Description of Duties (primary & secondary) - % of Total Work Effort Desktop Support - 25% Tier 1-2 Support - 50% Active Directory Management - 25% Call Center Support - 100% Work Location: 505 ...
Description of Duties (primary & secondary) - % of Total Work Effort Desktop Support - 25% Tier 1-2 Support - 50% Active Directory Management - 25% Call Center Support - 100% Work Location: 505 ...
Inside Sales Insurance Specialist
Jackson, TN · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Jackson, TN · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
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... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Jackson, TN · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Jackson, TN · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Remote Customer Service Representative
Jackson, TN · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Remote Customer Service Representative
Jackson, TN · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
BDC Representative
Humboldt, TN · On-site
$13.50 - $18/hr
Update customer activity in the CRM Requirements: * Strong communication skills * Professional attitude and reliability * Sales or call center experience is a plus What We Offer: * Competitive pay ...
BDC Representative
Humboldt, TN · On-site
$13.50 - $18/hr
Update customer activity in the CRM Requirements: * Strong communication skills * Professional attitude and reliability * Sales or call center experience is a plus What We Offer: * Competitive pay ...
Special projects as requested by the Sales Manager * Work and/or assist in door-to-door residential ... Previous experience in outbound call center, inside sales experience, or related sales experience ...
Special projects as requested by the Sales Manager * Work and/or assist in door-to-door residential ... Previous experience in outbound call center, inside sales experience, or related sales experience ...
Residential Account Manager
Bradford, TN · On-site
Special projects as requested by the Sales Manager * Work and/or assist in door-to-door residential ... Previous experience in outbound call center, inside sales experience, or related sales experience ...
Residential Account Manager
Bradford, TN · On-site
Special projects as requested by the Sales Manager * Work and/or assist in door-to-door residential ... Previous experience in outbound call center, inside sales experience, or related sales experience ...
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
PATIENT SERVICE REPRESENTATIVE
Jackson, TN · On-site
$16.50 - $21/hr
Proficiency with EHR, practice management systems, and call center platforms, with accurate data entry skills. * Strong attention to detail and a solid understanding of HIPAA, patient privacy, and ...
PATIENT SERVICE REPRESENTATIVE
Jackson, TN · On-site
$16.50 - $21/hr
Proficiency with EHR, practice management systems, and call center platforms, with accurate data entry skills. * Strong attention to detail and a solid understanding of HIPAA, patient privacy, and ...
Flex Merchandiser
Stanton, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Stanton, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Humboldt, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Humboldt, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Friendship, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Friendship, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Medina, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Medina, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Toone, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Toone, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Atwood, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Atwood, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Lexington, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Lexington, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Brownsville, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Brownsville, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Jackson, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Jackson, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Finger, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Finger, TN · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Call Center Manager information
See Jackson, TN salary details
$25.8K - $32.1K
5% of jobs
$32.1K - $38.5K
13% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.5K - $44.8K
16% of jobs
The median wage is $50.9K / yr.
$44.8K - $51.2K
16% of jobs
$51.2K - $57.5K
15% of jobs
$61.8K is the 75th percentile. Wages above this are outliers.
$57.5K - $63.9K
14% of jobs
$63.9K - $70.2K
8% of jobs
$70.2K - $76.6K
6% of jobs
$76.6K - $82.9K
3% of jobs
$82.9K - $89.3K
2% of jobs
$89.3K - $95.6K
1% of jobs
$25.8K
$55.7K
$95.6K
How much do call center manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for call center manager in Jackson, TN is $55,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,500.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
How much do call center managers make in the US?
Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.
Why do people quit call center managers?
Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Jackson, TN?
The most popular types of Call Center jobs in Jackson, TN are:
What are popular job titles related to Call Center Manager jobs in Jackson, TN?
For Call Center Manager jobs in Jackson, TN, the most frequently searched job titles are:
What cities near Jackson, TN are hiring for Call Center Manager jobs?
Cities near Jackson, TN with the most Call Center Manager job openings:
Other
Re-posted 3 days ago
Job description
Service Desk Personnel
Location: Jackson, TN
Duration: 12+ Months
Candidate Must Be Local
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
Description of Duties (primary & secondary) - % of Total Work Effort
Desktop Support - 25%
Tier 1-2 Support - 50%
Active Directory Management - 25%
Call Center Support - 100%
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243
IT Call Center Experience preferred- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management- Able to navigate Different OUs- Able to look up attributes- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment- Setting up new phones/Ipads- Resetting iTunes accounts- Resetting network settings- Backup/Restore device data
Video Conferencing- Cisco WebEx- MS Teams- Cisco Presence video solutions
Network troubleshooting- Internal vs external- VPN- LTE- Wifi
Application Troubleshooting- Account permission- Compatibility settings- Browser vs installed
Remote support- MSRA- RDP- TEAMs- Webex
Hardware Deployment
ServiceNow- Ticket management