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Customer Support Manager Jobs in Independence, KY

Socket.dev

Technical Support Manager

Erlanger, KY · On-site

$90 - $120/hr

Develop and manage support schedules to ensure consistent, high-quality customer and operation support. * Establish and oversee on-call support rotations for cross-functional technical resources ...

Dinamic AS Group

Customer Support Assistant

Cincinnati, OH · On-site

$39K - $43K/yr

Customer Support Assistant Dinamic AS Group is seeking a highly motivated and detail-oriented ... Excellent organizational and time-management abilities * Professional demeanor and customer-focused ...

Cprime

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... Job Responsibilities Ensure that all customer escalations and complaints are managed to excellent ...

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... Job Responsibilities Ensure that all customer escalations and complaints are managed to excellent ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Independence, KY

Customer Support Manager information

See Independence, KY salary details

$24.1K

$57.1K

$99.4K

How much do customer support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support manager in Independence, KY is $57,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $68,900.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Independence, KY?

The most popular types of Customer Support jobs in Independence, KY are:

What cities near Independence, KY are hiring for Customer Support Manager jobs?

Cities near Independence, KY with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Independence, KY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,097 per year, or $27.5 per hour.

Customer Support Manager

Park 6 Logistics

Cincinnati, OH • On-site

Full-time

Posted 6 days ago

Job description

Company Description

Park 6 Logistic is a growing organization committed to delivering reliable, professional, and efficient solutions while building strong relationships with our clients, partners, and communities.

We believe that great communication is at the heart of every successful business relationship. Our team values professionalism, collaboration, integrity, and continuous growth. As we continue to expand, we are looking for motivated individuals who are ready to develop their skills and contribute to a dynamic workplace.

Job Description

Park 6 Logistic is seeking a confident and organized Customer Support Manager to help lead our customer support operations in Cincinnati.

In this role, you will oversee day-to-day customer service activities, support team performance, resolve customer concerns, and help ensure every interaction reflects our commitment to quality and professionalism.

This is an excellent opportunity for someone with strong communication and leadership skills who enjoys solving problems, supporting others, and contributing to an evolving organization.

Responsibilities

  • Lead and support daily customer service operations.
  • Guide team members in delivering professional and efficient customer support.
  • Respond to customer questions, concerns, and service-related issues.
  • Help resolve escalated customer situations with professionalism and care.
  • Monitor service quality and identify opportunities for improvement.
  • Coordinate with internal teams to ensure customer needs are addressed efficiently.
  • Maintain accurate records of customer interactions and resolutions.
  • Support the development of customer service procedures and best practices.
  • Encourage a positive, collaborative, and results-focused work environment.
  • Assist with training, coaching, and ongoing team development.
Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service abilities.
  • Leadership mindset with the ability to motivate and support a team.
  • Strong organizational and time-management skills.
  • Ability to remain professional and solution-focused in challenging situations.
  • Comfortable managing multiple priorities in a fast-paced environment.
  • Good problem-solving and decision-making abilities.
  • Attention to detail and commitment to service quality.
  • Ability to work both independently and collaboratively.
  • Willingness to learn, develop new skills, and grow within the company

Additional Information
  • Competitive Salary: $40,000 – $44,000 per year.
  • Full-time career opportunity.
  • Professional growth and advancement opportunities.
  • Leadership and management skill development.
  • Ongoing learning and professional development.
  • Supportive and collaborative team environment.
  • Opportunity to strengthen communication, problem-solving, and operational skills.
  • Meaningful role within a growing organization.
  • Opportunity to take on increased responsibilities as the company expands.