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Remote Chat Support Jobs in Kentucky (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Xplor

Product Support Specialist I

Louisville, KY · Remote

$21/hr

... chat, phone and email while building upon your in-depth knowledge of client needs to identify ... S., excluding Hawaii and Alaska. #LI-Remote The work hours for this role are 9am-6pm EST.

Xplor

Product Support Specialist I

Louisville, KY · Remote

$21/hr

... chat, phone and email while building upon your in-depth knowledge of client needs to identify ... S., excluding Hawaii and Alaska. #LI-Remote The work hours for this role are 9am-6pm EST.

Xplor

Product Support Specialist I

Louisville, KY · On-site +1

$21/hr

... chat, phone and email while building upon your in-depth knowledge of client needs to identify ... S., excluding Hawaii and Alaska. #LI-Remote The work hours for this role are 9am-6pm EST.

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Remote Chat Support information

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Kentucky? The most popular types of Chat Support jobs in Kentucky are:
What are popular job titles related to Remote Chat Support jobs in Kentucky? For Remote Chat Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Kentucky look for? The top searched job categories for Remote Chat Support jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Chat Support jobs? Cities in Kentucky with the most Remote Chat Support job openings:
Remote Chat Support jobs near you

Non-Profit Donation Agent (Remote Independent Contractor)

Kaizen Advance

Lexington, KY • On-site, Remote

$11 - $15/hr

Contractor

Re-posted 6 days ago

Job description

Join us to support non-profit organizations by processing donations via incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you are an excellent communicator, motivated, and passionate about helping others, we want you on our team.

Types of Clients:

- Nonprofit/Charity TV, and Radio stations

- Child welfare agencies

- Veteran support groups

- Spiritual and religious organizations

- Animal advocacy groups

Requirements:

- Minimum 6 months of remote call center experience or 1 year in-office call center experience

- Must be a US Resident

- Must be at least 18 years old

- Must use a Windows 11 PC

- Quiet, professional background for calls

- Able to type at least 40 words per minute

- Intermediate computer skills

- Able to pass a background check

- Must be able to complete a voice assessment and a mock call

Preferred Skills:

- Highly organized and self-motivated

- Excellent communication skills

- Intermediate PC proficiency

- Reliable and Dependable

- Able to provide excellent customer service

Benefits

- Inbound phone work: $0.20 - $0.32 per talk minute depending on the project

- Experienced agents can earn up to $0.35 per talk minute

- Additional opportunities in email, ticket, and chat support available with varied pay rates

- Flexible hours with 24/7 availability

Employment Type: CONTRACTOR

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