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Customer Support Manager Jobs in Tennessee (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for ... Handle a high volume of inbound inquiries with excellent prioritization, time management, and ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... Manage brand reputation through direct dealings with customers either by phone or email. Customer ... This Customer Support Job is For You If... • You enjoy playing detective. Every property is ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for ... Handle a high volume of inbound inquiries with excellent prioritization, time management, and ...

Lebanon

Customer Support Specialist

Lebanon, TN · On-site

$21.32/hr

... and reviewed by the hiring manager. Do not leave blanks and do not skip the application ... You will help to establish our reputation as a business that offers excellent customer support to ...

Preventia Security

Customer Support Agent

Spring Hill, TN · On-site

$18 - $21/hr

Confidently manage a high volume of daily customer interactions via phone and support emails (handling 30+ inbound calls and 30+ outbound/follow-up calls daily). Technical & Account Support: Provide ...

New

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

Planning & Fulfillment Manager __ Your role and responsibilities In this role, you will have the ... support to the internal and external customers. Each day, you will coordinate with relevant ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

... day in, day out for our customers or for each other. About the Role: Our Software Support ... Works closely with management to make sure the scope and direction of product/software is on ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site

$17.25 - $23.25/hr

... day in, day out for our customers or for each other. About the Role: Our Software Support ... Works closely with management to make sure the scope and direction of product/software is on ...

ABB

Customer Support Representative

Memphis, TN · Hybrid

$14.25 - $19.50/hr

Customer Support Manager __ In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do ...

ABB

Customer Support Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Support Manager __ In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do ...

Kyruus

AI Enabler - Customer Support

Nashville, TN · On-site

Demonstrated ability to manage cross-functional initiatives and influence stakeholders Preferred Qualifications * Experience with customer support platforms such as Salesforce Service Cloud, Zendesk ...

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Showing results 1-20

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Tennessee

Customer Support Manager information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do customer support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer support manager in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is a customer support manager?

A customer support manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They coordinate support operations, develop policies, and often use customer service software to track interactions and performance metrics.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Tennessee? The most popular types of Customer Support jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Support Manager jobs? Cities in Tennessee with the most Customer Support Manager job openings:
Infographic showing various Customer Support Manager job openings in Tennessee as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Support Manager

Alphabe Insight Inc

Nashville, TN • On-site

Full-time

Re-posted 14 hours ago

Job description

Company Description
Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.
Job Description
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.
Responsibilities
  • Oversee daily customer support operations and ensure service excellence
  • Lead, guide, and support the customer support team
  • Monitor performance metrics and ensure quality standards are maintained
  • Develop and implement efficient support workflows and procedures
  • Handle escalated customer inquiries with professionalism and discretion
  • Collaborate with internal teams to improve customer experience and operational efficiency
  • Prepare reports and provide insights to support decision-making

Qualifications
  • Strong leadership and organizational skills
  • Excellent written and verbal communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • High attention to detail and commitment to quality
  • Ability to work independently and as part of a team
  • Professional demeanor and customer-focused mindset

Additional Information
  • Competitive salary
  • Growth opportunities within the organization
  • Skill development and leadership exposure
  • Supportive and professional work environment
  • Stable full-time position
  • Opportunities to contribute to process improvement and team development

Apply