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Weekend Customer Support Jobs in Kentucky (NOW HIRING)

Orkin LLC

Customer Support Agent

Lexington, KY · On-site

$18/hr

... customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ...

Orkin

Customer Support Agent

Lexington, KY · On-site

$18/hr

... customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

Critter Control

Customer Support Agent

Lexington, KY · On-site

$18/hr

... customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ...

Orkin

Customer Support Agent

Lexington, KY

$18/hr

... customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

SPECTRUM

Customer Support Representative

Louisville, KY · On-site

$14.75 - $20/hr

All schedules 2nd shift working minimum one weekend day and start times ranging between 3:00pm and ... customer support by phone, troubleshoot internet and phone technical issues, and handle basic ...

Givaudan

Customer Support Representative

Louisville, KY · On-site

$15.25 - $21/hr

Work with Customer Support, Sales, Production and others to develop improvements in Customer Service * Actively participate in the Quality Improvement Process, particularly assisting in collecting ...

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All JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Kentucky

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Kentucky? The most popular types of Customer Support jobs in Kentucky are:
What are popular job titles related to Weekend Customer Support jobs in Kentucky? For Weekend Customer Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Kentucky look for? The top searched job categories for Weekend Customer Support jobs in Kentucky are:
What cities in Kentucky are hiring for Weekend Customer Support jobs? Cities in Kentucky with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Customer Support

Customer Support

Stansteel - Hotmix Parts & Service

Louisville, KY • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Position Summary: The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager to learn about the asphalt equipment industry, develop meaningful customer relationships, and grow into a future Account Manager role. The Customer Support position plays a pivotal role in customer communication, quoting, order coordination, vendor interaction, CRM management, scheduling, and ensuring accurate and timely information flows to both customers and internal teams. With comprehensive training and strong mentorship from experienced Account Managers, this is an excellent entry point into a long-term sales career within the Stansteel-Hotmix family of companies.

Key Responsibilities

·         Work closely with an assigned Account Manager(s) to support daily sales activities.

·         Communicate professionally with customers and vendors via phone and email.

·         Prepare and update quotes, proposals, pricing sheets, and sales documents.

·         Assist with customer inquiries, order follow-up, and general sales coordination.

·         Maintain CRM data accuracy including customer profiles, opportunities, activities, and notes.

·         Track orders, shipments, lead times, and vendor confirmations.

·         Organize and maintain sales records, customer correspondence, and digital files.

·         Assist in gathering product information, drawings, specifications, and engineering documentation.

·         Communicate with internal departments such as Engineering, Project Management, Parts, and Automation to ensure alignment and timely responses.

·         Learn Hotmix/Stansteel products, systems, components, and service offerings.

·         Develop basic mechanical aptitude to understand equipment functions and customer needs.

·         Support Account Managers by researching parts, equipment, and replacement options.

·         Participate in team training activities to build understanding of asphalt plants and associated equipment.

·         Work collaboratively with the sales team, support specialists, engineering, and leadership.

·         Participate in team meetings, sales discussions, and forecasting sessions.

·         Support Account Managers by providing accurate, timely, and proactive communication and documentation.

·         Provide exceptional customer service and uphold professional communication standards.

·         Maintain organized work files, accurate CRM entries, and up-to-date sales information.

·         Perform other related duties and responsibilities as assigned.

Qualifications

 

Required

·         Strong interpersonal and communication skills (written and verbal).

·         Ability to multitask, prioritize, and manage a high volume of communication.

·         Proficiency in computer software including MS Word, Outlook, Excel, and CRM systems.

·         Strong organizational skills and attention to detail.

·         Willingness to learn about asphalt equipment, plant components, and industry terminology.

·         Professional demeanor and a collaborative, team-first approach.

·         Ability to lift 50lbs.

·         Ability to stand, walk or sit for extended periods

Preferred

·         Prior sales support or customer service experience.

·         Experience working with engineering or industrial products.

·         Basic mechanical aptitude or interest in technical equipment.

Company Description

Stansteel-Hotmix Parts & Service is America's No. 1 manufacturer of Complete Asphalt Plants, Innovative Technology, and Replacement Parts for every brand and type of hot mix asphalt plant produced in North America. Recognized as the world's leading producer of quality asphalt plant products, Stansteel-Hotmix Parts & Service has nearly a century of experience in the design and manufacture of parts, components, and systems for all aspects of asphalt plant operation. And our state-of-the-art reconditioning facilities can upgrade any asphalt plant into the 21st century for significant cost savings and increased efficiency.
Stansteel-Hotmix Parts & Service serves the construction industry and specifically hot mix asphalt businesses, which are the #1 recycler of material throughout the U.S. – with over 100,000,000 tons of material reprocessed into pavements every year. We supply both new and used components as well as entire plants for processing aggregate materials and combining with liquid asphalt to produce paving products for streets, highways, and parking lots. We also provide support and services to these industries including parts, technical expertise, and educational services.
We are one of several successful affiliated operating companies which provide large, custom-engineered machinery, products, and replacement parts for our brands as well as all competitive brands in the markets served. With our numerous long tenured employees, we supply many companies within continuous processing industries including chemicals, grains, granular materials, and food products.
Our companies, each an independent corporation, sell and market worldwide with emphasis in North America. Information regarding our company and the affiliated companies can be found on the following sites:
www.stansteel.com
www.hotmixparts.com
www.stansteelused.com
www.chattanoogahotmix.com
www.hotmixu.com
www.louisvilledryer.com
www.industrialkiln.com
www.optimusps.com