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Call Center Operations Manager Jobs in Jackson, TN

Superior Star

Assistant Manager

Trenton, TN · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability ... Call Guests back who have had problems/complaints Motivates and directs team to exceed Guest ...

Hitachi

Material Coordinator - Weekend

Alamo, TN · On-site

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Material ... Manager inventory by conducting cycle counts and inventory audits Your background: * High school ...

Hitachi

Material Coordinator - 1st Shift

Alamo, TN

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Additional Material ... Manager inventory by conducting cycle counts and inventory audits Your background: * High school ...

Driveline

Flex Merchandiser

Spring Creek, TN · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Jackson, TN · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Friendship, TN · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Atwood, TN · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, TN

Call Center Operations Manager information

See Jackson, TN salary details

$29.9K

$69.9K

$128.6K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Jackson, TN is $69,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Jackson, TN? For Call Center Operations Manager jobs in Jackson, TN, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Jackson, TN look for? The top searched job categories for Call Center Operations Manager jobs in Jackson, TN are:
What cities near Jackson, TN are hiring for Call Center Operations Manager jobs? Cities near Jackson, TN with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, TN as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,923 per year, or $33.6 per hour.

Residential Account Manager

Telephone Electronics Corporation

Bradford, TN • On-site

Full-time

Re-posted 4 days ago

Job description

Description
BASIC JOB SUMMARY:
The main purpose of this job is to grow the residential customer base through new accounts, add on sales, and service upgrades, in our local market area as well as fringe area build out. Job requires familiarity with advanced industry concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.
  • Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environment
  • Responsible for selling into the fringe market areas to expand and grow residential base
  • Stay abreast of company products and industry trends to best meet the needs of the customer
  • Demonstrate the ability to continually improve communication, negotiation, and closing skills that lead to interpreting customer needs while effectively promoting company products/services and securing service agreements to obtain revenue growth
  • Update and maintains customer accounts information with customer notes, calls, documents, as well as spreadsheets and reporting documents
  • Responsible for obtaining and maintaining up-to-date customer record information including but not limited to contact information, updated CPNI, email, and alternate phone contacts as necessary
  • Interact with customers to build relationships that promote satisfaction in TEC brands and products leading to referrals
  • Research, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management
  • Coordinate and assist with Sales and Customer Relations to ensure the satisfaction and security of customers
  • Attend functions such as chamber events, community sponsored events, TEC marketing events, as a TEC representative
  • Demonstrate willingness to remain flexible in work scheduling to achieve necessary call results
  • Serve as a team player working well with customers, business sales team, and other departments within TEC organization

OTHER JOB FUNCTIONS:
  • Special projects as requested by the Sales Manager
  • Work and/or assist in door-to-door residential sales campaigns
  • Travel on occasions to assist with residential sales development in other markets

Requirements
Job Qualifications:
Education/Experience - A high school diploma or equivalent is required, however a two-year associate degree from a junior college is preferred. A minimum of one (1) year of computer experience and experience in Microsoft Office applications is preferred. Previous experience in outbound call center, inside sales experience, or related sales experience is preferred. Organizational skills are required. Must have the ability to maintain and meet multiple and competing deadlines. Ability to demonstrate willingness and enthusiasm to learn and apply new sales techniques will be required. Requires excellent written and verbal skills.

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