ZipRecruiter

Log In

1

Customer Support Manager Jobs in Iowa (NOW HIRING)

EQUITRUST

Customer Support Manager

West Des Moines, IA · On-site

EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, How You'll Contribute As a Customer Support Manager, you will lead and develop a ...

Aston Carter

Customer Support

Cedar Rapids, IA

$16.75 - $21.50/hr

You will manage new and existing customer orders, ensure accurate data entry into internal systems, coordinate with multiple departments, and support both internal and external customers with ...

Aston Carter

Customer Support

Cedar Rapids, IA · On-site

$17 - $22/hr

You will manage new and existing customer orders, ensure accurate data entry into internal systems, coordinate with multiple departments, and support both internal and external customers with ...

Ethos

Customer Support Engineer

Cedar Falls, IA

... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ... Support the sales team with technical insight to ensure product specifications meet customer ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

... CRM system. • Prepare accurate product and service quotes, including pricing, options, and technical configurations. • Support the sales team with technical insight to ensure product ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

... the CRM system. · Prepare accurate product and service quotes, including pricing, options, and technical configurations. · Support the sales team with technical insight to ensure product ...

next page

Showing results 1-20

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Iowa

Customer Support Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer support manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer support manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They often coordinate with other departments, manage support tools, and require strong communication and leadership skills.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the salary expectations for customer service managers?

Customer Support Managers typically earn a salary ranging from $50,000 to $85,000 annually, depending on experience, location, and company size. In some regions or industries, salaries can exceed $100,000 with additional benefits such as bonuses and performance incentives.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What is the highest pay for customer service?

The highest pay for a Customer Support Manager can reach over $80,000 to $120,000 annually, depending on experience, industry, and location. Senior managers or those in large corporations with specialized skills and certifications may earn higher salaries, especially with additional responsibilities or in high-demand sectors.

What is the role of a customer service manager?

A customer support manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high customer satisfaction. They develop support strategies, monitor performance metrics, and collaborate with other departments to improve service quality and efficiency.
More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Iowa? The most popular types of Customer Support jobs in Iowa are:
Infographic showing various Customer Support Manager job openings in Iowa as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Support Manager

Decorah Bank And Trust Company

Decorah, IA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Decorah Bank & Trust Leadership & Service to Others * Growth Mindset * Teamwork * Have Fun!
We are currently seeking a full-time Customer Support Manager to lead our Customer Support department. Decorah Bank & Trust is family and employee owned. Our mission to help people achieve their financial dreams.
We have an excellent benefit package including health insurance with employer HSA contribution, dental insurance, life insurance, short and long term disability, 401k and Employee Stock Ownership Plan, PTO, Paid Holidays, and much more!
The purpose of the Customer Support Manager position is to create exceptional customer experiences by developing and supporting customer support staff, helping them to identify customer needs in an accurate and timely manner and provide exceptional customer service.
The primary objective is to be an effective leader for the department, ensuring a high standard of customer experience and compliance, and maintaining efficient department operations.. This person will be required to understand and troubleshoot all functions in the department and will have regular customer support responsibilities in addition to leading the team. This position must demonstrate the ability to understand and maximize use of CSR related technology including core, teller, digital banking, and debit card platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Customer Service
  • Performs all normal customer support duties as a back-up which include but are not limited to cashing checks, taking deposits and loan payments, buying and selling currency, and customer service relating to debit cards, online banking, wires, and miscellaneous customer inquiries.

Administrative
  • Responsible for maintaining adequate cash supply, balancing coin machines, vault, and cash recyclers.
  • Monitors offages and helps resolve teller errors.
  • Maintains adequate staffing, PTO requests, and timecards.
  • Track and monitor key performance metrics.
  • Maintain up-to-date department procedures.
  • Equipment troubleshooting and maintenance.

Management
  • Coaches and trains department on various aspects of the job; such as maintaining high customer service standards, problem resolution, proper procedure, enthusiasm, confidence, and professionalism.
  • Maintains a positive, upbeat atmosphere within the department.
  • Ensures compliance with established procedures and practices.
  • Directs employee training to ensure staff demonstrate competency in required tasks.
  • Is responsible for training and development within the department, including both new and seasoned employees.
  • Focuses on growth and development of team - both for their role in Customer Support and setting them up for success in future roles when applicable.
  • Ensures department is using its systems and technology effectively and identifies opportunities for customer service improvement, policy and procedure enhancement and risk control in customer support.
  • Advises CSRs on procedure for handling customer inquiries and complaints.
  • Handles escalated customer support complaints from the team.

Miscellaneous
  • Assist and support other bank functions outside the normal scope of duties as needed to contribute to the overall success of the organization.

Supervisory Responsibilities:
  • Directly supervises employees in the Customer Support Department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Interviewing and training employees
  • Planning, assigning, and directing work
  • Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Must embrace change and see it as an opportunity
  • Must be willing to express and support management's ideas to affected staff

Requirements
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation(s) may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education and Experience:
Bachelor's degree and 12 to 18 months of related experience and/or training preferred; High school diploma or general education degree (GED) and 12 to 18 months related experience and/or training required; or equivalent combination of education and experience.
Certifications, Licenses, Registrations, Other Training:
Willingness to attend bank-related training and/or schooling as opportunities arise.
Competencies:
• Integrity & Trust - Demonstrates honesty, consistency, accountability, and ethical decision-making while building trust with employees, customers, and stakeholders.
• Communication - Shares information effectively, listens actively, and adapts communication to meet the needs of different audiences.
• Accountability - Takes ownership of results and creates a culture where commitments are met and performance expectations are achieved.
• Developing Others - Invests in employee growth, coaching, and succession planning to strengthen organizational capability.
• Strategic Thinking - Understands organizational priorities and makes decisions that support long-term success.
• Change Leadership - Leads and supports change while maintaining engagement, resilience, and operational effectiveness.
• Collaboration - Builds strong relationships and partnerships that support organizational success.
• Customer & Community Focus - Demonstrates commitment to serving customers, communities, and employee-owners with excellence.
Required Skills & Abilities:
Language Skills - Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills - Ability to work with and apply mathematical concepts such as adding, subtracting, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability - Ability to solve practical problems and deal with concrete variables.
Other Skills & Qualifications:
• Proficient with Microsoft Office Suite and/or related software.
• Ability to work with many applications and software programs.
• Excellent customer service skills.
• Ability to multi-task and meet deadlines.
• Strong organizational skills.
Physical Demands:
• Regularly required to use hands and fingers.
• Regularly required to talk and hear.
• Frequently required to sit and stand.
• Occasionally exposed to outside weather conditions.
• Occasionally lift and/or move up to 10 pounds.
Work Environment:
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually moderate.
• Exposed to potentially hazardous conditions, due to the threat of robbery and/or hostage situations.

Apply