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Call Center Manager Jobs in Virginia (NOW HIRING)

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

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Call Center Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Virginia? The most popular types of Call Center jobs in Virginia are:
What are popular job titles related to Call Center Manager jobs in Virginia? For Call Center Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Virginia look for? The top searched job categories for Call Center Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Manager jobs? Cities in Virginia with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

Call Center Agent (Full-time)

Mr. Rogers Windows

Chesapeake, VA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Are you looking for a new career opportunity?
Are you energetic, personable, and driven to succeed?
We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position, you'll work in a lively, supportive team environment where your communication skills and positive attitude will help you succeed.
You'll be speaking with homeowners who have already contacted us about their window and door replacement needs. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants.
What We Offer:
  • Competitive hourly pay: $17.00/hour plus uncapped performance bonuses
  • Full-time hours available
  • Fun and fast-paced team atmosphere
  • All warm leads, absolutely no cold calling
  • Growth opportunities within the company

Full-Time:
  • Monday through Friday, 11:00am-7:00pm, plus every other Saturday, 9:00am-3:00pm (with one alternating weekday off)

We're Looking For People Who Are:
Outgoing, friendly, and approachable
  • Comfortable speaking with the public
  • Professional, with a clear and courteous speaking voice
  • Computer savvy and comfortable using call center software
  • Experienced in a call center or customer service environment
  • Skilled at handling objections and staying positive under pressure
  • Motivated to earn bonuses based on performance
  • Energized working in a team

Full-Time Employee Benefits:
  • Medical, vision, and dental insurance
  • 401(k) and profit sharing
  • Paid time off (PTO)
  • Life insurance
  • Positive company culture with team support and ongoing training

If you're looking for a role where your personality and communication skills can help you succeed-and where your hard work truly pays off-we want to hear from you.
Apply today and take the next step in your career!

Apply