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Customer Support Manager Jobs in Kentucky (NOW HIRING)

Drees Homes

IT Customer Support Specialist

Fort Mitchell, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

S. Best Managed Company (2022-2026), a distinction sponsored by Deloitte Private and The Wall ... C. Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join ...

Datavant

CPC Processor Customer Support

Frankfort, KY · On-site

CPC Processor I Customer Support to ensure the accurate and timely handling of release of ... Maintain open lines of communication with other employees and members of management in regards to ...

Five Below

Support lead

Louisville, KY · On-site

$11.50/hr

  • Medical

... staff management, customer service, and addressing any urgent issues. • Manages the entire ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Five Below

Support lead

Louisville, KY · On-site

$11.50/hr

  • Medical

... management, customer service, and addressing any urgent issues. Manages the entire process of ... Supports the onboarding and ongoing training of associates, helping them learn store policies ...

Connect Med 360

Program Support Supervisor

Louisville, KY · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We succeed when you do, and our company and management team work hard to foster an environment that ... customer inquiries about billing. * Communicates as required with manufacturer sales ...

ConnectMed360

Program Support Supervisor

Louisville, KY · Remote

$70K - $90K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We succeed when you do, and our company and management team work hard to foster an environment that ... customer inquiries about billing. * Communicates as required with manufacturer sales ...

Lumimeds

You will manage coverage, attendance, and workflow distribution independently. * Drive Performance ... What We're Looking For * 4+ years experience in Customer Support, with at least 2 years in a ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Kentucky

Customer Support Manager information

See Kentucky salary details

$21.3K

$50.4K

$87.7K

How much do customer support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer support manager in Kentucky is $50,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Kentucky?

The most popular types of Customer Support jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Support Manager jobs?

Cities in Kentucky with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

IT Customer Support Specialist

Drees Homes

Fort Mitchell, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Drees Homes rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers— earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022–2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.


Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.


Key Responsibilities: 

  • Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
  • Create, track, and manage incidents and service requests within the IT ticketing system
  • Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
  • Diagnose and resolve system failures, malware issues, and other technical problems
  • Provide basic troubleshooting support to internal business partners
  • Assist with setup, configuration, and maintenance of company equipment including:
    • Computers and laptops
    • Printers and peripherals
    • Routers and networking devices
    • Kiosks and digital signage
  • Troubleshoot network connectivity issues for endpoints and remote users
  • Escalate complex issues to appropriate IT team members when needed
  • Maintain and update documentation for systems and applications
  • Stay current on emerging technologies and tools through training
  • Support IT projects and initiatives as assigned

 Knowledge and Skills:

  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic understanding of:
    • Windows operating systems
    • Networking concepts
    • Hardware and peripheral support
  • Experience with IT ticketing systems is a plus
  • A team-oriented mindset with a willingness to learn

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

  • Medical, dental and vision
  • Life, AD&D, and critical illness insurance
  • Wellness rewards
  • 401(k) savings plan
  • Profit Sharing
  • Paid time off increasing with tenure
  • Tuition reimbursement
  • Long and short disability and Parental leave
  • Employee discount program on the purchase of a Drees Home
  • Employee Assistance Program and much more!

Join a special team that works together to make Drees a successful company and a rewarding place to work.


Equal Opportunity Employer / Drug-Free Work Place

To learn more about Drees Homes, please visit our website – www.dreeshomes.com.

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