CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Flexible schedule availability, including nights and weekends * Internal applicants should not be ...
CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Flexible schedule availability, including nights and weekends * Internal applicants should not be ...
$115 - $194/hr
Participate in Tier 2 or Tier 3 weekday, weekend, and occasional night on-call rotations to help ... Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member ...
$115 - $194/hr
Participate in Tier 2 or Tier 3 weekday, weekend, and occasional night on-call rotations to help ... Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member ...
Fraud Support Call Center Representative (CCC)
Louisville, KY · On-site
$34K - $37K/yr
A minimum of 1 year of customer service experience, either customer-facing or phone/chat support ... This may entail working nights, weekends, and holidays. (Training occurs during the first five ...
Fraud Support Call Center Representative (CCC)
Louisville, KY · On-site
$34K - $37K/yr
A minimum of 1 year of customer service experience, either customer-facing or phone/chat support ... This may entail working nights, weekends, and holidays. (Training occurs during the first five ...
Mix of inbound calls, outbound outreach, and chat support * Opportunity to develop customer service, communication, and administrative skills * Collaborative team environment with ongoing support and ...
Quick apply
Mix of inbound calls, outbound outreach, and chat support * Opportunity to develop customer service, communication, and administrative skills * Collaborative team environment with ongoing support and ...
Mix of inbound calls, outbound outreach, and chat support * Opportunity to develop customer service, communication, and administrative skills * Collaborative team environment with ongoing support and ...
Mix of inbound calls, outbound outreach, and chat support * Opportunity to develop customer service, communication, and administrative skills * Collaborative team environment with ongoing support and ...
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
Quick apply
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
Customer Service Representative
Louisville, KY · On-site
$20/hr
... chat support Top Skills Details Customer service,Customer support,Call center,Customer service oriented,Customer service call center Additional Skills & Qualifications 2 years of customer service ...
Customer Service Representative
Louisville, KY · On-site
$20/hr
... chat support Top Skills Details Customer service,Customer support,Call center,Customer service oriented,Customer service call center Additional Skills & Qualifications 2 years of customer service ...
$70 - $77/hr
Responding to customer questions and issues across email, live chat, and Zoom, resolving as much as ... Participating in a weekend on-call rotation, since restaurants generate a meaningful share of ...
New
$70 - $77/hr
Responding to customer questions and issues across email, live chat, and Zoom, resolving as much as ... Participating in a weekend on-call rotation, since restaurants generate a meaningful share of ...
New
$73 - $85/hr
Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions ... Participating in an on-call rotation for remote support during evenings and weekends as needed.
Posted today
$73 - $85/hr
Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions ... Participating in an on-call rotation for remote support during evenings and weekends as needed.
Posted today
Technical Support Specialist - Weekend - Government
Louisville, KY · On-site
$54K - $80K/yr
Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and ...
Technical Support Specialist - Weekend - Government
Louisville, KY · On-site
$54K - $80K/yr
Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and ...
$65 - $104/hr
Support internal team members with troubleshooting tips in the chat group environment.* Share product content, documents or other troubleshooting content with the team.* Utilize current knowledge ...
New
$65 - $104/hr
Support internal team members with troubleshooting tips in the chat group environment.* Share product content, documents or other troubleshooting content with the team.* Utilize current knowledge ...
New
As a Temporary Technical Support Specialist, you'll monitor the computer support help desk ... This position is not a call center job - We communicate over team chat and email, so you won't be ...
As a Temporary Technical Support Specialist, you'll monitor the computer support help desk ... This position is not a call center job - We communicate over team chat and email, so you won't be ...
Temporary Technical Support Specialist
Elsmere, KY · On-site
$17/hr
As a Temporary Technical Support Specialist, you'll monitor the computer support help desk ... This position is not a call center job - We communicate over team chat and email, so you won't be ...
Temporary Technical Support Specialist
Elsmere, KY · On-site
$17/hr
As a Temporary Technical Support Specialist, you'll monitor the computer support help desk ... This position is not a call center job - We communicate over team chat and email, so you won't be ...
$72.38/hr
Every other weekend is required. Salary: $25.25-$25.75 per hour This program pays a rate exception ... Interviews are conducted over the phone, video chat, or in person. RSI hosts walk-in interviews ...
New
$72.38/hr
Every other weekend is required. Salary: $25.25-$25.75 per hour This program pays a rate exception ... Interviews are conducted over the phone, video chat, or in person. RSI hosts walk-in interviews ...
