow-through. 
  • Ability to remain calm and professional in challenging situations. 
  • Confidence providing direction and holding others accountable. 
  • Strong communication and organizational skills. 
  • Dependable attendance and punctuality. 
  • Comfortable learning computer systems, financing processes, and office procedures. 
  • Previous retail, office, customer service, or leadership experience is preferred. 

Why This Role Matters


The  Customer Support Manager is an important connection between our  customers, sales team, and store operations. Your organization and  follow-through help ensure that promises made during the sale are  carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team! 

Apply