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Customer Support Associate Jobs in New York (NOW HIRING)

Miter

Associate Customer Support Specialist

New York, NY · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers - the person who turns a frustrating moment into a resolved ticket and a confident contractor.

Miter

Associate Customer Support Specialist

New York, NY · Remote

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers -- the person who turns a frustrating moment into a resolved ticket and a confident contractor.

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Forever Cheese

Customer Service Associate

Secaucus, NJ · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Forever Cheese

Customer Service Associate

Secaucus, NJ

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has ... Customer Support Associate Exemption Status: Exempt Compensation: $65,000-$70,000 About The Role ...

Humina Resource

Sales Support - NY

New York, NY

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Sales Support / Customer Support Associate Location: Astoria, NY 11106 Employment Type: Full-Time Pay: $18.00-$20.00 per hour (DOE) Hiring Timeline: Immediate Opening (ASAP) About the ...

Chloe

Customer Support Specialist

Pine Brook, NJ · Hybrid

$70K - $95K/yr

Customer Support Specialist Location: Pine Brook, NJ You've built experience, now use it where bold ... Associate's or Bachelor's degree preferred, with 2+ years of customer service or consumer relations ...

Saks OFF 5TH

Support Associate

Elizabeth, NJ · On-site

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

JCW Group

Client Support Associate

New Canaan, CT · On-site

$60K - $70K/yr

Coordinate new client onboarding, handle account setup tasks, and keep CRM records up to date ... Support treasury products by managing documentation, conducting periodic reviews, and ensuring ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in New York

Customer Support Associate information

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How much do customer support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer support associate in New York is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.24 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in New York?

The most popular types of Customer Support jobs in New York are:

What are popular job titles related to Customer Support Associate jobs in New York?

For Customer Support Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in New York look for?

The top searched job categories for Customer Support Associate jobs in New York are:

What cities in New York are hiring for Customer Support Associate jobs?

Cities in New York with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,549 per year, or $21.9 per hour.

Associate Customer Support Specialist

Miter

New York, NY • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

A Better Built World
At Miter, we're on a mission to help construction contractors build with confidence. If we're successful, we'll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That's where Miter comes in. We're using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O'Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2021, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we've raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we're just getting started.
About the Team & How We Work:
As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers - the person who turns a frustrating moment into a resolved ticket and a confident contractor. Our customers rely on Miter to pay their employees accurately and on time, and when something goes wrong, it's a same-day crisis. Showing up quickly and clearly is the job.
You'll work the general support queue, resolving Tier 1 cases spanning payroll, taxes, HR, and benefits. Over time, you'll develop a specialty (think: payroll or benefits) and become a trusted resource for your teammates.
We're a scrappy team that prizes ownership, fast learning, and the instinct to follow through. This role is a feeder into our L2 Specialist track; if you grow here, there's a clear path forward!
What You'll Do:
  • Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits for Miter's customer base.
  • Ramp quickly on Miter's product, ticketing tools, and knowledge base - shadowing Specialists early, then resolving tickets independently within weeks.
  • Use troubleshooting frameworks and internal resources to diagnose issues, ask the right clarifying questions, and deliver clear, empathetic responses.
  • Stay with the ticket: follow up proactively, loop in Specialists when needed, and make sure nothing falls through the cracks.
  • Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.

What You'll Need:
  • 0-2 years in a customer-facing role (support, success, retail, hospitality, or similar) - non-traditional backgrounds welcome if the communication and learning bar is met.
  • Track record of ramping quickly on a complex product or domain - whether through school, a prior job, or otherwise.
  • Comfortable in a fast-paced, ticket- or queue-driven environment; able to manage multiple open cases without dropping the ball.
  • Proficient navigating modern SaaS tools; able to learn a new product deeply within weeks, not months.
  • Comfortable using a help desk / ticketing system (Pylon, Zendesk, Intercom, Front, or similar).
  • Can follow a troubleshooting framework and use a knowledge base to diagnose issues independently.
  • Coachable: takes feedback well and asks for help before getting stuck.
  • High ownership: stays with the ticket, follows up proactively, doesn't let things drop.
  • Empathetic and patient with frustrated customers, including those under real time pressure.
  • Curious about the construction industry and the operational reality of our customers.

Our Interview Process:
  • AI Recruiter Screen (a real recruiter at Miter will review your submission!!)
  • Hiring Manager Interview
  • Take Home Assignment
  • Mitosaur Team Round
Our Benefits:
  • Competitive Compensation: We offer competitive (well above "market") salary, commission, and equity packages.
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family's needs.
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
  • Flexible PTO: Take the time you need to recharge and be your best self.
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
  • Community: Company-wide and team-specific off-sites per year.
Hybrid vs. Remote Approach:
We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.
Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!
Join our Talent Community
Not seeing a role that matches your background right now? Apply to our Talent Community, and we'll reach out if a role opens up that aligns with your experience!
Equal Opportunity:
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Miter logo

About Miter

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

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