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Call Center Manager Jobs in Rutledge, TN (NOW HIRING)

BCforward

Customer Service Representative

Knoxville, TN · On-site

$13.50/hr

KNOXVILLE TN 37932 Duration: 12 months Rate: $13.50/Hr on W2 The Call Center Agent will support a ... They will also process mailed opt-out information that has been scanned into a document management ...

REVCO SOLUTIONS INC

Collection Specialist

Knoxville, TN · On-site

$15/hr

Our Company: Revco Solutions Inc. is an Accounts Receivable Management with a dynamic team ... One (1) year of Call Center and Customer Service Experience * One (1) year of Collection Experience

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rutledge, TN

Call Center Manager information

See Rutledge, TN salary details

$23K

$49.8K

$85.4K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Rutledge, TN is $49,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Rutledge, TN are hiring for Call Center Manager jobs?

Cities near Rutledge, TN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rutledge, TN as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $49,799 per year, or $23.9 per hour.

Call Center (Member Services Representative I - Member Services)

Knoxville TVA Employees Credit Union

Knoxville, TN • On-site

$18 - $20/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

This is an on-site position with a schedule of Monday - Friday, 10:15am - 7:00 pm, 3 Saturdays per quarter, 8:15am-12:30pm
Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay: Starting Range is $18.00 - $20.00, depending on work experience
Benefits:
  • Employer-paid health and dental insurance monthly premiums
  • Accrual of PTO Leave
  • Employer-matched 401k, 50% match up to 6% of employee contributions
  • Employer-paid Group Life Insurance and Long-Term Disability benefits
  • Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
  • Paid Holidays and Paid Training
  • Potential pay increases through additional training opportunities
  • Opportunity to earn incentive pay
  • The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES
Answer calls independently.
Address and resolve member issues, complaints, or disputes in a professional and timely manner.
Proactively inform and guide members on available Credit Union products, services, and digital banking tools.
Perform file maintenance and account changes, as requested.
Handle member transactions accurately and efficiently.
Counsel members and make independent credit decisions within assigned limits.
Identify member needs and recommend appropriate products or services to enhance their member experience.
Sort and prioritize job duties for necessity of expediting process.
Review and adhere to all relevant policies, procedures, and regulations.
Keep Contact Center Manager or Assistant Manager informed of actual or potential problems.
Balance daily transactions.
Work closely with co-workers to meet department goals and improve overall efficiency.
Efficiently use available resources and communication platforms to assist members and complete tasks.
Provide a welcoming, professional, and personalized experience on each phone call.
Follow all Credit Union policies, procedures, and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
Education/Experience - High school diploma or general education degree (GED) required. Previous financial industry experience, preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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