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Customer Support Manager Jobs in Iowa (NOW HIRING)

Cohen-Esrey

Operations Support Manager-NE, IA

Cedar Rapids, IA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Support Manager - Midwest Operations Support Manager-Iowa and Nebraska Cohen-Esrey is ... Ensuring customer satisfaction through the property team and resolving resident concerns, when ...

Randstad Digital

IT Support Manager

Fort Dodge, IA · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

A premier technology solutions provider is seeking a dynamic IT Customer Service Manager to lead support operations. In this role, you will champion an outstanding customer service culture, oversee ...

First Mid

Customer Support Center Agent I

Burlington, IA · On-site

$17.50 - $19.62/hr

  • Medical

  • Retirement

  • PTO

Seeks management approval for requests outside of their approved level. Notifies management of ... Ensuring all customer interactions amp; documentation follow bank policy amp; regulations, while ...

Kelly Services

Customer and Product Support

Johnston, IA

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Gain experience in customer support for e-commerce and product-related inquiries * Professional ... Are able to build rapport, manage buyer indifference, and understand customer motivations

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Iowa

Customer Support Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer support manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Iowa?

The most popular types of Customer Support jobs in Iowa are:

What cities in Iowa are hiring for Customer Support Manager jobs?

Cities in Iowa with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Support Representative II

Three Point Solutions

Johnston, IA

$15 - $20.50/hr

Contractor

Re-posted 14 hours ago

Job description

Job Title: Customer Support Representative II

Client: Heavy Machine Manufacturing Company

Duration: 24 Months (Possible Extension)

Location: Johnston, IA 50131

Schedule:

  • Onsite (5 days/week)
  • Monday-Friday
  • Must be flexible to work any 8-hour shift between 7:00 AM - 7:00 PM CST
  • Shift options: 7:00-3:30 | 8:00-4:30 | 9:00-5:30 | 10:30-7:00

Job Summary:

  • Provide technical and customer support via phone, email, and chat.
  • Support dealers and customers with software, connected equipment, and precision agriculture products.
  • Document cases in the case management/CRM system.
  • Troubleshoot customer issues and resolve escalations.
  • Create and maintain online support documentation.

Products Supported:
JDLink, Operations Center, Apex Farm Management, GreenStar Displays, StarFire Receivers, AutoTrac, Mobile Apps, Machine Guidance, JDLink Terminals, Dashboard, and other ISG products.

Required Qualifications:

  • Customer Service or Technical Support experience
  • Strong computer and troubleshooting skills
  • Experience with CRM or case management systems
  • Data management experience
  • Excellent communication and problem-solving skills
  • Ability to work flexible shifts and occasional holidays

Preferred:

  • Agriculture or Precision Farming knowledge
  • Experience supporting agriculture equipment or dealer networks
  • Bachelor's degree in Agriculture, Business, Engineering, IT, or related field

Training:

  • Approximately 6 weeks (8:00 AM-4:30 PM shift)
  • 3-4 months to reach full productivity

#ZR

Company Description

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.