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Weekend Call Center Jobs in Virginia (NOW HIRING)

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VA Are you a night owl ready to be a ... Availability to work one weekend day per week. Compensation & Full-Time Benefits: * Compensation ...

Ruby Receptionists

Call Center Agent

Chesapeake, VA · On-site

$19 - $21/hr

Part-Time Call Center Agent At Ruby, we provide the friendly, professional support businesses rely ... a weekend day and holidays. What You'll Do: * Skillfully handle incoming calls and web chats ...

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All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Virginia

Weekend Call Center information

See Virginia salary details

$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for weekend call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What are Weekend Call Center jobs?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Virginia? The most popular types of Call Center jobs in Virginia are:
What are popular job titles related to Weekend Call Center jobs in Virginia? For Weekend Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Virginia look for? The top searched job categories for Weekend Call Center jobs in Virginia are:
What cities in Virginia are hiring for Weekend Call Center jobs? Cities in Virginia with the most Weekend Call Center job openings:
Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Virginia as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.
Call Center Manager

Call Center Manager

Perfect Placement Group, LLC

Mechanicsville, VA • On-site

$80K - $90K/yr

Full-time

Posted 24 days ago

Job description

Call Center Manager

Location: Mechanicsville, VA

Compensation: $80,000 - $90,000


Position Summary


A growing national distribution organization is seeking an experienced Call Center Manager to a lead a high-volume customer service operation in the Richmond/Mechanicsville area. This position is responsible for the day-to-day management, performance, and development of a large customer support team consisting of frontline supervisors and customer service representatives.

The ideal candidate will bring proven experience leading call center operations with 50+ associates, a strong understanding of call center performance metrics, and the ability to build a culture of accountability, coaching, and continuous improvement.


Responsibilities

  • Lead and develop a call center operation consisting of 50+ customer service associates and frontline supervisors.
  • Drive performance against key call center metrics including Service Level Agreements (SLA), Average Handle Time (AHT), Average Speed of Answer (ASA), quality scores, customer satisfaction, and productivity goals.
  • Partner with Workforce Management (WFM) teams to ensure staffing levels align with business demands and service expectations.
  • Monitor operational performance and implement corrective actions when targets are not achieved.
  • Coach, mentor, and develop supervisors and team members to improve performance and engagement.
  • Conduct interviewing, hiring, onboarding, performance evaluations, coaching, corrective actions, and terminations.
  • Foster a culture of accountability, teamwork, customer focus, and continuous improvement.
  • Utilize reporting tools and technology to identify opportunities to improve efficiency and customer experience.
  • Collaborate with cross-functional teams to support operational and customer service initiatives.
  • Analyze trends and performance data to drive informed business decisions.
  • Assist in resolving complex customer issues and escalations while maintaining a high level of customer satisfaction.
  • Develop and deliver coaching, training, and performance improvement plans for supervisors and team members.
  • Partner with sales, operations, and other business functions to improve customer experience and support business objectives.


Qualifications

Required

  • Minimum 5 years of call center leadership experience.
  • Experience managing a call center operation with at least 50 associates and multiple frontline supervisors.
  • Strong understanding of call center KPIs including SLA, AHT, ASA, occupancy, adherence, quality, and customer satisfaction metrics.
  • Experience working closely with Workforce Management teams.
  • Proven success leading, coaching, developing, and holding employees accountable.
  • Strong analytical, organizational, and problem-solving abilities.
  • Excellent communication and leadership skills.
  • Proficiency with call center technologies, reporting systems, and Microsoft Office applications.

Preferred

  • Bachelor’s degree in Business, Management, Operations, or a related field.
  • Experience leading large customer service operations in distribution, logistics, retail, healthcare, financial services, telecommunications, or similar environments.
  • Demonstrated success implementing operational improvements and driving measurable performance gains.
  • Experience in automotive, distribution, aftermarket parts, or related industries.
  • Bilingual English/Spanish communication skills.


Compensation & Benefits

  • $80,000 - $90,000 annual salary
  • Comprehensive benefits package
  • Stable, growth-oriented organization
  • Opportunity to lead a large customer-facing operation and make a significant impact