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Vp Call Center Operations Jobs in Tennessee (NOW HIRING)

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Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

kgs

Call Center Operations Manager

Nashville, TN

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Tennessee

Vp Call Center Operations information

See Tennessee salary details

$62.2K

$141.4K

$239.6K

How much do vp call center operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vp call center operations in Tennessee is $141,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $167,900.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Tennessee? The most popular types of Call Center Operations jobs in Tennessee are:
What are popular job titles related to Vp Call Center Operations jobs in Tennessee? For Vp Call Center Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Vp Call Center Operations jobs in Tennessee look for? The top searched job categories for Vp Call Center Operations jobs in Tennessee are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $141,388 per year, or $68 per hour.

Employee-Owned Call Center Operations Leader

ACT

Kingsport, TN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies in Kingsport, TN, and Blountville, TN seeks an experienced Call Center Operations Manager to lead a team of supervisors and production associates, ensuring productivity, quality, and revenue targets for client accounts. Under the Sr. VP of Operations, you will drive coaching, scheduling, and performance management, while upholding policies and client expectations. This role offers employee ownership through the ESOP and competitive benefits after 90 days. #J-18808-Ljbffr

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