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Customer Support Associate Jobs in Buffalo, NY (NOW HIRING)

Chico's FAS, Inc.

Support Associate - Soma

Buffalo, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Buffalo, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

AO Globe Life

Virtual Client Support Associate

Buffalo, NY · On-site

$17 - $23.25/hr

You'll guide conversations, provide support, and help clients navigate their options--all while building valuable skills and long-term career growth. What You'll Be Doing * Meet with clients ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Operating Room Location: Buffalo General Medical Center ... Minimum one year in a customer service focused position required. Must Possess excellent ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Operating Room Location: Buffalo General Medical Center ... Minimum one year in a customer service focused position required. Must Possess excellent ...

EPITEC

Consumer Services Temp

East Aurora, NY · On-site

$18/hr

... Support Associate to join a busy team supporting consumer promotions and fulfillment operations. This role is ideal for candidates with experience in customer service, administrative support, data ...

Epitec

Consumer Services Temp

East Aurora, NY · On-site

$18/hr

... Support Associate to join a busy team supporting consumer promotions and fulfillment operations. This role is ideal for candidates with experience in customer service, administrative support, data ...

Tapestry, Inc.

Sales Support Associate III

Buffalo, NY · On-site

$16.50 - $21.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Buffalo, NY · On-site

$16.50 - $21.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Buffalo, NY

Customer Support Associate information

See Buffalo, NY salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support associate in Buffalo, NY is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.36 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Buffalo, NY?

The most popular types of Customer Support jobs in Buffalo, NY are:

What are popular job titles related to Customer Support Associate jobs in Buffalo, NY?

For Customer Support Associate jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Buffalo, NY look for?

The top searched job categories for Customer Support Associate jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Support Associate jobs?

Cities near Buffalo, NY with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,329 per year, or $19.4 per hour.

Mahindra Sales & Customer Support Associate

Northtown Automotive Companies

Tonawanda, NY • On-site

$20 - $29/hr

Full-time

Re-posted 9 days ago

Northtown Automotive rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

29th of 155 rated car dealerships

Job description

Our growing Mahindra Tractor dealership is looking for an energetic, customer-focused individual to join our team. This is an excellent opportunity for someone who enjoys working with people, is eager to learn, and wants to be part of building a successful business.
Whether your background is in sales, customer service, service advising, automotive, agriculture, equipment, retail, or another industry, we are willing to train the right person. If you're looking for a career opportunity where your ideas, effort, and commitment can help shape the future of a growing dealership, we'd like to hear from you.
Responsibilities
  • Assist customers with tractor, equipment, parts, and service inquiries
  • Build relationships with new and existing customers
  • Support sales, parts, and service operations
  • Follow up on customer opportunities and service needs
  • Learn Mahindra products and dealership processes
  • Help create an outstanding customer experience
  • Assist with various dealership activities as our business continues to grow

What We Offer
  • $20.00 - $29.00 per hour, based on experience and qualifications
  • Opportunities for additional income through performance incentives and business growth
  • Flexible full-time or part-time opportunities
  • Training and development opportunities
  • Family-oriented work environment
  • Opportunity for advancement as the dealership grows
  • The chance to make a meaningful impact in a growing business

Qualifications
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivated and dependable
  • Customer-focused mindset
  • Ability to work independently and as part of a team
  • Sales or service experience is preferred but not required

What Northtown Automotive employees say

Pay

Hours and flexibility

Workplace

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