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Customer Support Manager Jobs in New York (NOW HIRING)

Socket.dev

Customer Support Manager

Manhattan, NY · On-site

$160 - $210/hr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Pickle

Customer Support Manager

Manhattan, NY · On-site

$120 - $180/hr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...

MyCareer

Head of Customer Support

Manhattan, NY · On-site

You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry. Role Overview We're looking for a H ead of Customer Support to ...

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries

Empowered Hospitality

Customer Support

Manhattan, NY

$19.75 - $26.50/hr

Support HR Consultants, who act as Team Leads for 2-3 E|H clients * Edit and update key HR documents * Deliver polished final product on or before deadline * Research HR or legal policies where ...

Empowered Hospitality

Customer Support

Manhattan, NY · On-site

$19.75 - $26.75/hr

Support HR Consultants, who act as Team Leads for 2-3 E|H clients * Edit and update key HR documents * Deliver polished final product on or before deadline * Research HR or legal policies where ...

Empowered Hospitality

Customer Support

New York, NY · On-site

$19.75 - $26.50/hr

Support HR Consultants, who act as Team Leads for 2-3 E|H clients * Edit and update key HR documents * Deliver polished final product on or before deadline * Research HR or legal policies where ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... Strong attention to detail and comfort managing both customer conversations and recurring ...

Synthesia

Customer Support Associate

Manhattan, NY · On-site

$50K/yr

Customer Support Representative Synthesia is the world's leading AI video platform for business ... Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

CardWorks

Associate I, Customer Support

Woodbury, NY · On-site

$19.25 - $26.25/hr

Customer Support Associate I The Customer Support Associate I serves as a primary point of contact ... Works to achieve department and individual goals; supports management and unit and team to ...

Fora

Support Manager, Flights

New York, NY · On-site

$100K - $130K/yr

We're looking for a Support Manager, Flights to own the quality of our flight support function end ... Basic understanding of AI tools in customer support automation (e.g. chatbots, AI-driven FAQs)

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... Manage a queue of support tickets, prioritizing by urgency and business impact while meeting or ...

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All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in New York

Customer Support Manager information

See New York salary details

$26.8K

$63.5K

$110.5K

How much do customer support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer support manager in New York is $63,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $76,600.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in New York?

The most popular types of Customer Support jobs in New York are:

What cities in New York are hiring for Customer Support Manager jobs?

Cities in New York with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,452 per year, or $30.5 per hour.

Customer Support Manager

Campfire Software, Inc

New York, NY • On-site

$100K - $140K/yr

Full-time

Re-posted 28 days ago

Job description

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.
This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.
Key Responsibilities
Customer Support Delivery
  • Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
  • Manage daily support tickets and customer inquiries across email, chat, and other support channels
  • Troubleshoot ERP workflows, accounting data issues, and product functionality
  • Proactively follow up to ensure full issue resolution and high customer satisfaction
  • Document recurring issues, best practices, and solutions in internal knowledge bases
Customer Experience & Retention
  • Build trusted relationships with customers by providing thoughtful, high-quality support
  • Monitor customer health, sentiment, and recurring issues that could impact retention
  • Identify trends in support requests and flag risks, product gaps, and improvement opportunities
  • Partner closely with Customer Success to ensure seamless knowledge transfer
Cross-Functional Collaboration
  • Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
  • Provide structured feedback on product usability, workflows, and feature gaps
  • Contribute to product improvements by representing the voice of the customer
Process, Playbooks & Self-Service
  • Help build and improve support playbooks, workflows, and documentation
  • Create and maintain help articles, internal guides, and customer-facing knowledge base content
  • Support self-service initiatives including FAQs, tutorials, and in-product guidance
Experience & Qualifications
  • 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
  • Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to quickly learn new software platforms
  • Comfort troubleshooting accounting data, financial workflows, and system integrations
  • Bachelor's degree or equivalent practical experience
Personal Attributes
  • Customer-first mindset with strong empathy and ownership
  • Highly organized with excellent attention to detail
  • Comfortable managing multiple priorities in a fast-paced environment
  • Clear, thoughtful communicator with strong written and verbal skills
  • Growth mindset with interest in mentoring and future leadership development

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