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Call Center Manager Jobs in Rutledge, TN (NOW HIRING)

Revco Solutions

Collection Specialist

Knoxville, TN · On-site

$15/hr

Our Company: Revco Solutions Inc. is an Accounts Receivable Management with a dynamic team ... One (1) year of Call Center and Customer Service Experience * One (1) year of Collection Experience

REVCO SOLUTIONS

Collection Specialist

Knoxville, TN · Remote

$15/hr

Our Company: Revco Solutions Inc. is an Accounts Receivable Management with a dynamic team ... One (1) year of Call Center and Customer Service Experience * One (1) year of Collection Experience

Robert Half

Collections Specialist

Morristown, TN · On-site

$23/hr

Experience in customer-facing service, such as retail, sales, cash handling, or call center support. * Ability to manage frequent phone interactions and remain detail oriented in a high-call-volume ...

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

Eligibility is based on meeting the training and performance goals established by your manager. A ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...

Aston Carter

Dispatcher

Kodak, TN · On-site

$18 - $21/hr

... manage service orders, ensuring accuracy and timeliness Adjust schedules in real-time to meet ... call center, Outbound calls, Computer skills, Customer service oriented Top Skills Details Inbound ...

Aston Carter

Dispatcher

Kodak, TN · On-site

$18 - $21/hr

... manage service orders, ensuring accuracy and timeliness Adjust schedules in real-time to meet ... call center, Outbound calls, Computer skills, Customer service oriented Top Skills Details Inbound ...

Accenture

Commercial Insurance Analyst

Morristown, TN · On-site

$23.13 - $48.13/hr

Call center experience. * Client relationship management. * Escalation resolution. * Experience in commercial lending i.e. portfolio management, risk analysis, financial analysis. * Flexible work ...

AtWork - Knoxville

Remote CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Experience in customer service or call center environments is preferred but not required.Ability to analyze information critically to provide effective solutions for customers.Fluency in English is ...

Domtar

Slitting Job Setter

Morristown, TN · On-site

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rutledge, TN

Call Center Manager information

See Rutledge, TN salary details

$23K

$49.8K

$85.4K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Rutledge, TN is $49,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Rutledge, TN are hiring for Call Center Manager jobs?

Cities near Rutledge, TN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rutledge, TN as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $49,799 per year, or $23.9 per hour.

Collection Specialist

Knoxville, TN • On-site

Revco Solutions
Finance and Insurance • 201 - 500 employees
Learn more about Revco Solutionsexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

APPLY TODAY!! Remote Full-Time Collection Specialist
We are currently seeking Full-Time Collection Specialists with a base pay of $15 per hour plus unlimited bonus potential.
Our Company: Revco Solutions Inc. is an Accounts Receivable Management with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
Position: We will provide you with the tools, knowledge and training to become successful in your role. Collection Specialists contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts.
Revco Offers:
  • Medical, Dental, Vision, Life and Disability coverage
  • Paid Time Off (PTO), Paid Holidays, and Paid Training
  • 401 (k) Savings Plan with Company Match
  • Monthly Performance Bonuses $$$
  • Referral Incentive Program

Requirements
  • High School Diploma or Equivalent
  • Schedule: Varies Monday-Friday between 8am-7pm
  • Ability to Actively Listen and Communicate Effectively

Preferred:
  • One (1) year of Call Center and Customer Service Experience
  • One (1) year of Collection Experience
  • Mathematical and Analytical Skills
  • Negotiation Skills

Salary Description
$15/hr.

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