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Call Center Operations Manager Jobs in Virginia (NOW HIRING)

KBR

Space Operations Center Manager

Chantilly, VA

$177K - $216K/yr

Space Operations Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

Space Operations Center Manager

Springfield, VA

$177K - $216K/yr

Space Operations Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

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Showing results 1-20

All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Virginia

Call Center Operations Manager information

See Virginia salary details

$31.2K

$73.1K

$134.3K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in Virginia is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Virginia? The most popular types of Call Center Operations jobs in Virginia are:
What are popular job titles related to Call Center Operations Manager jobs in Virginia? For Call Center Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Virginia look for? The top searched job categories for Call Center Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Call Center Operations Manager jobs? Cities in Virginia with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in VA? For Call Center Operations Manager jobs in VA, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,055 per year, or $35.1 per hour.
Center Operations Manager in Training (COMiT)

Center Operations Manager in Training (COMiT)

Ally Behavior Centers

Fairfax, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Ally Behavior Centers rating

3.6

Company rating: 3.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families.
Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! Applications submitted without a cover letter will not be considered.
COMiT Professional Development Program: Must be willing to relocate to the assigned location in Washington D.C. and/or Baltimore metro areas upon promotion to full-time Center Operations Manager. Must be willing to travel to multiple locations across Maryland and Virginia as needed.
Job Summary:
We are looking for a motivated self-starter to join our team in a managerial & administrative role and be responsible for daily operations at our therapy center. Our team members are expected to be leaders in the community, ensure our high-quality standards are met, and foster an exceptional work environment. The right candidate will have extremely strong attention to detail in addition to being professional, energetic, organized, and driven. You don't mind wearing different hats and take the initiative to get things done. We will train you on the specific job responsibilities, although the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast growing organization.
Ally Behavior is a dynamic, fun, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We have a unique and collaborative culture that is driven by our diverse team of professionals and our core values of Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. Our comprehensive onboarding and training approach will support and prepare you to provide the best possible service to our staff and clients!
Your Day-to-Day Responsibilities:
  • Managing communication with the parents and families enrolled in our program
  • Onboarding new clients and hosting center tours
  • Managing and approving sick leave and vacation requests for employees
  • Validating the accuracy of center schedules
  • Holding clinicians accountable for submitting session notes within 24 hours
  • Ensuring that clinical note audits occur to maintain accuracy of billing
  • Maintaining employee certifications and credentials
  • Document management, both for clients and employees
  • Ensuring adherence to budget requirements for center purchases
  • Communicating with the insurance and billing department regarding client insurance authorizations
  • Communicating with the talent acquisition department regarding any resignations or staffing needs
  • Maintaining and recognizing staff birthdays and organizing team-building events

Physical Requirements:
  • Ability to sit on the floor, kneel, crawl, squat, run or stand for extended periods of time
  • Ability to reach and hold objects
  • Ability to lift 30 pounds

What You Will Bring:
  • Our ideal candidate is an energetic, outgoing person who can inspire staff on both good and bad days.
  • You are comfortable wearing different hats!
  • Detail oriented and a meticulous note taker.
  • You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and client experience.
  • You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
  • You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
  • You are self-motivated and want to move up and grow with our ever-expanding company.
  • You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
  • Sound understanding of health insurance systems and health insurance jargon
  • You have managed a large team before, and you take pride in getting the most out of each team member.
  • Must submit to a federal, state, and county background check

What We Offer When Joining Our Team:
  • Salaried, full-time position
  • Quarterly bonuses based on clinic performance
  • Guaranteed semi-monthly paycheck (24)
  • Company-sponsored DashPass
  • 18 days of paid time off
  • 9 paid holidays (5 set days + 4 "floating" holidays)
  • Professional development opportunities
  • Medical +HSA, Dental, and Vision coverage through Cigna
  • Up to $9,000 in post-maternity childcare assistance
  • 401(k) plan with company match.
  • Employee Assistance Program
  • Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
  • Tuition Assistance eligibility at 6-month benchmark

Pay Range
$60,000-$70,000 USD
Note: This position is NOT eligible for Visa sponsorship.
Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status. Your personal information will be used for recruitment purposes only and handled in accordance with applicable privacy laws.

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