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Call Center Manager Jobs in Virginia (NOW HIRING)

Renewal by Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

ncmec

$15 - $18.75/hr

Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None RESPONSIBILITY FOR PUBLIC CONTACT : Daily contact requiring courtesy, discretion, and sound judgment.

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Other duties as assigned by management Applications accepted until 2:00 PM on Monday, September 21.

Virginia Heart

Call Center Representative

Falls Church, VA · On-site

$19 - $23/hr

The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call ... Knowledge of, and prior experience in Medical or Managed Care industry is preferred * Must possess ...

UROLOGY ASSOCIATES OF FREDERICKSBURG

Be Seen First

Medical Call Center Representative

Fredericksburg, VA · On-site

$18/hr

Strong organizational skills with the ability to manage multiple tasks simultaneously Join our team ... as a Call Center Representative where your contributions will make a difference in delivering ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Virginia

Call Center Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center Manager jobs in Virginia?

For Call Center Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Virginia look for?

The top searched job categories for Call Center Manager jobs in Virginia are:

What cities in Virginia are hiring for Call Center Manager jobs?

Cities in Virginia with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

Call Center Agent

Renewal by Andersen

Chesapeake, VA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,099 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Job Details
Are you looking for a new career opportunity? Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position, you'll work in a lively, supportive team environment where your communication skills and positive attitude will help you succeed. You'll be speaking with homeowners who have already contacted us about their window and door replacement needs. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants. What We Offer: Competitive hourly pay: $17.00/hour plus uncapped performance bonuses Full-time hours available Fun and fast-paced team atmosphere All warm leads, absolutely no cold calling Growth opportunities within the company Full-Time: Monday through Friday, 11:00am-7:00pm, plus every other Saturday, 9:00am-3:00pm (with one alternating weekday off) We're Looking For People Who Are: Outgoing, friendly, and approachable Comfortable speaking with the public Professional, with a clear and courteous speaking voice Computer savvy and comfortable using call center software Experienced in a call center or customer service environment Skilled at handling objections and staying positive under pressure Motivated to earn bonuses based on performance Energized working in a team Full-Time Employee Benefits: Medical, vision, and dental insurance 401(k) and profit sharing Paid time off (PTO) Life insurance Positive company culture with team support and ongoing training If you're looking for a role where your personality and communication skills can help you succeed-and where your hard work truly pays off-we want to hear from you. Apply today and take the next step in your career!
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Call Center Agent
Chesapeake, VA - Call Center

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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