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Customer Support Associate Jobs in Troy, NY (NOW HIRING)

Red Shift

Project Support Associate

Albany, NY · On-site

$25 - $30/hr

Project Support Associate Location: Albany, NY Pay Rate: $25-$30 per hour Type: Full-Time | Onsite ... Respond to customer inquiries via phone and email in a professional and timely manner * Enter and ...

redShift

Project Support Associate

Albany, NY · On-site

$25 - $30/hr

Project Support Associate Location: Albany, NY Pay Rate: $25-$30 per hour Type: Full-Time | Onsite ... Respond to customer inquiries via phone and email in a professional and timely manner * Enter and ...

redShift

Project Support Associate

Albany, NY

$25 - $30/hr

Project Support Associate Location: Albany, NY Pay Rate: $25-$30 per hour Type: Full-Time | Onsite ... Respond to customer inquiries via phone and email in a professional and timely manner * Enter and ...

KLA

Customer Support Engineer

Round Lake, NY · On-site

$29.19 - $49.62/hr

Customer Support Engineer KLA is a global leader in diversified electronics for the semiconductor ... Associates or work experience of 3 years. Base Pay Range: $29.19 - $49.62 Per HourPrimary Location:

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Minimum Qualifications Associates or work experience of 3 years. Base Pay Range: $29.19 - $49.62 ...

KLA

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Minimum Qualifications Associates or work experience of 3 years. Base Pay Range: $29.19 - $49.62 ...

Orbotech

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Minimum Qualifications Associates or work experience of 3 years. Base Pay Range: $29.19 - $49.62 ...

KLA

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities that are ... Minimum Qualifications Associates or work experience of 3 years. Base Pay Range: $29.19 - $49.62 ...

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

Offer design assistance to customer via phone, chat and email. * Continually develop product ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

WyreStorm

Technical Support Associate

Round Lake, NY · On-site

Offer design assistance to customer via phone, chat and email. Continually develop product ... Associates in an IT or AV related field. 2 years experience in a AV or IT installation. AV ...

Foresters Financial

Sales Support Associate

Albany, NY

$17 - $21.75/hr

Sales Support Associate Sales Albany, New York Apply Description What we need: This role supports ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

MLS Technologies

Project Support Associate

Albany, NY · On-site

$21.75 - $25.50/hr

Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders. Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved ...

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

Cetera Financial Group

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Troy, NY

Customer Support Associate information

See Troy, NY salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer support associate in Troy, NY is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Troy, NY? The most popular types of Customer Support jobs in Troy, NY are:
What job categories do people searching Customer Support Associate jobs in Troy, NY look for? The top searched job categories for Customer Support Associate jobs in Troy, NY are:
What cities near Troy, NY are hiring for Customer Support Associate jobs? Cities near Troy, NY with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Troy, NY as of May 2026, with employment types broken down into 2% As Needed, 64% Full Time, and 34% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,943 per year, or $19.7 per hour.
Customer Support Associate

Customer Support Associate

Indotronix International Corporation

Albany, NY • On-site

$33 - $36/hr

Contractor

Posted 2 days ago

Job description

Customer Support Associate 

Payrate: $33 – 36/hr on W2

Duration: ASAP – 3/31/2027

Full Time: 40 Hours/Week

Location: Albany – Hybrid.  The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants ONLY will be considered.

 In this role as a Customer Support Associate, under the direction of the Help Desk Lead and the Project Manager, you will perform Help Desk user support, coordination, and triage for users of the UAS-NY Application.  Your main task will be answering phone calls and e-mails from users to assist them in utilizing a multi-domain, multi-faceted application.   A high level of customer service skills is required, with the ability to conduct tasks in a timely, effective, and patient manner.  You must have strong professional writing and communication skills.

Job Duties:

  • Handling e-mails and incoming/outbound call to assist the users conscientiously.
  • Investigating user reported issues to determine root cause and full scope of incident.
  • Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
  • Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. 
  • Responsible for user-facing communications and reviewing training materials for accuracy. 

Job Qualifications:

  • Bachelor's Degree
  • 3 years of relevant experience
  • Equivalent combination of advanced education, training, and experience will be considered.

Required Skills:

  • Strong customer service skills with prior experience working on a help desk
  • Experience in healthcare, Medicaid, and Long-Term Care preferred.
  • Proficient with Microsoft Office Suite.
  • Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Indotronix Avani Group logo

About Indotronix Avani Group

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

Year founded

1986

View All Indotronix Avani Group Jobs