Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Deloitte
120 Deloitte Call Center Operations Manager Jobs Hiring Near You
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
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Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Call Center Operations Manager
$70K - $80K/hr
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
Call Center Operations Manager
$70K - $80K/hr
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
Deloitte Jobs Information
What is it like to work at Deloitte?
Deloitte is known for its collaborative and inclusive culture, prioritizing diversity, equity, and inclusion to foster a sense of belonging among its employees. The company's global network is structured into various teams, including audit, consulting, tax, and financial advisory services, with a focus on delivering innovative solutions to clients across various industries. Working at Deloitte may appeal to individuals seeking a dynamic and challenging work environment with opportunities for professional growth, skill development, and global networking.
Do workers at Deloitte get paid breaks?
Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and January 2026.
78% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and January 2026.
Does Deloitte pay people when they’re sick?
Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
At Deloitte, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
79% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
79% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Deloitte affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
91% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get paid time off at Deloitte?
Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
88% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.
- 71% of people with changing schedules find out their shifts one week or less ahead of time.
- 6% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 24% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.
Do workers at Deloitte worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Deloitte workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
79% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and April 2026.
79% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for Deloitte workers to change shifts?
Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Deloitte?
Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and April 2026.
82% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and April 2026.
Do Deloitte managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.
Do jobs at Deloitte spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
63% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.
63% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.
How easy is it to take sick days at Deloitte?
Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.
Is a Deloitte job good for students?
Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.
100% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.
Is working at Deloitte good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Deloitte feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Deloitte get to take their breaks without interruption?
Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.
72% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.
Is it stressful to work at Deloitte?
Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and April 2026.
79% of people say they often feel stressed out at work.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Deloitte enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and April 2026.
45% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Deloitte recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and April 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get enough training when they start at Deloitte?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
71% of people report they got enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get support to advance at Deloitte?
Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people think Deloitte’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
52% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.
52% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.
Do workers feel well informed about how Deloitte is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Call Center Operations Manager jobs?
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Job description
Company Description
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Call center Operations Manager
Duration: Full-time + Benefits+ Bonus
Location: Ewing, NJ
Direct client: Immediate interview
Monthly Expectations: 2 weeks in Ewing, 1 week in Newark, approximately 1 week in Chicago." (Travel expenses will be reimbursed)
Job Summary: This position will have direct accountability for the Call Center Workforce Management team. Manager will ensure that we provide high levels of service by leading the long term and short term staffing models and monitoring daily call center activities. This position is at the primary owner/liaison between call center operation and systems to ensure systems run effectively and that projects are implemented as expected. Another key focus for this position is to lead all call quality initiatives including the improvement of first contact resolution and repeat call rates. The position reports directly to the Senior Director of Shared Services.
Responsibilities:
Responsible for the management of 8-12 FTE's.
Ensure the most efficient/timely workforce coverage for call volumes applying queuing theory.
Forecast and Plan for call volumes and capacity models by type and team (internal and external partners).
Drive to achieve world class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution, Top Level Quality, etc.)
Lead the team on key telephony/customer service projects.
Lead operational support for key telephony system issues (like IVR, AVAYA, Verint).
Develop strategic planning for key corporate initiatives (like Healthcare Reform).
Develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership.
Develop telephony reporting processes that provide accurate and timely information and analysis.
Lead the call center quality improvement initiatives that include raising first contract resolution and lowering customer repeat call rate.
Education/Experience:
Requires a Bachelor's Degree from an accredited college or university.
Call Center Support Experience minimum of 5 years.
Leadership Experience minimum of 5 years.
Advanced Microsoft Excel Skills.
Healthcare Experience a plus.
Skills and Abilities:
Experience with Electronic Call Center Workforce Management Systems such as:
o Avaya Centervue
o Avaya CMS
o Verint WFO Suite
Understanding Call Center Queuing Theory
Additional Information
Thanks & Regards,
Nagesh
732-429-1641
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996