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Independent Contractor Call Center Jobs in Virginia

Mr.Handyman

Sub Contractor - Tile

Newport News, VA · On-site

Message or call 804-270-7272 You are applying to work for a franchise owner of Mr. Handyman, not Mr ... Franchise owners are independent business owners who are solely responsible for their own wage and ...

Mr. Handyman

Sub Contractor - Tile

Newport News, VA · On-site

Message or call 804-270-7272 You are applying to work for a franchise owner of Mr. Handyman, not Mr ... Franchise owners are independent business owners who are solely responsible for their own wage and ...

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors. This is an Independent Contractor position. The Call ...

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Independent Contractor Call Center information

See Virginia salary details

$12

$17

$22

How much do independent contractor call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for independent contractor call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

Independent Contractor Call Center agents are self-employed professionals who handle customer service, sales, or support calls for companies from their own location, rather than working as direct employees. They typically contract with call center companies or clients to provide services on a flexible schedule. As independent contractors, they are responsible for their own taxes, equipment, and sometimes finding their own clients. This arrangement offers greater flexibility and autonomy but does not include employee benefits like health insurance or paid time off.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To thrive as an Independent Contractor Call Center Agent, you need strong verbal communication skills, a customer service mindset, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and reliable internet and computer equipment are necessary technical requirements. Self-motivation, problem-solving abilities, and time management are crucial soft skills for excelling in a remote, independent environment. These skills and qualifications ensure efficient customer support, professionalism, and successful performance with minimal supervision.

What are some common challenges faced by independent contractor call center agents, and how can they be addressed?

Independent contractor call center agents often face challenges such as managing fluctuating call volumes, maintaining self-discipline in a remote work environment, and ensuring access to reliable technology. To address these, it’s important to establish a dedicated, quiet workspace, invest in quality equipment, and set consistent work schedules. Staying proactive with time management and seeking ongoing training or support resources from the contracting company can also help agents stay productive and deliver excellent customer service.

What is the difference between Independent Contractor Call Center vs Customer Service Representative?

AspectIndependent Contractor Call CenterCustomer Service Representative
CredentialsNone specific; self-employedTypically requires high school diploma or equivalent
Work EnvironmentRemote or home-based, self-managedOffice or call center environment, supervised
Employer/Industry UsageSelf-employed, contracted for multiple clientsEmployed by a company or organization
Work StructureFlexible hours, project-basedSet shifts, company policies

In summary, an Independent Contractor Call Center operates as a self-employed entity providing call services on a flexible basis, while a Customer Service Representative is typically an employee working within a company's structured environment. The key differences lie in employment status, work environment, and flexibility.

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Independent Contractor Call Center jobs in Virginia?

For Independent Contractor Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center jobs in Virginia look for?

The top searched job categories for Independent Contractor Call Center jobs in Virginia are:

What cities in Virginia are hiring for Independent Contractor Call Center jobs?

Cities in Virginia with the most Independent Contractor Call Center job openings:

Independent Contractor Call Center jobs near you
Infographic showing various Independent Contractor Call Center job openings in Virginia as of September 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Call Center Operations / Shift Lead

Quantico, VA • On-site

STRUCTION SOLUTIONS
See more jobs at STRUCTION SOLUTIONSexternal

Other

Re-posted 22 days ago

Job description

Call Center Operations Supervisor

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

The Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. The Supervisor ensures CCRs and related support staff meet operational standards and provides immediate coaching when performance, documentation, or service quality issues arise.

Key responsibilities include:

  • Supervise CCRs and/or outreach personnel during assigned shifts.
  • Maintain live-answer discipline, call coverage, escalation, and queue awareness.
  • Monitor call handling, documentation quality, outreach attempts, and social media engagement timeliness.
  • Support daily shift handoff, staffing coverage, schedule adherence, and absence replacement.
  • Review call records and support QA sampling, coaching, and corrective action.
  • Escalate urgent or high-risk situations under mandatory reporting and program protocols.
  • Support monthly metrics collection and performance reporting by location and FTE.

Minimum qualifications include:

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • At least three years of call center, customer service, veteran support, case management, or contact center operations experience.
  • At least one year of supervisory, team lead, shift lead, or quality oversight experience.
  • Experience using CRM, case management, call management, or Microsoft 365 collaboration tools.
  • U.S. work authorization required; U.S. citizenship may be required for Government system access.
  • Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.
  • Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
  • Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
  • Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred qualifications include:

  • Military, veteran, military spouse, or Marine Corps culture experience.
  • Experience in 24/7 operations, healthcare access, crisis support, veteran benefits, military family programs, or Government contract environments.
  • Knowledge of HIPAA, Privacy Act, PII, CUI, or DoD information security requirements.

Location:

  • Contractor Facility, Government Facility, Hybrid

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