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Customer Support Manager Jobs in Iowa (NOW HIRING)

VIVA USA INC

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Customer Support Representative II These positions will be on the Customer Support Team in a ... Client Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps ...

VIVA

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Schedule follow-up actions and enter relevant information into the CRM system after each contact ... Support Representative PRIMARY RESPONSIBILITIES & DUTIES: • Take inbound calls and occasional ...

VIVA USA INC

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Schedule follow-up actions and enter relevant information into the CRM system after each contact ... Support Representative PRIMARY RESPONSIBILITIES & DUTIES: • Take inbound calls and occasional ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Provides information/solutions as frontline support to channel partners/customers/Company personnel ...

Collabera

Customer Support Representative

Urbandale, IA

$15.25 - $20.50/hr

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize ...

ICONMA

Customer Support Representative II

Johnston, IA · On-site

$15 - $20.50/hr

Experience with data management * Knowledge of agriculture customers * Agriculture operations ... supports and encourages the abilities of all persons without regard to race, color, religion ...

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Iowa

Customer Support Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer support manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Iowa?

The most popular types of Customer Support jobs in Iowa are:

What cities in Iowa are hiring for Customer Support Manager jobs?

Cities in Iowa with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Support Specialist 1

Perfection Learning

Clive, IA • On-site

$19/hr

Full-time

Posted 13 days ago

Job description

Our mission is to partner with educators on solutions that break down learning barriers and help all students realize their potential. With innovative digital and print curriculum in 6-12 language arts, Advanced Placement courses, and a wide range of other subjects and grade levels, we are experiencing rapid growth as schools transition to blended learning. As a family-owned business since 1926, we build for the long term through a continual investment in our team where everyone is expected to take initiative, work together, think critically, as well as learn and grow as individuals.
SUMMARY
We are looking for a customer-focused, tech-savvy, and service-minded professional to join Perfection Learning as a Customer Support Specialist 1. This role performs the daily customer service tasks of entering orders, answering customer phone calls, managing support cases for customer experience issues, and supporting our sales team as needed. This position is integrated with our customer technical support team and allows for growth to Customer Support Specialist 2 as additional skills are developed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Create and maintain customer records, including individual, school, and contact setup and validation, ensuring accurate data capture and updates in all relevant systems.
  • Manage the creation, validation, and maintenance of customer contacts and school records, including school validation workflows and updates to addresses and related information.
  • Prepare and process proprietary, trade, and specialized quotes, ensuring correct pricing rules and documentation are followed.
  • Enter, modify, and manage a variety of sales orders and purchase orders following established checklists and standard operating procedures.
  • Process RMAs and returns, including creation of call tags and return authorizations, and ensure accurate tracking and resolution of return-related issues.
  • Monitor and manage support cases for customer experience issues, documenting details, updating status, and collaborating with colleagues to drive resolution.

QUALIFICATIONS
  • Demonstrated ability to independently provide customer support.
  • Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions
  • Strong technical aptitude
  • Excellent verbal and written communication skills
  • Ability to manage multiple customer support requests simultaneously while maintaining accuracy and attention to detail.
  • Regular and predictable attendance.

PHYSICAL REQUIREMENTS
  • Repetitive motions that include the wrists, hands, and/or fingers.
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods.
  • Visual perception to perform job including peripheral vision

Perfection Learning complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.
Pay Range: $19 per hour

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