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76 Transdev Call Center Operations Manager Jobs Hiring Near You

ITCON

Call Center Operations Manager

Vienna, VA · On-site

The Operations Manager is responsible for the day-to-day management and execution of contact center operations supporting the DOL NCC, including OPA (front door) and agency-specific service lines ...

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

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Transdev Jobs Information

Do workers at Transdev North America get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 113 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Transdev North America pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.

At Transdev North America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
41% of people say they have to use vacation days when they’re out sick.
Based on data from 116 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Transdev North America affordable enough for their workers?

Most people say the health insurance costs are okay.
73% of people say the health insurance costs are okay
Based on data from 117 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Transdev North America?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 60 people who took the Breakroom Quiz between January 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 45% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Transdev North America worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Transdev North America workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Transdev North America workers to change shifts?

Most people find it hard to change shifts.
69% of people report that it’s hard to change shifts if they need to.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Transdev North America?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 112 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Transdev North America managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 86 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Transdev North America spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Transdev North America?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Transdev North America job good for students?

Only some students say this is a good place to work if you’re studying.
67% of students report this isn’t a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Transdev North America good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
61% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Transdev North America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 122 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Transdev North America get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 117 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Transdev North America?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Transdev North America enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Transdev North America recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get enough training when they start at Transdev North America?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 132 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Transdev North America?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 121 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Transdev North America’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 125 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Transdev North America is doing?

Most people don’t feel well informed about how the company is doing.
72% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 129 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Transdev?
What are the most popular categories at Transdev?
Infographic showing various Call Center Operations Manager job openings at Transdev in the United States as of July 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Nights. Highlights an 100% Physical job distribution.

Call Center Operations Manager AO7177465

Btisolutions

Plano, TX • On-site

Full-time

Posted 13 days ago

Job description

Call Center Operations Manager AO7177465

Top skills:
-Process Improvement
-Vendor Management
-Business Analysis
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the Care+ team of the MX organization. This role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints.
This role is a vendor and customer-facing role and requires problem-solving and strong communication skills.
Roles & Responsibility
Develop and execute strategies to improve customer experience metrics and optimize operational efficiency
Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements
Collaborate with cross-functional teams to ensure alignment on customer experience goals and operational objectives
Analyze and document current processes, identify bottlenecks, and implement solutions to optimize workflows
Case-manage customer escalations
Act as main point of contact for Call Center BPO and Third-Party Administrator
Lead training and development programs to enhance team capabilities in customer experience and process improvement
Minimum Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
5 years of experience in operations management or a related role.
Proven track record of improving customer experience and operational processes.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and leadership skills.
Preferred Qualifications
Experience in the mobile device protection industry.
Familiarity with process improvement methodologies such as Lean or Six Sigma.
Experience managing cross-functional teams in a fast-paced environment.

Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

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