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75 Transdev Call Center Operations Manager Jobs Hiring Near You

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

kgs

Call Center Operations Manager

Nashville, TN

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

Transdev

Command Center Operations Manager

Phoenix, AZ

$89K - $101K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and ... The Command Center is a centralized operation supporting all locations by: * Managing real time ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...

Transdev

Command Center Operations Manager

Phoenix, AZ · On-site

$89K - $101K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and ... The Command Center is a centralized operation supporting all locations by: * Managing real time ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

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Transdev Jobs Information

Do workers at Transdev North America get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 103 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Transdev North America pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 118 people who took the Breakroom Quiz between August 2025 and August 2026.

At Transdev North America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Transdev North America affordable enough for their workers?

Most people say the health insurance costs are okay.
73% of people say the health insurance costs are okay
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Transdev North America?

Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 45% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Transdev North America worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Transdev North America workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Transdev North America workers to change shifts?

Most people find it hard to change shifts.
69% of people report that it’s hard to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Transdev North America?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Transdev North America managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 86 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Transdev North America spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Transdev North America?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Transdev North America job good for students?

Only some students say this is a good place to work if you’re studying.
67% of students report this isn’t a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Transdev North America good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Transdev North America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Transdev North America get to take their breaks without interruption?

Only some people get breaks without interruption.
34% of people report that their breaks get interrupted.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Transdev North America?

Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 123 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Transdev North America enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Transdev North America recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 131 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Transdev North America?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Transdev North America?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Transdev North America’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Transdev North America is doing?

Most people don’t feel well informed about how the company is doing.
69% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 118 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Call Center Operations Manager jobs?

What are the most popular jobs at Transdev?

What are the most popular categories at Transdev?

Infographic showing various Call Center Operations Manager job openings at Transdev in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Physical job distribution.

Call Center Operations Manager

Koniag, Inc.

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager - Morning to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area. The ideal candidate is a hands-on, detail-oriented leader with a strong background in IT call center or service desk operations, workforce management, and team leadership. They bring a passion for operational excellence, a commitment to customer satisfaction, and the ability to drive performance in a dynamic, government-facing service environment. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee. The morning 6:30am - 4:30pm (4 On, 4 Off x 10 Hours Shift).
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics, and customer satisfaction goals are consistently achieved. This individual will work closely with the Program Manager and Deputy Program Manager to align operational activities with broader program objectives and contractual requirements. Principal responsibilities will include but are not limited to:
  • Manage and oversee the daily operations of the IT Call Center, ensuring efficient and effective service delivery to government end users across all operational hours and shifts.
  • Directly supervise call center team leads and supervisors, providing guidance, coaching, and performance feedback to drive individual and team accountability.
  • Monitor real-time call center performance, including call volumes, ticket queues, handle times, and resolution rates, taking immediate corrective action when performance deviations are identified.
  • Develop, track, and report on key operational metrics and SLA compliance, providing regular performance updates to the Program Manager and customer stakeholders.
  • Oversee workforce management activities including staff scheduling, shift assignments, leave management, and real-time queue adjustments to maintain appropriate coverage levels across all shifts.
  • Serve as the primary escalation point for complex or high-priority IT support issues, coordinating with technical teams and subject matter experts to facilitate timely resolution and customer communication.
  • Develop, implement, and maintain standard operating procedures (SOPs), call handling guidelines, and operational playbooks to ensure consistency and quality across all call center functions.
  • Conduct regular team meetings, performance reviews, and one-on-one coaching sessions with team leads and supervisors to reinforce expectations and support professional development.
  • Identify operational inefficiencies and lead continuous process improvement efforts, leveraging ITIL best practices and performance data to enhance service delivery outcomes.
  • Coordinate onboarding and training activities for new call center staff, ensuring all personnel are equipped with the knowledge, tools, and resources needed to perform their roles effectively.
  • Manage and maintain call center technology platforms, including ITSM ticketing systems, phone systems, and workforce management tools, escalating technical issues as needed.
  • Ensure all call center operations are conducted in compliance with applicable federal regulations, agency policies, contractual requirements, and security protocols.
  • Assist the Program Manager in the preparation of performance reports, customer deliverables, and program status updates.
  • Foster a positive, inclusive, and high-performance team culture that prioritizes customer service excellence, employee engagement, and continuous improvement.

Education and Experience:
Required:
  • Bachelor's degree in Business Administration, Information Technology, Management, or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in an IT call center, service desk, or IT support operations environment, with at least 2 years in a supervisory or management role.
  • Demonstrated experience managing team performance, workforce scheduling, and SLA compliance in a structured call center environment.
  • Experience working within a federal government contracting environment preferred.

Preferred:
  • Prior experience managing IT call center operations in support of a federal government customer.
  • Experience managing teams of 20 or more call center agents or IT support specialists.

Required Skills and Competencies:
  • Exceptional communication skills in English - both written and oral - with the ability to communicate effectively with government stakeholders, program leadership, and frontline call center staff.
  • Strong leadership and people management skills, with demonstrated success supervising and motivating multi-shift call center teams in a high-tempo service environment.
  • Hands-on knowledge of IT service management principles and frameworks, including ITIL, with direct experience managing SLAs, KPIs, and operational performance metrics.
  • Proficiency with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and workflow management systems.
  • Experience with workforce management tools and call center telephony platforms for scheduling, monitoring, and reporting purposes.
  • Strong analytical and problem-solving skills with the ability to interpret performance data, identify trends, and implement data-driven operational improvements.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
  • Demonstrated ability to manage competing priorities, handle escalations effectively, and maintain composure in a fast-paced, customer-focused environment.
  • Experience developing and maintaining SOPs, operational guidelines, and training materials for call center staff.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher).
  • ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional).
  • HDI Support Center Manager (HDI-SCM) or HDI Support Center Team Lead certification.
  • Project Management Professional (PMP) certification or equivalent project management experience.
  • Familiarity with federal IT governance frameworks such as FITARA, FedRAMP, or NIST cybersecurity standards.
  • Experience implementing or supporting quality assurance (QA) programs within a call center environment.
  • Knowledge of call center performance analytics platforms and reporting tools.
  • Experience coordinating with subcontractors or third-party vendors in a government contracting environment.
  • Familiarity with Agile or hybrid operational management methodologies as applied to IT service delivery programs.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

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