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Call Center Manager Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA

Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center Manager to identify day-to-day call center needs and help establish ...

esr

Call Center Team Leader

Richmond, VA · On-site

Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center Manager to identify day-to-day call center needs and help establish ...

ncmec

$15 - $18.75/hr

Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None RESPONSIBILITY FOR PUBLIC CONTACT : Daily contact requiring courtesy, discretion, and sound judgment.

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Call Center Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call center manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Virginia? The most popular types of Call Center jobs in Virginia are:
What are popular job titles related to Call Center Manager jobs in Virginia? For Call Center Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Virginia look for? The top searched job categories for Call Center Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Manager jobs? Cities in Virginia with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.
Call Center Manager

Call Center Manager

Perfect Placement Group, LLC

Mechanicsville, VA • On-site

$80K - $90K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Manager

Location: Mechanicsville, VA

Compensation: $80,000 - $90,000


Position Summary


A growing national distribution organization is seeking an experienced Call Center Manager to a lead a high-volume customer service operation in the Richmond/Mechanicsville area. This position is responsible for the day-to-day management, performance, and development of a large customer support team consisting of frontline supervisors and customer service representatives.

The ideal candidate will bring proven experience leading call center operations with 50+ associates, a strong understanding of call center performance metrics, and the ability to build a culture of accountability, coaching, and continuous improvement.


Responsibilities

  • Lead and develop a call center operation consisting of 50+ customer service associates and frontline supervisors.
  • Drive performance against key call center metrics including Service Level Agreements (SLA), Average Handle Time (AHT), Average Speed of Answer (ASA), quality scores, customer satisfaction, and productivity goals.
  • Partner with Workforce Management (WFM) teams to ensure staffing levels align with business demands and service expectations.
  • Monitor operational performance and implement corrective actions when targets are not achieved.
  • Coach, mentor, and develop supervisors and team members to improve performance and engagement.
  • Conduct interviewing, hiring, onboarding, performance evaluations, coaching, corrective actions, and terminations.
  • Foster a culture of accountability, teamwork, customer focus, and continuous improvement.
  • Utilize reporting tools and technology to identify opportunities to improve efficiency and customer experience.
  • Collaborate with cross-functional teams to support operational and customer service initiatives.
  • Analyze trends and performance data to drive informed business decisions.
  • Assist in resolving complex customer issues and escalations while maintaining a high level of customer satisfaction.
  • Develop and deliver coaching, training, and performance improvement plans for supervisors and team members.
  • Partner with sales, operations, and other business functions to improve customer experience and support business objectives.


Qualifications

Required

  • Minimum 5 years of call center leadership experience.
  • Experience managing a call center operation with at least 50 associates and multiple frontline supervisors.
  • Strong understanding of call center KPIs including SLA, AHT, ASA, occupancy, adherence, quality, and customer satisfaction metrics.
  • Experience working closely with Workforce Management teams.
  • Proven success leading, coaching, developing, and holding employees accountable.
  • Strong analytical, organizational, and problem-solving abilities.
  • Excellent communication and leadership skills.
  • Proficiency with call center technologies, reporting systems, and Microsoft Office applications.

Preferred

  • Bachelor’s degree in Business, Management, Operations, or a related field.
  • Experience leading large customer service operations in distribution, logistics, retail, healthcare, financial services, telecommunications, or similar environments.
  • Demonstrated success implementing operational improvements and driving measurable performance gains.
  • Experience in automotive, distribution, aftermarket parts, or related industries.
  • Bilingual English/Spanish communication skills.


Compensation & Benefits

  • $80,000 - $90,000 annual salary
  • Comprehensive benefits package
  • Stable, growth-oriented organization
  • Opportunity to lead a large customer-facing operation and make a significant impact