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Software Customer Support Jobs in New York (NOW HIRING)

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Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... Ability to learn software quickly; curiosity about how systems work -- no coding or prior software ...

Synthesia

Customer Support Associate

Manhattan, NY · On-site

$50K/yr

Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) * Ability to work in a fast-paced and dynamic environment

New

Synthesia Limited

Customer Support Associate

New York, NY · On-site

$50K/yr

Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) * Ability to work in a fast-paced and dynamic environment

New

HYTORC

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Customer Support Associate We are currently seeking an experienced Customer Support Associate who ... Enter data into Excel, SAP (ERP) and other software * Coordinate any missing components for orders ...

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Comfort learning new software quickly and adapting as the product evolves. * Prior customer-facing experience (support, operations, campus role, hospitality/retail, internships) is a plus, but we ...

Kommissary

Customer Support Specialist

New York, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type: Full-Time ... Comfortable using computers and CRM software * Ability to work in a fast-paced environment while ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type: Full-Time ... Comfortable using computers and CRM software * Ability to work in a fast-paced environment while ...

Kommissary

Customer Support Specialist

Bronx, NY

$20 - $22/hr

Description Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type ... Comfortable using computers and CRM software * Ability to work in a fast-paced environment while ...

Citiair Travel

Customer Support Executive

Iselin, NJ · On-site

Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book ... Strong technical aptitude with ability to learn new software quickly * Excellent negotiation and ...

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Enter data into Excel, SAP (ERP) and other software * Coordinate any missing components for orders ...

Citiair LLC

Customer Support Executive

Iselin, NJ · On-site

Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book ... software quickly Excellent negotiation and persuasion skills Target-driven mindset with talent for ...

Hytorc

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Enter data into Excel, SAP (ERP) and other software * Coordinate any missing components for orders ...

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Enter data into Excel, SAP (ERP) and other software * Coordinate any missing components for orders ...

LeagueApps

Customer Support Specialist

New York, NY · On-site

$51K - $65K/yr

Customer Support Specialist Location: New York, New York Who We Are: LeagueApps is the operating ... Beyond software, we foster a community of leaders, sharing insights on critical issues like ...

LeagueApps

Customer Support Specialist

New York, NY · On-site

$51K - $65K/yr

Customer Support Specialist Location: New York, New York Who We Are: LeagueApps is the operating ... Beyond software, we foster a community of leaders, sharing insights on critical issues like ...

VAST Data

Customer Support Engineer

New York, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in New York

Software Customer Support information

See New York salary details

$33.4K

$49.6K

$66.7K

How much do software customer support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for software customer support in New York is $49,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $53,100.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in New York?

For Software Customer Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in New York look for?

The top searched job categories for Software Customer Support jobs in New York are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,572 per year, or $23.8 per hour.

Customer Support Specialist

21st Century Dental Laboratory

Garden City, NY • On-site

$20 - $25/hr

Full-time

PTO

Re-posted 8 days ago

Job description

Customer Support Specialist

21st Century Dental Laboratory is seeking two full-time Customer Support Specialists to join our growing team.

If you enjoy helping customers, staying organized, and working in a fast-paced office environment, we’d love to meet you.

Responsibilities

  • Answer inbound phone calls from dental offices in a professional and friendly manner.
  • Provide updates on case status, due dates, and shipping information.
  • Schedule and coordinate case pickups.
  • Answer general questions from doctors and office staff.
  • Route calls to the appropriate department when needed.
  • Document customer interactions accurately.
  • Follow up on open requests to ensure timely resolution.
  • Work closely with our production, shipping, digital, and accounts receivable teams to provide accurate information.
  • Deliver an exceptional customer experience on every call.

Qualifications

  • Excellent verbal communication and phone etiquette.
  • Strong organizational and multitasking skills.
  • Positive, professional, and patient attitude.
  • Ability to remain calm under pressure.
  • Strong computer skills and ability to learn new software.
  • Customer service experience required; dental or healthcare experience is a plus but not required.

What We’re Looking For

We’re looking for people who enjoy talking with customers, solving problems, and taking ownership of every call. The ideal candidate is dependable, detail-oriented, and committed to providing outstanding service.

Schedule

  • Full-time
  • Monday–Friday

Why Join Us?

  • Stable, growing company
  • Supportive team environment
  • Paid training
  • Opportunities for advancement
  • Competitive compensation based on experience

Company Description

21st Century Dental Lab was founded on the belief that clinicians need to advance along with the dental industry. Our team is dedicated to the integration of digital dentistry into our workflow and the workflows of our clinicians. Every restoration we fabricate utilizes digital advancements to ensure high precision, fit, function, and esthetics.