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Customer Support Associate Jobs in New York (NOW HIRING)

Jill Frisch

Customer Support Specialist

Jersey City, NJ · Remote

$21 - $29/hr

The Customer Support Specialist team serves as a single point of contact for our strategic ... Bachelors Degree, Associates degree, or comparable experience preferred Condition of Employment ...

CGI Inc.

Support Associate IV

New York, NY · On-site

$23.85/hr

Support Associate IV Category: Administration Main location: United States, New York, New York ... to support the customer service and adjudication departments. Additionally, perform various ...

Elara Caring

Business Support Associate

Paterson, NJ

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Paterson, NJ · On-site

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Passaic, NJ

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Passaic, NJ

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Passaic, NJ · On-site

$18 - $19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Paterson, NJ · On-site

$18 - $19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Tory Burch

Support Associate

Short Hills, NJ

$18.50 - $24/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Tory Burch

Support Associate

Short Hills, NJ · On-site

$18.50 - $24/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Elara Caring

Business Support Associate

Paterson, NJ · On-site

$18 - $19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Elara Caring

Business Support Associate

Paterson, NJ

$18 - $19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday ... Provide exceptional customer service to patients, caregivers, and internal teams * Answer, route ...

Tory Burch LLC

Support Associate

Short Hills, NJ · On-site

$18.50 - $24/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... To Land This Role: • One-to-two years of experience in a high volume, customer-drive retail ...

Tory Burch

Support Associate

Elizabeth, NJ

$17 - $22.25/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Tory Burch LLC

Support Associate

Short Hills, NJ · On-site

$18.50 - $24/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... To Land This Role: • One-to-two years of experience in a high volume, customer-drive retail ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in New York

Customer Support Associate information

See New York salary details

$13

$21

$31

How much do customer support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer support associate in New York is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.24 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in New York?

The most popular types of Customer Support jobs in New York are:

What are popular job titles related to Customer Support Associate jobs in New York?

For Customer Support Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in New York look for?

The top searched job categories for Customer Support Associate jobs in New York are:

What cities in New York are hiring for Customer Support Associate jobs?

Cities in New York with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,549 per year, or $21.9 per hour.

Customer Support Specialist

FirstService Residential Careers

Manhattan, NY • On-site

$23 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description
Job Overview:
The Resident Services Specialist will provide residents with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Services Specialist will resolve complaints, errors, account questions, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls If necessary or directed by management.
Your Responsibilities:
  • Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
    • Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of all inquiries
    • Document resolution of all interactions within the appropriate systems and applications
    • Resolve all open inquiries within prescribed timelines
  • Thoroughly and efficiently gather information from residents, board members, and vendors, access their account and evaluate their needs, educate them where applicable to prevent the need for future contacts and document interactions through contact tracking.
    • Provide quality service and support in a variety of areas
    • Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting an Association Manager response
    • Maintain a balance between company policy and customer benefit in decision-making. Handles issues in best interest of both customer and company.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
    • Work cross functionally to effectively solve client facing problems
    • Assessment and late fees -- waive late fees, if appropriate
    • Move in/out scheduling, including making special arrangements
    • Clubhouse and party room reservations
    • Elevator reservations, including making special arrangements
  • Assist realtors and sellers ordering resale documents
  • Assist with homeowner document requests
  • Additional assignments and duties may be assigned from time to time

Skills & Qualifications:
  • Associate's degree in business or related field preferred, or equivalent combination of education and experience.
  • 2-3 years customer service experience in a service industry setting
  • Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.).
  • Ability to learn and navigate new technology platforms
  • Property Management or Real Estate experience is a plus
  • Interact effectively, communicate clearly, and understand meeting the needs of others.
  • Excellent organization, planning, motivation, and interpersonal skills.
  • Critical thinking, complex problem solving, judgment, and decision-making ability.
  • Must have a strong work ethic and be detail-oriented with excellent multi-tasking skills.
  • Ability to prioritize work, meet deadlines, and work well under pressure.
  • Ability to work with sensitive or confidential information.
  • Ability to work in a team environment as well as independently and be self-driven.

Physical Requirements:
  • Able to lift up to 30 pounds.
  • Able to squat, kneel, stoop to floor level, occasional climbing, and walking.
  • Able to speak clearly and make self-understood.
  • Able to see objects closely to print; read instructions and recognize numerals.
  • Able to concentrate without interruptions.
  • Able to follow instructions and handle occasional stress on the job.

What We Offer :
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
Compensation : $23 - $24 hourly
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

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