ZipRecruiter

Log In

1

Call Center Manager Jobs in Virginia (NOW HIRING)

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical ...

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical ...

Mr. Rogers Windows

Call Center Agent (Full-time)

Chesapeake, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center employees. The Maine State-based Marketplace (ME SBM) project provides support for the Maine State ...

Mr. Rogers Windows

Call Center Agent (Full-time)

Chesapeake, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Life Protect 24/7

Call Center SalesPT Weekend Shifts

Norfolk, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Self manage break times and clock ins * Prolonged Speaking; ability to speak vocally with customers for the duration of shift * Use of a computer/screen and typing for duration of shift * Use of a ...

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$29K - $37K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Pay Rate: $16.00, which may be below your state's minimum wage ... Managing inboxes * Working on death kits * Collaborating with the team * Provide information on ...

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$29K - $37K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Pay Rate: $16.00, which may be below your state's minimum wage ... Managing inboxes * Working on death kits * Collaborating with the team * Provide information on ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Virginia

Call Center Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Virginia?

The most popular types of Call Center jobs in Virginia are:

What are popular job titles related to Call Center Manager jobs in Virginia?

For Call Center Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Virginia look for?

The top searched job categories for Call Center Manager jobs in Virginia are:

What cities in Virginia are hiring for Call Center Manager jobs?

Cities in Virginia with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

Call Center

HEALTHWORKS FOR NORTHERN VIRGINIA

Leesburg, VA

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org

Work Life Balance - NO WEEKENDS!. Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory flu vaccine organization.

Pay - $19/h Description of Duties: Answer and address incoming calls. Schedule appointments for all centers and departments (excluding Dental) based on provider availability. Verifies and updates patient demographic information and advises the patient regarding any requirements of the visit.

Reviews where registrations forms and other documents can be accessed prior to patient arriving in the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options and schedules patient to meet with Registration Assistance Coordinator to determine slide qualification.

Initiates patient visits on eClinicalWorks and creates the patient superbill. Monitors patient flow through the clinic-from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time.

Functions as a Front Desk Specialist when needed. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services.

Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools. Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all. Provides interpretation services as needed or requested.

Other duties as assigned or are in the best interest in the care and safety of the patient.

Apply