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Customer Support Manager Jobs in Rochester, NY (NOW HIRING)

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

... department manager. Be able to meet criteria for daily call averages and call statistics ... Returned mail and written correspondence from customers must be completed. Understand our products ...

Brand Networks

Sales Support Manager

Rochester, NY · On-site

The Sales Support Manager plays a critical role in supporting our Growth team by building ... Excellent attention to detail - this role is customer-facing by proxy, so materials need to be ...

SPECTRUM

Customer Support Representative

Rochester, NY · On-site

$20/hr

... account support that our customers rely on. Here, you will work in a fast-paced environment ... Collaborating with management on customer issue escalations * Representing a Fortune 100 company ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma ...

Rexel

Customer Success Manager

Rochester, NY · On-site

$70K - $80K/yr

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

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Customer Support Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do customer support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer support manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Support Manager jobs?

Cities near Rochester, NY with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Customer Support

Infojini Inc

Rochester, NY • On-site

$16.75 - $21.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Description

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills.

Candidates must type at least 30 words per minute and must have the ability to multitask. They need to have the ability to adapt to changes in process and procedures as implemented. They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner. The person must be able to meet departmental standards and expectations set forth by the department manager. Be able to meet criteria for daily call averages and call statistics individually and as a team. Returned mail and written correspondence from customers must be completed. Understand our products, services, offers, rates, and billing. Be knowledgeable in telecommunications terms and our network. Have the ability to read, decipher, and explain invoices to our customers.

There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning products and services. Attendance is required for the entire training period. Their schedules can change periodically so they need to have the flexibility to work anytime from 8-8. Additional responsibilities are required based on the needs of the business or supervisor discretion. We are looking for experienced, customer service oriented people. Preference given to people with previous telecommunications call center experience. They will be required to adhere to a dress code and professionalism.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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