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Customer Support Associate Jobs in New Hyde Park, NY

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70.72K/yr

The Pilot Support team has Customer Support Associate coverage from 7AM - 7PM to support typical customer operations. We're currently hiring for (3) Customer Support Associates, one for each of the ...

Pilot Fiber

Customer Support Associate

Manhattan, NY

$52K - $70.72K/yr

The Pilot Support team has Customer Support Associate coverage from 7AM - 7PM to support typical customer operations. We're currently hiring for (3) Customer Support Associates, one for each of the ...

Room & Board

Customer Support Associate

Moonachie, NJ · On-site

$66K/yr

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer ... As a Customer Service Associate with our home furnishings Delivery Center in our New York/New ...

Room & Board

Customer Support Associate

Moonachie, NJ

$29.33 - $31.73/hr

We seek candidates who excel in providing personalized, high-touch support, ensuring every customer ... As a Customer Service Associate with our home furnishings Delivery Center in our New York/New ...

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services ...

WASH Laundry

Customer Support Associate

Hicksville, NY

$18 - $24/hr

The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional ...

WASH Laundry

Customer Support Associate

Hicksville, NY · On-site

$18 - $24/hr

The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional ...

Lattice

Senior Customer Support Associate

New York, NY · On-site +1

$58.50K - $73K/yr

This is Customer Care at Lattice The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our enterprise ...

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Customer Support Associate information

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How much do customer support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer support associate in New Hyde Park, NY is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in New Hyde Park, NY? The most popular types of Customer Support jobs in New Hyde Park, NY are:
What job categories do people searching Customer Support Associate jobs in New Hyde Park, NY look for? The top searched job categories for Customer Support Associate jobs in New Hyde Park, NY are:
What cities near New Hyde Park, NY are hiring for Customer Support Associate jobs? Cities near New Hyde Park, NY with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in New Hyde Park, NY as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $44,220 per year, or $21.3 per hour.
Customer Support Associate

Customer Support Associate

Pilot Fiber

New York, NY • On-site

$52K - $70.72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
The Pilot Support team has Customer Support Associate coverage from 7AM - 7PM to support typical customer operations. We're currently hiring for (3) Customer Support Associates, one for each of the following shifts: 7AM-4PM, 8AM-5PM, and 10AM-7PM.
ON A TYPICAL DAY YOU'LL
  • Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot's high-quality and customer-centric standards.
  • Serve as the first point of contact for technical inquiries, providing initial troubleshooting support and escalating complex issues to our network support team.
  • Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.
  • Investigate outage alerts, escalate to the appropriate technical team, and proactively send notifications to customers.
  • Serve as a liaison between our customers and internal teams (Network Operations & Support, Accounting, Service Delivery, and Customer Experience), facilitating communication and ensuring timely resolutions and consistent updates every step of the way.
  • Conduct proactive customer outreach and support ad-hoc data cleanup initiatives to enhance customer engagement and maintain the integrity of internal records.
  • Understand and identify support trends; surface customer feedback cross-functionally to continuously improve our service and advocate for customer needs.
  • Adhere to all external SLAs and internal SLOs for support tickets and phone calls.

WHAT WE'RE LOOKING FOR
  • 1-3 years of direct, customer-facing experience (B2B a plus but not required)
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging to audiences of varying backgrounds and an ability to translate complex technological concepts into clear, digestible language.
  • Intermediate technical acumen and ability to grasp technical concepts quickly
  • Ability to grasp technical concepts to troubleshoot customer connectivity issues and assist customers with related questions.
  • Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
  • Strong problem-solving skills, a curious nature, and a genuine interest in expanding technical knowledge.
  • Ability to manage customer interactions and escalate effectively, ensuring timely resolution and customer satisfaction
  • Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Ability to build effective relationships and collaborate across teams
  • Personable and relatable, with the ability to connect with customers
  • Ability to leverage internal and external resources to solve problems
  • Prior helpdesk experience in the service provider industry a plus
  • CompTIA A+ certification or equivalent a plus
  • Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 AM - 7:00 PM, with flexibility for occasional early morning or evening hours based on business needs.

PILOT'S PAY & PERKS
  • Base salary of $52,000 - $70,720
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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