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Remote Live Chat Agent Jobs in Kentucky (NOW HIRING)

Humana

Lead, Offensive Security

Louisville, KY · Remote

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

Humana

Lead, Offensive Security

Louisville, KY · Remote

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

Humana

Lead, Offensive Security

Louisville, KY · Remote

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

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How much do remote live chat agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote live chat agent in Kentucky is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.11 and $23.78 per hour, depending on experience, location, and employer.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are the most commonly searched types of Live Chat Agent jobs in Kentucky?

The most popular types of Live Chat Agent jobs in Kentucky are:

What are popular job titles related to Remote Live Chat Agent jobs in Kentucky?

For Remote Live Chat Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in Kentucky look for?

The top searched job categories for Remote Live Chat Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Live Chat Agent jobs?

Cities in Kentucky with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in Kentucky as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 17% In-person, and 83% Remote job distribution, with an average salary of $42,701 per year, or $20.5 per hour.

SmartPak Equine Customer Service Agent - Remote

Chewy

Louisville, KY • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

About SmartPak: 

SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts. 

At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!

What role will you play in helping us write the next chapter?  

About the job:   

The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak’s call center. We’re looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends. 

Hourly Rate: $17/hr 

Location: Remote

Here's what you’ll do: 

  • Engage with SmartPak customers over the phone, chat, and text – partnering with customers to provide thoughtful recommendations and support. 

  • Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs   

  • Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers 

  • Cultivate relationships with our customers by providing exemplary customer service   

  • Drive brand-building initiatives through the execution of marketing programs and promotions   

  • Provide accurate account management and follow-up based on customer needs  

  • Responsible for schedule adherence and meeting productivity standards  

Qualifications: 

  • 5+ years of hands-on equine experience 

  • Equine focused degrees preferred  

  • Passion for helping customers and supporting the health and well-being of their horses 

  • Sophisticated verbal and written communication skills   

  • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook   

  • Aptitude to quickly learn and confidently navigate new computer systems   

  • Ability to approach challenges with creativity and a solutions-oriented mindset  

  • Proficient time management and organizational skills   

  • Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships 

  • Exhibits sales aptitude and willingness to improve upon these skills   

  • Comfortable working independently, as well as in a group   

  • Ability to stay motivated in a remote environment   

  • Customer service experience preferred   

  • Telephone and/or retail background are a plus    

Remote Technology requirements:    

  • Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider. 

  • Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.

  • Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed. 

  • The hourly rate for this role is $17
  • We offer the following benefits for our team members:
    • 20% Chewy.com Discount
    • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
    • Life and Disability Insurance
    • 401(k) with company matching
    • Wellness benefits through Wellbeing @Chewy
    • Employee Assistance Program (EAP)
    • Paid Time Off: Team members are eligible to accrue up to 160 hours of PTO their first year
    • Subsidized child, adult, and pet backup care through Care.com
    • Discounts on many items through the LifeMart Discount platform
    • The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
    • Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.


Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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