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Customer Support Associate Jobs in New York (NOW HIRING)

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards. * Serve as the first point of ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000$70,000 About The Role ...

Forever Cheese

Customer Service Associate

Secaucus, NJ

$65K - $70K/yr

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Humina Resource

Sales Support - NY

New York, NY

$18 - $20/hr

Full-Time Sales Support / Customer Support Associate Location: Astoria, NY 11106 Employment Type: Full-Time Pay: $18.00-$20.00 per hour (DOE) Hiring Timeline: Immediate Opening (ASAP) About the ...

Middesk

Support Associate

New York, NY · On-site

$18.50 - $24/hr

As part of Middesk's Customer Experience team, you will play a central role in ensuring our ... As a support associate, you'll form a critical piece of our support experience and have the ...

Jill Frisch

Customer Support Specialist

Jersey City, NJ · Remote

$21 - $29/hr

The Customer Support Specialist team serves as a single point of contact for our strategic ... Bachelors Degree, Associates degree, or comparable experience preferred Condition of Employment ...

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Customer Support Associate information

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How much do customer support associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer support associate in New York is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in New York? The most popular types of Customer Support jobs in New York are:
What are popular job titles related to Customer Support Associate jobs in New York? For Customer Support Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in New York look for? The top searched job categories for Customer Support Associate jobs in New York are:
What cities in New York are hiring for Customer Support Associate jobs? Cities in New York with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,549 per year, or $21.9 per hour.
Customer Support Associate

Customer Support Associate

Pilot Fiber

New York, NY • On-site

$52K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards.
  • Serve as the first point of contact for technical inquiries, providing initial troubleshooting support and escalating complex issues to our network support team.
  • Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.
  • Investigate outage alerts, escalate to the appropriate technical team, and proactively send notifications to customers.
  • Serve as a liaison between our customers and internal teams (Network Operations & Support, Accounting, Service Delivery, and Customer Experience), facilitating communication and ensuring timely resolutions and consistent updates every step of the way.
  • Conduct proactive customer outreach and support ad-hoc data cleanup initiatives to enhance customer engagement and maintain the integrity of internal records.
  • Understand and identify support trends; surface customer feedback cross-functionally to continuously improve our service and advocate for customer needs.
  • Adhere to all external SLAs and internal SLOs for support tickets and phone calls.

WHAT WE'RE LOOKING FOR
  • 1-3 years of direct, customer-facing experience (B2B a plus but not required)
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging to audiences of varying backgrounds and an ability to translate complex technological concepts into clear, digestible language.
  • Intermediate technical acumen and ability to grasp technical concepts quickly
  • Ability to grasp technical concepts to troubleshoot customer connectivity issues and assist customers with related questions.
  • Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
  • Strong problem-solving skills, a curious nature, and a genuine interest in expanding technical knowledge.
  • Ability to manage customer interactions and escalate effectively, ensuring timely resolution and customer satisfaction
  • Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Ability to build effective relationships and collaborate across teams
  • Personable and relatable, with the ability to connect with customers
  • Ability to leverage internal and external resources to solve problems
  • Prior helpdesk experience in the service provider industry a plus
  • CompTIA A+ certification or equivalent a plus
  • Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 AM - 7:00 PM, with flexibility for occasional early morning or evening hours based on business needs.

PILOT'S PAY & PERKS
  • Base salary of $52,000 - $70,720
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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