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Call Center Contract Jobs in Virginia (NOW HIRING)

CEI

Customer Specialist - Call Center

Henrico, VA

$15.75 - $20.75/hr

Customer Specialist - Call Center Contract Length: 12 Months Pay Rate: 17.50 an hour Location: Richmond, VA Overview Join the Customer Account Management team and play a key role in delivering ...

New

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... This position is funded for a set duration and the contract will end on June 1st, 2028. ESSENTIAL ...

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Government contract experience a plus. * Must be able to must obtain and maintain Public Trust ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

New

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16 - $20.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ... This position is covered by the McNamara-O'Hara Service Contract Act (SCA). Compensation, benefits ...

ClearanceJobs

Call Center Representative Jobs

Sterling, VA · On-site

$18.50/hr

Government contract experience a plus. * Must be able to obtain and maintain Public Trust security ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

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How much do call center contract jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center contract in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center Contract jobs in Virginia?

For Call Center Contract jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Virginia look for?

The top searched job categories for Call Center Contract jobs in Virginia are:

What cities in Virginia are hiring for Call Center Contract jobs?

Cities in Virginia with the most Call Center Contract job openings:

Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Virginia as of August 2026, with employment types broken down into 56% Full Time, 18% Part Time, 4% Temporary, and 22% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Customer Specialist - Call Center

CEI

Henrico, VA

$15.75 - $20.75/hr

Full-time

Posted 2 days ago

New

Job description

Customer Specialist - Call Center
Contract Length: 12 Months
Pay Rate: 17.50 an hour
Location: Richmond, VA
Overview
Join the Customer Account Management team and play a key role in delivering exceptional service to residential customers. In this position, you will assist customers with a variety of inquiries ranging from basic account questions to more complex billing concerns. You will analyze and reconcile billing issues, explain electric rates, and provide solutions that enhance the overall customer experience.
This is an excellent opportunity for a customer-focused professional who is looking to build a long-term career, grow within a collaborative team environment, and develop expertise in customer account management.
Key Responsibilities
  • Respond to residential customer inquiries via phone and other communication channels.
  • Investigate and resolve billing concerns, including high bill inquiries and account discrepancies.
  • Perform billing analysis and reconciliation to ensure accurate account resolutions.
  • Educate customers on electric rates, billing structures, and available services.
  • Deliver outstanding customer service while handling multiple tasks and systems simultaneously.
  • Document customer interactions and account updates accurately.
  • Collaborate with team members while also working independently to resolve customer concerns.
Required Qualifications
  • Minimum of 2 years of customer-facing experience (phone-based or in-person customer service).
  • Strong computer proficiency, including:
    • Microsoft Office Suite
    • Video conferencing platforms
    • Ability to navigate multiple applications and screens simultaneously
  • Experience working directly with the public in a customer-focused environment.
  • Excellent interpersonal and communication skills with customers, peers, and leadership.
  • High School Diploma or GED required.
Preferred Qualifications
  • Minimum of 2 years of inbound call center experience.
  • Utility industry experience is a plus.
  • Associate degree preferred but not required.
  • Bilingual skills are highly desirable but not required.

Why Should I Apply?
Join a customer-focused team where you can build long-term growth through hands-on experience resolving complex residential billing and rate inquiries. This role offers the opportunity to develop professionally while supporting essential customer operations.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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