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Call Center Manager Jobs in Rutledge, TN (NOW HIRING)

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to ... They will also process mailed opt-out information that has been scanned into a document management ...

StaffSource, LLC

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Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Customer Call Center Representative - Seasonal Pay: $20.00/hr | Full-Time | October 2026 - Early ... A perfect placement allows candidates to thrive in their new role and hiring managers to fill their ...

Allcor

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Customer Service Call Center Representative $20 an hour

Knoxville, TN · On-site

$20/hr

Previous customer service, administrative, or call center experience preferred. * Excellent verbal ... Strong multitasking and time management abilities. * Organized, detail -oriented and enjoys solving ...

prometric

Test Center Administrator (FT)

Knoxville, TN

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Knoxville, Tn 37922 TEST CENTER ADDRESS: 215 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Knoxville, Tn 37922 TEST CENTER ADDRESS: 215 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Knoxville, Tn 37922 TEST CENTER ADDRESS: 215 ... Minimum of one year of customer service experience required, in person (call center, retail ...

MMC Group LP

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REMOTE Call Center Representative - TN ONLY! $17/hr

Knoxville, TN · Remote

$17/hr

Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to ... management services, has successfully delivered strategic solutions to large and small businesses ...

Proud Moments

Center Supervisor

Powell, TN · On-site

Under the direct supervision of the Center Manager and overall direction of the Administrative Director, the Center Supervisor will provide direct ABA therapy for learners as an RBT, assist in ...

Proud Moments

Center Supervisor

Powell, TN · On-site

Under the direct supervision of the Center Manager and overall direction of the Administrative Director, the Center Supervisor will provide direct ABA therapy for learners as an RBT, assist in ...

Proud Moments

Center Supervisor

Powell, TN · On-site

Under the direct supervision of the Center Manager and overall direction of the Administrative Director, the Center Supervisor will provide direct ABA therapy for learners as an RBT, assist in ...

PILOT

Maintenance Call Center Coordinator

Knoxville, TN · On-site

... center locations. * Liaise with store employees and vendors to ensure timely repair of facility ... Calculate total job costs; manage the work order process to include creating purchase orders (P.O ...

Walmart

Vision Center Manager L3

Knoxville, TN · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$15.85/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Knoxville, Tn 37922 TEST CENTER ADDRESS: 215 ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Call Center Manager information

See Rutledge, TN salary details

$23K

$49.8K

$85.4K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Rutledge, TN is $49,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Rutledge, TN are hiring for Call Center Manager jobs?

Cities near Rutledge, TN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rutledge, TN as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $49,799 per year, or $23.9 per hour.

Call Center Agent

Knoxville, TN

BCforward
IT Services • 5 - 10K employees
Learn more about BCforwardexternal

$14.25 - $18.75/hr

Full-time

Re-posted 4 days ago

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description
  1. The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. 
  2. The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database. 
  3. They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec'd in the mail center is insufficient.


THANKS AND REGARDS ,

ASMA KHAN SURI

Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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