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68 Transdev Call Center Operations Manager Jobs Hiring Near You

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

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Do workers at Transdev North America get paid breaks?

Sometimes. Only some people get paid breaks.
46% of people say they don’t get paid breaks.
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Transdev North America pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
45% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 134 people who took the Breakroom Quiz between July 2025 and July 2026.

At Transdev North America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 121 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Transdev North America affordable enough for their workers?

Most people say the health insurance costs are okay.
72% of people say the health insurance costs are okay
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Transdev North America?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 63 people who took the Breakroom Quiz between January 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 45% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Transdev North America worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Transdev North America workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Transdev North America workers to change shifts?

Most people find it hard to change shifts.
69% of people report that it’s hard to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Transdev North America?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Transdev North America managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 86 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Transdev North America spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Transdev North America?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 134 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Transdev North America job good for students?

Only some students say this is a good place to work if you’re studying.
67% of students report this isn’t a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Transdev North America good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
62% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Transdev North America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 126 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Transdev North America get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 118 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Transdev North America?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 61 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Transdev North America enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Transdev North America recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get enough training when they start at Transdev North America?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 61 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get support to advance at Transdev North America?

Only some people are given support to advance their career here.
In the last year, 64% of people report not being given support to advance their career here.
Based on data from 125 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Transdev North America’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 128 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Transdev North America is doing?

Most people don’t feel well informed about how the company is doing.
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 133 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Transdev?
What are the most popular categories at Transdev?
Infographic showing various Call Center Operations Manager job openings at Transdev in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution.
Operations Manager - Call Center

Operations Manager - Call Center

InteLogix

Rocky Mount, NC

Full-time

Posted 17 days ago

InteLogix rating

5.4

Company rating: 5.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

194th of 207 rated it services

Job description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina.

The Operations Manager is responsible for ensuring client program performance, production schedules, quality standards, and financial objectives are consistently met or exceeded. This role provides day-to-day leadership of production personnel, drives operational excellence, and partners closely with internal teams and clients to deliver high-quality, compliant, and financially sound program outcomes.

Responsibilities:

  • Manage all standard operating procedures (SOPs) related to the client program, ensuring consistent administration of company policies and procedures.

  • Provide ongoing coaching, training, motivation, accountability, and performance management to team members and leaders.

  • Ensure timely completion of performance evaluations and delivery of corrective actions in accordance with company policy.

  • Conduct interviews and support staffing decisions for the client program.

  • Develop a thorough understanding of client program requirements, performance metrics, and company product measurements, implementing procedures to improve results.

  • Maintain working knowledge of all systems supporting program operations, including ACD, IVR, scheduling, reporting, and monitoring tools.

  • Build and maintain strong working relationships with internal departments, external partners, and clients.

  • Ensure clear, consistent communication and implementation of all client program updates and changes.

  • Partner with the Quality Manager to align operational practices with client expectations and quality standards.

  • Serve as the primary point of contact for daily client communications, providing updates, feedback, and recommendations.

  • Ensure full understanding and compliance with all contractual obligations, including participation in RFP/RAB processes as needed.

  • Support prospective client presentations and business development initiatives.

  • Assist with the preparation and management of monthly and annual program budgets.

  • Oversee financial processes, including payroll, accounts payable, accruals, revenue tracking, expense reporting, and invoice generation and approval.

  • Lead staffing forecasts, scheduling, and volume projections using the call center's workforce management tools.

  • Identify opportunities for continuous improvement, best practices, and revenue growth.

  • Develop and support short- and long-term business planning for the client program.

  • Maintain focus and adaptability in a fast-paced, changing environment while meeting performance goals and deadlines.

  • Perform additional duties as assigned by management.

Qualifications:

  • Minimum of two (2) years of call center experience; prior supervisory experience required

  • High School Diploma or GED required; college degree in Management or a related field preferred

  • Self-motivated, enthusiastic, and ambitious with a strong leadership mindset

  • Proven ability to train, coach, and motivate others

  • Demonstrated knowledge of company policies and the ability to apply them consistently

  • Strong multitasking, time management, and organizational skills

  • Excellent verbal and written communication skills, with the ability to speak clearly and write concisely

  • Effective listening skills with the ability to interpret and manage a constant flow of information

  • Ability to work with and apply basic mathematical concepts

  • Proven capability to handle difficult customer interactions and respond effectively to inquiries

  • Strong problem-solving skills and the ability to address issues as they arise

  • Ability to maintain focus and concentration for extended periods of time

  • Demonstrated ability to perform effectively in a high-stress, fast-changing environment

  • Ability to remain alert and meet deadlines and performance goals

  • Consistent adherence to company policies, procedures, work schedules, and punctuality requirements

  • Willingness to travel to any of the program's three site locations as needed, sometimes with short notice

  • Flexibility to work remotely on occasion while maintaining regular in-office leadership presence

  • Availability for evening or weekend work as needed to support program and team continuity

  • Comfort and effectiveness in managing onsite and remote employees while maintaining visibility, engagement, and accountability

What InteLogix employees say

Pay

Benefits

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