New
$48 - $88/hr
Manage support channels (email, phone, video calls, and chat) to troubleshoot and provide solutions to customer inquiries via the ticketing system.* **Reporting & Feedback:** Prepare reports for ...
New
$48 - $88/hr
Manage support channels (email, phone, video calls, and chat) to troubleshoot and provide solutions to customer inquiries via the ticketing system.* **Reporting & Feedback:** Prepare reports for ...
New
$80.23/hr
The analyst will support users by phone, email, chat, and remote support tools while managing ... Availability to provide occasional after-hours, weekend, or holiday support for critical incidents ...
$80.23/hr
The analyst will support users by phone, email, chat, and remote support tools while managing ... Availability to provide occasional after-hours, weekend, or holiday support for critical incidents ...
$120 - $155/hr
This full-time position is designed to support weekend clinical coverage and requires regular ... Leverage Digital (live portal chat) and AI-assisted clinical tools - including agent-supported ...
New
$120 - $155/hr
This full-time position is designed to support weekend clinical coverage and requires regular ... Leverage Digital (live portal chat) and AI-assisted clinical tools - including agent-supported ...
New
$65 - $75/hr
... weekends, and holidays. * Set and enforce expectations for response time, resolution quality ... Own daily call and live chat customer-support workflows, including real-time queue monitoring ...
New
$65 - $75/hr
... weekends, and holidays. * Set and enforce expectations for response time, resolution quality ... Own daily call and live chat customer-support workflows, including real-time queue monitoring ...
New
$60 - $90/hr
Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...
New
$60 - $90/hr
Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...
New
$70 - $80/hr
The support team holds itself to an unwavering standard of excellence. We don't take shortcuts ... chat, and email. * Drive Adoption: Actively identify opportunities to teach users about features ...
New
$70 - $80/hr
The support team holds itself to an unwavering standard of excellence. We don't take shortcuts ... chat, and email. * Drive Adoption: Actively identify opportunities to teach users about features ...
New
Weekend Chat Support information
What is a weekend chat support?
A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.
What are the typical daily responsibilities of a weekend chat support?
As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?
To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.
What are the most commonly searched types of Chat Support jobs in Kentucky?
The most popular types of Chat Support jobs in Kentucky are:
What are popular job titles related to Weekend Chat Support jobs in Kentucky?
For Weekend Chat Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Kentucky look for?
The top searched job categories for Weekend Chat Support jobs in Kentucky are:
What cities in Kentucky are hiring for Weekend Chat Support jobs?
Cities in Kentucky with the most Weekend Chat Support job openings:
Job description
Description
LOCATION: Onsite
REPORTS TO: Inbound Call Center Manager
TYPE: Hourly, Non-Exempt
DEPARTMENT: Customer Service
Generation Tux is currently looking for management-quality team members to join our Customer Experience division. Applicants should be reliable, hard-working, detail-oriented, and able to problem-solve. A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level execution.
EXPECTATIONS
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport
- Supervise service-oriented telephone, email, and chat support operations
- Supervise staff performance and effectiveness using call center best practice metrics
- Assist in the resolution of escalated customer situations - be the final point for customer escalations
- Subject matter expert in areas of fit and style as related to men's formalwear
- Subject matter expert on customer service systems, workflows, and business rules
- Motivate, mentor, and coach staff, providing feedback and recommendations for continuous improvement
- Communicate effectively with departmental leadership and other stakeholders
- Hold staff accountable for delivering on expected work output- quantity and quality
- Schedule and monitor agent breaks
- Participate in phone screen and interview process- influence hiring decisions
Requirements
- Experience in a leadership role preferred (people or process management)
- 1+ year in customer service experience (retail, call center, other)
- Effective negotiation and persuasion skills
- Excellent verbal and written communication skills
- Ability to think "outside the box"
- Strong relationship-building and motivational skills
- Must be self-motivated, organized, and able to work independently to meet goals
- Technology and web-savvy
- Provide coaching feedback and analyze statistics
- Flexible schedule availability, including nights and weekends
- Internal applicants should not be on corrective action
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.
About Generation Tux
Sourced by ZipRecruiter
Industry
Apparel and accessories stores
Company size
51 - 200 Employees
Headquarters location
Louisville, KY, US
Year founded
2015