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Call Center Contract Jobs in Virginia (NOW HIRING)

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting ... This requisition is contingent upon contract award.* * Responsible for overall project management ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Please Note: This requisition is contingent upon contract award.* Duties & Responsibilities ... Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer ...

Amentum

Service Center Supervisor

Mclean, VA · On-site

Essential Responsibilities: * Assist management in providing guidance to the contract leadership ... Responsible for the supervision of the BOC Program that includes the customer service call center ...

Amentum

Service Center Supervisor

Mclean, VA · On-site

$85 - $110/hr

Essential Responsibilities: * Assist management in providing guidance to the contract leadership ... Responsible for the supervision of the BOC Program that includes the customer service call center ...

New

Pae

Service Center Supervisor

Mclean, VA

Essential Responsibilities: * Assist management in providing guidance to the contract leadership ... Responsible for the supervision of the BOC Program that includes the customer service call center ...

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All JobsCall Center Contract JobsCall Center Contract Jobs in Virginia

Call Center Contract information

See Virginia salary details

$10

$17

$24

How much do call center contract jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center contract in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center Contract jobs in Virginia?

For Call Center Contract jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Virginia look for?

The top searched job categories for Call Center Contract jobs in Virginia are:

What cities in Virginia are hiring for Call Center Contract jobs?

Cities in Virginia with the most Call Center Contract job openings:

Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Virginia as of August 2026, with employment types broken down into 56% Full Time, 18% Part Time, 4% Temporary, and 22% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Contact Center Systems / Reporting Analyst

STRUCTION SOLUTIONS

Quantico, VA • On-site

$18 - $19/hr

Contractor

Re-posted 2 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Contact Center Systems / Reporting Analyst supportscontractor-furnished telephony, call management, call recording, backup systemreadiness, reporting utilities, dashboards, and performance metrics. This rolesupports operations without replacing Government systems of record.
Key responsibilities
• Support configuration, monitoring, and reportingfor call management, recording, routing, and backup telephony capabilities.
• Develop and maintain dashboards for call volume,ASA, abandonment, outreach cadence, social media engagement, MCWIITSdocumentation quality, and staffing utilization.
• Support data validation for monthly statusreports and ad hoc Government inquiries.
• Coordinate with WWR IT/S-6, PM/APM, supervisors,and partner leads on access and system issues.
• Support STIG-aligned endpoint awareness,role-based access, audit logging, and continuity procedures.
• Provide transition-in technical support andongoing improvement recommendations.
Minimum qualifications
• High school diploma or equivalent required;bachelor's degree or technical certification preferred.
• At least two years of contact center systems,analytics, reporting, IT support, CRM, call routing, or data operationsexperience.
• Experience with Microsoft 365, SharePoint,Excel/Power BI, CRM or call center platforms.
• Ability to support sensitive data handling andGovernment cybersecurity requirements.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Experience with Microsoft Dynamics 365, Five9,NICE, Genesys, Amazon Connect, Azure Government, Power BI, orFedRAMP-authorized platforms.
• Knowledge of NIST SP 800-171, FedRAMP, DoDSTIGs, CUI, HIPAA, or Privacy Act support environments.
• Experience supporting 24/7 contact centeroperations or healthcare/veteran service programs.
Location:
  • Contractor Facility, Government Facility, Hybrid

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